We booked our family trip to Jamaica through Mary Jane and Ed. From the very beginning they were very helpful and informative. Ed makes you feel like you're family and not just a customer. They gave us many options within our budget and successfully booked our trip. Ed came to our home before our trip to review all our travel documents and gave recommendations for Club Mobay (highly recommended!!!) as well as trip excursions. Unfortunately on the transport to the hotel I left my phone in the van, in Jamaica!!! Can you believe FedEx wanted to charge me $3200 to send it back (shipping and customs charges). After 6 weeks I had just about forgotten about it when Mary Jane emailed saying she may have a way to get it back!! I am more than pleased to say that I got my iPhone back, safe and sound!! Mary Jane found someone who was traveling back to Michigan and was able to coordinate the pick up and delivery. They even delivered the phone to my house! I will be forever grateful to them and would definitely recommend them to others!! read more

Don't trust them to get anything right. They almost ruined our getaway. We used them for a wedding vacation and the bride and groom showed up to the airport and the date for their travel was the following month. They got everyone else's right (about 20). Our party prepaid for services at the Sandals resort through Gold Key, only to find out there was no such prepaid applied. Things got sorted, but why should you have to have things fixed by Sandals. They even sent our dinner order reservations for the wrong wedding. I would have given them a negative number if possible. read more

I used Gold key travel for a wedding in Montego Bay a few weeks ago. It was a headache from the very beginning, we continued to work with them thinking it would be easier for the bride and groom. They sent us the wrong information on numerous occasions. They priced us higher then another couple attending, even though we were quoted for the same room. They sent us emails that were not intended for us multiple times. They didn't respond to our questions in a timely manner. The whole thing was ridiculous. We had to triple check everything that they did to insure it was done correctly. Everybody attending the wedding had similiar stories. read more

When my sister and brother in law asked us to use Ed and Mary Jane to book their wedding in Jamaica I was happy to oblige. In the age of online bookings I was looking forward to dealing with a real person. While Ed and Mary Jane were generally pleasant on the phone, there were issues from the start which were the fault of Mary Jane. Our group tried multiple times to work only with Ed but Mary Jane would always end up back in the mix. She sent quotes to group members for the same duration of stay (without flight) that varied by hundreds of dollars. She also didn't seem to have a good handle on the emails she sent. Members of our party would be CC'd on emails for other groups/weddings and the subject lines wouldn't pertain to our group/trip. This doesn't seem that it would be too bad except that some of those emails included credit card information! As we got closer to the trip and the travel documents were sent out mine only had my name listed, not my husband and she had sent an email to my sister saying my husband was NOT (yes, this was in all caps in the email) going on the trip. This was news to all of us and was just another thing that my sister had to deal with, while at work, to make sure things were a-ok. Checking into the resort was also a bit of an inconvenience because they had listed the rooms under the group name and not the individuals in each room, which was clearly not the norm at this resort. When we got to the lounge at the airport they couldn't find us by name which was concerning given all the issues leading up to the trip. When we finally got to our resort we had to wait for about 20 minutes until they got things sorted out. Then we had to go through and enter all our contact and flight information at the resort. Information we had already provided to Mary Jane. Lastly, and this makes me the most mad, my father was originally quoted as 25% less because he was a single occupancy. When the time came to pay for his room he was then told by Mary Jane that if he didn't pay the full double occupancy price of the room "your daughter won't qualify for the wedding that she has planned." The reason that my sister was short enough rooms to earn a wedding package was because of Mary Jane. Two members of our group wouldn't book with them because of their conversations with her. I would never recommend them to anyone planning a trip and it honestly makes me feel that booking though any travel agent might not be worth the hassle. read more

I recently went to Jamaica for a wedding and was told to use Gold Key Travel in Novi, Michigan; per the bride and groom. Ed and Mary Jane were very pleasant to speak to. They booked the hotel room and plane tickets. I was told that I had a spa/tour credit of $300 for booking through them. Sounds like a nice deal. Here is where the problems started. The hotel room was booked, but the spa/tour credit amount changed to $205. The receipts that Mary Jane kept sending me were incorrect. The totals didn't match up. When I would call or email about this issue, it would take days before I would hear back sometimes. But when she needed information, she would send out an email with the title "URGENT!!!!" This happened a few times. If Ed asked for information, I would send a reply. Then Mary Jane would ask the same question. I would reply back to that. About a month later, I would get another email requesting that same information again. There was one time that she had sent me an email stating she didn't receive a response, which is funny because she responded back after I had sent the response. I started to question whether or not they actually booked my room and flight so I called both the resort and the airline. American Airlines only had part of my trip booked and U.S. Airways didn't have any record of my flight information. Mary Jane told me when she spoke to the airline agent, he had all of my flight information; without her having to tell the agent (her words). I called the airlines numerous times and they said they were still missing part of my flight information. Obviously I'm going to worry if I had a flight to make it to the wedding after I had paid for it. Ed and Mary Jane are very nice people, but their customer service skills are very lacking, their attention to detail (especially on client receipts) is poor, and their ability to get things done in a timely fashion doesn't exist. It has been nothing but a headache booking through Gold Key Travel in Novi, Michigan. Apparently, other guests going to the same wedding had issues booking through this agency as well. Next time, I am definitely using a larger company to book my next trip. At least they would hold one another accountable for their actions. read more