DO NOT BOOK HERE via ClassPass. They don't accept it. And they made it my problem! The attitude was "the person who handled that isn't here anymore" with a shrug. Wow terrible customer service ~ didn't even ask if I'd like to pay, offer a deal, anything! TL/dr: NO. read more

Horrible. IM SO SORRY this is so mean but do NOT come here for nails. Lots of the workers are old and the lady literally could not see what she was doing to my nails and I had to ask her to correct at least 30 times . Polish was so messy and everywhere. I got a simple French tip.... It's so mean but idk if she needs new glasses or what but it was a terrible stressful experience and I felt bad because I constantly had to ask her to fix everything she was doing and she was getting annoyed but tried to act nice. Still tipped her $10 on 30 but I will never return . Go to lovely nails & spa instead it's 6 mins away. read more

Pros: Very clean and nice. Cons: Technician did a horrible job Pricing is extremely high, does not commensurate with quality read more

Gold File and Spa - Beauty & Spas Near Me - Torrance, California

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Do NOT come to this place. I should've read the reviews before coming here. Many things went wrong so I left in the middle of it and went to a better place. 1) I was gifted a Groupon (see photo) and the Groupon shows the place as New Image Day Spa. I drove around for a while. I tried calling many times but it took about 20 minutes for someone to answer. I assumed they were busy. When someone answers, they gave me instructions on how to get there. When I mentioned the name, the lady told me that both names are in the group and that I would see it if I looked. She said it rudely. I still haven't found the other name. If you see it, you get 100 points. 2) i went in and it was completely empty except for a lady that was chatting up with who I assume is the boss. I had an appointment at 2 pm. I was not a walk in. The "boss" told me that a nail tech had to take her lunch so i should wait. I said sure. Before going to lunch, she put the water for the pedicure. I thought it was very proactive. I waited 1 hour and saw her come out, go to CVS, come back, clean the area. By minute 30, i took my feet out and rested them on the footrest. My feet were so wrinkly. 3) As I waited for my nail tech, a second nail tech came out and started taking off my gel nail polish. The "boss" let me know that Groupon does not cover taking off gel. Ok whatever. The lady is shaping my nails sooooo slowly. However, she manages to cut me with the nail file as well as with the filing sponge. I let her know and she said sorry but was not careful. See pictures. 4) i asked for a simple design. See pictures. She said that she can't do design, only the other nail tech. So so i was waiting for the other nail tech to come back. 5) after an hour had passed, all I had to show was my cuts and a horrible shape. I let the "boss" know that it had been an hour and she said i should have told her that we were taking off gel, since it takes 30 mins. I have gone to many nail salons. It NEVER takes 30 minutes. She also said I should have said i wanted design from the beginning. I told my tech and the other tech at the beginning. 6) meanwhile, the original tech that put the water is walking around aimlessly. While I am waiting for her to start the pedicure. I let the boss know and she told the slow hand tech, hurry so you can do her feet too. I got up immediately and told her to just keep the Groupon. This whole ordeal was ridiculous. I am getting married this weekend and had saved up the Groupon to feel pampered and relax. Instead, I ended with cuts in my hand and wrinkly fingers. TLDR: they can cut you, take forever, are rude, and not responsible. read more

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‼SCAM‼ I drove 45 minutes just to get an acrylic fill using my classpass credits. I had a reservation! When I arrived they informed me that they don't use classpass. They didn't offer me any way to get a refund. Told me that I had to pay another way. I checked their reviews on classpass and saw that this has been happening for over 6 months!!! They either don't care that they are causing clients to waste their money or they are purposely scamming clients to make double the money so they give in and pay anyways!! CARELESS and HORRIBLE CUSTOMER SERVICE. read more

There is no place Cleaner , Happy to see and greet you and almost everyone that works there has owned their own shop at one time! The talent is THERE ! go see for yourself. I give it 10 if I could read more

