Great company to work with. Jay is reliable and responding fast. We would be happy to use them again.

We hired Goins Crane Service to provide crane service for the setting of precast concrete structures to begin on August 13, 2009; it was set up for their crane to arrive at approximately 8 a.m. When their crane operator arrived I asked to confirm the handling radius's with given weights, he replied "Give me a minute." Twenty minutes later he had still not informed me and was still counter weighting the crane. In these twenty minutes I could have had the site all laid out measured and situated. After the crane was counter weighted I asked for the information again as I needed to confirm where/how I would situate our trucks, he replied "You don't need to know that I'm going to decide how this works. I told him that is not how this works I have hired your crane to do our lifting. I'm going to need to situate which pieces to set in what order to utilize time efficiently. He responded he didn't care what we wanted; we were going to have to do it his way. I told him if he wasn't going to listen to what we needed he just as well leave. He made a smart ___ comment and packed up your crane and left. When I contacted your office and spoke with Carolyn, I told her that their crane and operator was packing up to leave and that they needed to figure out how the structures would be set. I was told that I would be called back shortly, no one ever called. Now almost a year later and several attempts at contact through certified mail and phone calls to Goins Crane Service this situation has not be dealt with. Due to Goins Crane's operator's attitude, unprofessional conduct, and unwillingness to even attempt to meet our needs, we have incurred significant costs. On the date this service was to be rendered the operator would not communicate with our personnel, and left the jobsite. I through personal experience wouldn't hire this company to lift a finger especially since they can't even pick up a phone and deal with a dis-satisfied customer. read more