Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

We refinanced our home during Covid and they sent us an agent named D'Adreanne Sweatt-Ridley…read more That's the sole purpose of our meeting that day. Now Ms. Sweatt-Ridley and her best buddy, Anthony Whorton are trying to place a lien on my house! Please don't work with these people.

Value vs service are both fair at best, definitely a younger generation kinda more interested in…read morethe glamour of the field than the actual customer service aspect of it

We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Scammers!!! They took my money & are refusing to provide me with information on how to obtain my…read more$1700 back!! Myself & my kids are homeless & that money would be very beneficial.

Short version: 5 stars for the Gentlemen in the office can…read morebe strong and very direct, but they are great at what they do. Don, Keith, and Dewayne will get the job done. Office lady, Jade: energy is proceed irritable, impatient, unprofessional, & rude. More detail: -4 My rate was from today's attitude from Jade. The tone she sets is uneasy, & uncomfortable. However, Jade energy today, cause moves to shift. Coming from North Houston, (near 45 off 1960, Don office) to view the very first property that's basically Katy, at rush hour 3:12p. I spoke with jade via text to confirm first location, as well as my ETA, (45 minutes). Jade was 20 minutes from first location. She was inquiring about the second location, to see if it was closer. (I wondered to whom, me or you. I withheld my comment). Jade requested me to send the second address, I comply. She wants to view the distance which I totally understand, being from Houston. Jade disclosed that she's new to Houston and not very knowledgeable about the various of distance. Once arrive at our very first location, she takes a look at my elderly father & stated to my mother, (in the driveway) "why is he looking at me like that? " My mom says he's looking at us. In a fun manner. Inside the home. Jade made a statement. "Ya'll had me waiting for nearly 30-35 minutes" (Girlfriend are you serious? I withheld). Me: Houston is very large, plus it's rush hour. My mother was flying to get here. We came from the across town in rush hour. Sometimes it can take 2 hours" At the second location Jade states, (while opening someone else's mail, which was facial cream): So ya'l pick out a place now? Me: "ugh, no, why would we be viewing this home, if we selected a place, that don't make any sense" J: well ya'll seen all the properties, ya'l haven't pick one? Me: this is the second viewing. No we haven't selected a home. Along with some other choice of words, which I don't care to remember. But how annoying when playing $1,400 for a service to be spoken to like that. I didn't appreciate it, especially with my parents. Then how she was flying knowing that we were following her, she was like: "You can just put it in your GPS. I'm gonna open this house and I'm gone" Honey miss thang didn't give two flips. My mother gave her a compliment on her Gucci flip flops. Her response "yeah, they were really expensive too". (How you got Gucci flip flops, but your vehicle from carmax. I withheld). This kind of customer service was a bit irritating, especially when it's being paid for. She's an advocate and a voice for this business. It's important how you treat and make clients feel.

I worked with Leroy from MR and can't say enough. He spent the whole day driving my brother and I…read morearound to many different new homes and tours. He was knowledgeable and patient. He helped do some negotiating for us and we found a great home in our budget. The Marshall Reddick team helped make the process seamless. We had questions after the purchase with warranties and Leeroy helped connect us with the builder to answer all our questions. I would highly recommend working with Marshall Reddick.

I can't say enough great things about working with the Marshall Reddick network for real estate…read moreinvestments. Purchasing an investment property in Texas through Marshall Reddick was super smooth, and having them be my property manager means I don't have to constantly deal with things like lease renewals, annual inspections, and maintenance issues -- Heather Foster's team handles all these things proactively and gracefully. I've also done several of their lucrative private money lending opportunities which I love can be viewed and set up all through their website. As a tech guy myself, being able to do things like that online is a huge plus. I would highly recommend Marshall Reddick for all your real estate investment and property management needs.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Terra Residential Services is awful. They completely abandoned us with a terrible tenant. The…read moretenant listed our property on AirBnB, made fraudulent repair requests after hosting multiple people over at our house. Police was called to our address a few times and when we presented all this to Terra Residential, Aleena August and Michael Mengden (the owner) and Rebecca Roeber completely ignored us and threatened us even for being some up in their business. Do not do hire them or rent from them. They are awful!

I am not even surprised to find this company already at less than 2 stars overall. Im incredibly…read moreunhappy with terra residential non-existent services, this company is comprised of thieves and liars, be very careful if any property has preexisting damage, they will charge you for it, regardless of the amount of pictures you take. charged for their driveway i never was able to use in the year i was there, charged for shingles missing after a tornado and hurricane... charged us for their broken AC unit which they refused to fix, tripling our electricity for no reason. they will use pre-existing damage and scheme their way to make certain you receive little to no deposit, regardless of how well you clean

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Great Service! Bayou City Luxe was responsive and helpful. Worked with me and my needs, would…read morerecommend to everyone.

If I want to sell my house Id have a for sale sign on it, Gold Key stalks residents and steals…read moretheir personal phone number to cold call text. Yall fixn get a civil suit filled on your establishment

Made several phone calls & each person I spoke to said they would send me information about a…read moreproperty & I never received nor heard back from them and this is after I called & reminded them.