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Been seeing Tammy for my nails since my friend recommended her many years ago. I followed her from New Image Dayspa to Gold File Nails. That was 4 years ago. She is wonderful; meticulous, professional and communicates well with you regarding your appointment. She takes pride in her work and it shows. Love her French manicure and have had many compliments. Recommended her to my cousin and she now comes regularly. Highly recommend Gold File for your nails! read more

Horrible customer service. Came in with an expired Groupon expecting the value of the purchased Groupon to be honored per terms of Groupon and CA state law (not the service itself which is more than the value) and owner refused and said to call Groupon. Assistant manager on floor was completely helpless and just kept saying it was expired even though it very clearly said "the value of this purchase NEVER EXPIRES." Lost a future customer forever and F for customer service. Do NOT recommend going here!! read more

Positive: was able to fit me in same day Negative: poor manicure, said would be able to do a design but wasn't able to do it, ragged nail edges, cotton stuck underneath my nails because of said ragged edges, uneven filing. I didn't even come in with a Groupon!!! My nails are a mess and I'm so frustrated that I even bothered to come in. Honestly, save your time and money and go somewhere else. read more

Gold File and Spa - Doesn't look like a professional manicure. I left the salon less than 20 minutes ago. - Beauty & Spas Near Me - Torrance, California

I went there 2 times. First time I went the gel nails last me a week. Called I told them and the owner (I think she is) asked me if I was a "peeler" because peelers do that. (Ruined the nails) I went again so they can re do my nails. I had the same lady. (She is super nice) but she doesn't care much about it even tho she says her technic is good. (My nails were uneven) I had to tell her they were because she didn't seem to care or see they were uneven. She did my nails with a different color and I noticed she didn't removed the previous color complete. I didn't say anything else because is pointless and they don't seem to care. I was charged $20 even tho it was their fault. I gave this place 2 chances to do better and same results. Not going back of course and I hope whoever reads this and decides to go. MAKES SURE IS EVERYTHING YOU WANT! Pictures attached (my previous nail color was black) read more

Gold File and Spa - Beauty & Spas Near Me - Torrance, California

I love Gold File! I got my nails done with Tammy today after the amazing facial done by Salma. I would always come do my facial with Salma. She is so good and the facial was so thoroughly. Everywhere is very clean and they all want to make sure you have the best experience. read more

Just recently moved around this neighborhood, and was looking for a new mani pedi go to, found this gem on Groupon. My tip is to call them first to get an appointment. I Arrived 6 mins late, I waited around 15 mins. But it's okay I'm not in a rush. I waited in the massage chair while soaking my feet, It's not pretty busy maybe they only accept appointments, not walk in. Everyone was nice and friendly especially "Misha/or Lisa" ( I forgot her name I'm sorry, but) she was really sweet and pleasant to talk to. Didn't know they also offer wax/threading for eyebrows so I did mine there too. I'll be coming back for facial next to try. I would definitely recommend and come back! read more

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BEWARE! I went to this nail salon with a coupon purchased from Groupon for 2 gel manicures, for myself and my daughter. The owner redeemed the Groupon and told me that in order to redeem them, I had to purchase 2 additional gel manicures (4 total) which she would sell as a "deal" for $114. I just went to redeem the first of these, to which the owner said they were only for 2 not 4 manicures, because, per the owner, gel manicures are $49/each. First, $114 is more than $98, so that is false. Second, the website confirms that they charge $35 for gel manicures, as the regular, not "reduced" price. So, the "coupon" I bought from the owner ended up charging me $57 for each gel manicure - $44 MORE than the regular price listed on the website! Outrageous! I wish I could give ZERO stars. The workers are nice, but that can't compensate for being ripped off. read more

I have been following Beena for over 30 years! Or salons provide professionalism and high-quality service. They are very talented in hair nails and skin care. Tammy is wonderful and giving pedicures. Selma is fabulous with her skin care procedures. And the owner Beena is A wonderful professional who knows her craft inside and out! The salon is clean, beautifully decorated with the most updated equipment! You're treated very well, polite and very courteous and punctual! I couldn't recommend a better place for these services. read more

