Heads up that they don't take cards. Only cash, Venmo, or Zelle. Afterwards I noticed signs all over the place that they prefer cash. It's impossible to dry your nails without seeing one of these signs, so I'm not sure if the expectation is to tip on the app and then with cash as well. I tipped the maximum amount on the app since I hadn't planned to pay in cash that day, but regretted this shortly after...
The lady who did my manicure took my payment beforehand because she said that way my nails wouldn't get messed up... this was my first time there and I hadn't been pressured to pay (and tip) before the service at another salon before so I thought that was a bit strange. After I paid her whole demeanor seemed to change and not for the better.
I was in a lot of pain during the manicure as she seemed to keep missing my nails... one time she had the nail clipper above my skin and almost clipped a huge chunk of it off so I asked her to pause. She wasn't happy about this and afterwards I looked at her while she clipped the rest of my nails because she had aimed for a chunk of skin instead of the nail AGAIN. She even made a comment that she didn't like me looking at her work on my nails (which has never been an issue at other salons I've been to). She is an older lady so I understand her eyesight may not be that great but I think that's more reason to go slower and be more thorough with the service... it felt very rushed while I was there.
I think that's the most rushed I've felt while getting my nails done. Needless to say it was very hard to relax. Thankfully I got through the manicure with my fingers intact... I did have some cuts from the aggressive (and rushed) filing but somehow the edges were still left jagged. So basically my actual skin was filed more than my nails.
Now on to the polish part of it. I paid for a French tip style manicure which was so messy that I had chunks of nail polish under my nails and this was under almost every finger. There was nail polish on my skin on the other side too. With this amount of polish you'd think the nails would be opaque but nope... there were spots completely missing color so I asked for another coat on those nails.
Like others have said, she was very irritated when I asked for it to be fixed... but it truly was the messiest manicure I've gotten. I was about to give up and just grab some acetone myself but I saw the other lady who did my pedicure and she encouraged me to speak up. The edges that were supposed to be filed were also not filed properly so that the jagged edges stuck out even more after polish was added. Before this I also had to ask for acetone because the French tip lines weren't automatically cleaned under, which has never happened at another salon before.
I really wanted to like this place and am very disappointed at this experience. I was hoping this would be my new go-to nail salon in the area.
Oh I should also add that my appointment was at 1pm but they insisted it was at 1:30pm. Totally fine and luckily I wasn't in a rush that day, but keep that in mind if you are. They do have a sign by the entrance that tells you to show up early ahead of your appointment and that they can make you wait 15 minutes after your appointment time so definitely something to consider when planning ahead.
I am giving it an extra star because I liked the lady more who did my pedicure as she was nicer and more helpful. I didn't see her when I was done otherwise I would have gotten her name so I would feel more comfortable about coming back.
I should also note that when I was done, not one person checked on me--helped with my slippers, see if nails are dry, not even a courtesy goodbye or thank you. It felt so awkward waiting for my ride and even as I said bye on my way out, it still felt weird.
Anyway this was recommended to me in a mom's group so I didn't read the other reviews beforehand... I'm gonna give it the benefit of the doubt and say MAYBE that this was an off day but please definitely do your research beforehand.
Edit to add that I just saw the business responses to other reviews so if that happens here then forget I said that I'm giving the benefit of the doubt. *cringe* read more