My friend and I bought the groupon and booked an appointment by text. We arrive at our appointment time but the front desk lady asks if we have the groupon, to which we respond "yes". Then she proceeds to tell us that there are no technicians available, even though we made an appointment! Showed her our text messages and all but she said they don't have availability. She then says we can get our nails done without using our groupon because apparently they have availability for non-grouponers. ?!??! There was nothing on the groupon deal that stated that this was for 1 particular technician. And the fact that they have availability for non groupon is appalling. This really left a bad taste in our mouths andnso we left. Not worth giving business to places like these who rob from their customers! read more

The rudest owner of any business. No small print saying that Groupon/living social can only be bought for one service. You buy the Groupons to try the business, you book the service, and then told to leave because it's a certain girl that will do that service or another girl doing another service. Then she gets mad at you for not saying it was a groupon voucher when booking the appointment. You even call to confirm and it's never mentioned. This woman has anger issues. read more

I specifically come here for Salma and her magical facials! I initially got a Groupon for a facial back in the days and been coming to see Salma since 2018! I decided to start getting facials back when I started CrossFit in 2018 because I felt like I needed it with all the sweating... long story short I have been a loyal customer to Salma since then and never looked back she's nice and truly takes her time to resolve whatever issues you are facing! She has literally transformed my skin over the years and it has never looked better come give her a try! You will not regret it read more

I absolutely love Salma's facial. It all started with a random Groupon and she was phenomenal. I have been coming to her since 2020 and now my whole family goes to her. She really takes her time to understand your skin and I have seen great progress on my skin. I go to her religiously every month and couldn't have asked for a better facial person read more

I wanted to like this place but nope. It's nice looking and clean and I like the way you pick your polish color but it ends there. My first visit was with a Groupon which she only accepts on Saturday, not convenient but I made it over there. The lady who did my mani was Kim and I really liked her. Tammy did my pedi, she seemed nice too. While on my first visit there was some drama with an employee and a customer got so tired of waiting she just walked out. On my second visit, well what would have been a second, they didn't have enough staff to help me so I left. On my last visit, we had to wait longer than should have and the staff continually apologized, which we were okay because my friend and I was just talking but would have been nice to be soaking my feet while waiting but I guess it didn't cross their mind. My friend wanted a gel pedi and the lady did regular so we had to wait while she redid it and I got regular polish pedi. Tammy dug into my nail bed so deep that the next day my toe was so swollen, tender and purple! The day after that my polish started flaking off. Won't be back! read more

I know reviews aren't good and there is a reason why. I wanted to try silk nails from damage and I saw them in class pass. So I booked but when I walked in they said no "they are a pain in the butt", no longer do them or ClassPass. I pulled up the website and it also has service listed. So they need to update both. Unfortunately owner was very rude. The receptionist was playing candy crush the whole time. Do not recommend. They put a bad impression for whole place. The other workers may be good but there are so many more places the get services why not choose the million other options with better customer service skills :) read more

best thing about the place its the friendliest staff who thinks highly of their coworkers and recommend each other. one stop shop. Clean with convenient parking next to Ross, CVS, donut shop and Mexican food. nail polish last long. That said I wish to say it would be perfect if staff speaks in English when communicating with each other. Keep the volume down. in our work we are required to only speak English because then we won't think that ppl are talking about us.Shout out to Tami my pedi makes my feet feel to good. My ingrown toe nails hurts and she skillfully relieved me of that pain. Salma so sweet and generous with her time and products. I leave with glowing skin all the time. Thanks. read more

I give Michelle 5 stars!!!! I was about to not make it to work and she jumped in and took over and got me done in time! Mani pedi THANK YOU MICHELLE!!! I WILL DEFINITELY BE BACK TO U! read more

Actually I would give then six stars if I could!!! Fun and fabulous atmosphere, everybody is so nice there I have been going to see Beena at "Gold File and Nails" ( used to be "New Image) for over 20 years and never been disappointed! Beena always gives you the best service with a smile and at very reasonable prices. Gold File and Nails is a full service salon with many great services, they make you feel so special. read more

BEWARE! DO NOT get your lashes done here!!! Terrible service and experience! I've been getting my lashes done for years by multiple people, and this is hands down the worst experience I've ever had. They have no idea what they are doing! 0/5 stars! It's the complete opposite of a relaxing spa and the customer service is horrific!! read more

The facial lady at this shop was very rude and someone else whose name we did not get we called the night before and asked could we come and they will text back saying that they're closed so we drove up here and they said they didn't know what we were talking about the facial lady told us to come back at 5:00 and then when we got here early she didn't say we can only do one cuz she has to leave at 6:00 so we left read more

the nails ladies and the facial lady are the best ..i really don't recommend any other services . the prices are not set and you will come out of there like you have been ripoff read more

I would like to say at the end of the day this is my fault. I am very submissive when it comes to services like this and I do not have it in me to complain. I even tipped a decent amount because it is the holiday's and I know nail technicians rely on tips. As soon as I was in my car though and looked them over more thoroughly, I was shocked at how truly bad it was. Again, no guts to go back in and say anything, but I thought i would post a review for people like me who may be to afraid to complain. Don't take your chances with this place unless you're willing to make them redo it. I did show her a picture beforehand, referenced it a couple times during, and asked for a few changes until I got to the point where I knew it was ask her to take it all off or just accept my fate. The first picture is what I wanted, the second picture is what I got. Safe to say I learned my lesson and will no longer be relying on Groupon for nail services read more

Gold File and Spa - What I got - Beauty & Spas Near Me - Torrance, California

I wish I could give a negative star rating. I purchased a Groupon for 2 gel manicures. The name on the Groupon was New Image Day Spa. When I called to schedule the manicure I was told that "only one lady provides the Groupon manicures and only on Saturdays" WHAT? Fine. So I scheduled for noon Saturday. After working Saturday morning till 1130 I drove to the address provided on the Groupon. There was no such address in Maps and New Image was on Hawthorne. So I had to call the salon to ask the name and address of where I was going. A VERY RUDE sassy-mouthed woman then told me that she called me twice this morning on my cell and because I hadn't called her back she gave it to someone else. SERIOUSLY?? I had one missed call. NO message NOR did she text me. How the hell would anyone know to call this crazy B back to confirm an appointment? Completely moronic !! Don't they offer customer service training anymore? I promptly got my money back from Groupon and would NEVER EVER THINK of going here again. read more

I do my nails there and I love their friendly staff. They also have other great services. They are great with short notice appointments when I need it read more

I've had my nails done with Beena (Owner) for over 25 years. Tammy does my pedicure and Salma gives me facials. I have had nothing but great service from them all these years. The massage chairs are great and they let me arrive early so I can soak and enjoy the chairs. I highly recommend them. read more

I'm not sure how to describe it. The owner was super nice and sweet and her services were amazing. Hey eyebrow girl and lash girl was horrible. She doesn't speak English and her work is terrible. I had to go twice to get my eyebrows fixed. She kept asking if I was gonna pay and the owner kept telling her I already did. She didn't remember me and I had been there 3 weeks before. That is horrible customer service. The eyelashes she put gunks of glue on it where it hurt to blink. They fell off days after. I came back to get them fixed and it was the same thing. I contacted the owner. She will not talk to you over the phone she will only text you. So it was hard. My eyebrows were not matching and missing spots. It was like two diff shapes. She refused to do anything about it or a refund on my eyelashes. She pointed fingers she got very defensive. She kept trying to push saying that they looked great when they're horrible and embarrassing. Talking to her was like fighting with a kid. I have proof of the nasty text messages. Then I told her I would leave reviews and she blocked me. Don't ever come here. It is clean but they're work is horrible. I don't think they have any certificates or experience and the worst part is they don't care and have horrible customer service. read more