Called and went to several dealers in the area. Tommy's was the only place that had parts we needed…read moreand very nice to interact with.

Great dealership!…read more What I liked: Everything about this place. We went to the Knoxville Boat Show to buy two PWC's. After looking at everything available we decided on Wave Runners. The guys at Tommy's booth were very knowledgeable and helpful. After signing the contract Tommy's continued being just as helpful and were great at communication. Tommy's doesn't do a hard sell or try and sell you things you won't need and happily answers any and all questions. When the impeller pulled something in, Tommy's was quick to set up a time to get service. They don't make promises they can't keep and certainly go beyond expectations. This is the kind of business and people we like to do business with and feel lucky we bought from them. Sara and Richard are great people. I can't remember the two or three other gentlemen we met but they deserve a thanks too. Tommy and Barbara delivered the Wave Runners and gave us a quick rundown about them. It's obvious that this business is about people as much as Motor Sports. What I didn't like: Absolutely nothing to add here. Great business, great service and great people.

For most businesses, customers represent revenue opportunities. In contrast, some businesses have a…read moreunique sense of mission and treat their customers differently. Star Powersports is the latter kind of business. It's mission to serve the motorcycling community is second to none. I was on a 2,700 mile motorcycle trip with the Jewish Motorcyclists Alliance for our annual convention. Our last day was at the Whitwell, Tennessee, children's Holocaust memorial. I was riding home on my Kawasaki Vulcan VN1600 cruiser with two guys from the Northeast. Suddenly, a piece of road debris puntured my rear time on I-40 East by Exit 378 in Knoxville. It was 5:30 PM. Bike shops closed at 6:00 PM. What to do? I called Star which was two miles away. I fully expected to spend the night in Knoxville. It wasn't to be. Cora in Parts went to a nearby Cycle Gear and sourced a new rear tire. Robert came and picked up me and the bike. Shaun who runs the shop and Emily in Service stayed on to help. Master mechanic Jake installed the new tire. Those five people stayed until past 7:30 PM to ensure I was back on the road that evening. That's 5.5 man uncompensated man hours to help a stranger. I caught up with my friends in Marion, Virginia; traveled the next day to Bethel, Pennsylvania; and I was back in upstate New York Thursday evening. Robert told me he'd worked at Star for five years. "How do you like it," I asked. "It's special," he told me. "There's a unique culture here. We treat our customers like family." Indeed, they do. I'm so fortunate the Star Powersports family adopted me.

The entire management staff along with the owner has zero integrity and will lie to your face! Had…read moreour bike for a month to do a service and fix an auto shift that is sticking, went to pick it up, and nothing was done or fixed. We took it back. For another month and a half, we have been assured by the manager, owner, and mechanics that they are working it or waiting on parts with the same excuse that the shipment is late or the part did not come in. After all the delays and lies, we finally went again to get the "fixed" bike and nothing was done or fixed. And now the auto shift is completely inoperable! When we called back, the mechanic hung up on us! DO NOT DO BUSINESS HERE!

PLEASE STAY AWAY!!! Justin Osban Lied to me over the phone about a set of loading ramps he supposed…read moreto have had in stock. I called and talked to Justin about a set of 10 foot ramps, he said he thought they were 10 foot but wasn't sure. I asked him to please measure them to confirm. He put me on hold and was gone for awhile, came back and said yes he measured them and confirmed they are indeed 10 foot and fold in the middle. My wife made a special trip (little over a hour drive one way) to pick these up. Needless to say they were not even 8 foot long and my wife and I are furious! Of course Justin and all management were gone to lunch (according to the others that were there). Please don't support a business that flat out lies to customers about having something that they know they don't have!!!

Excellent prices and a refreshingly no pressure easy comfortable sale. If I needed more toys I…read morewould definitely go back again and again.

We have bought a rzr from Tommy before didn't have any issues out of it. So we thought we would…read morereturn when we was looking for a KX 85 for my son to ride. We bought one from Tommy's in Crossville they told us it was brand new. after we got it home we started looking at it and noticed it had been wrecked and it never ran right from the get go after we got it home from the dealer ship

We went to Tommy's Motorsports to look at the CF Moto UTV. We met with Tucker who spent much time…read morewith us. He helped us find the UTV that met our needs and coordinated the accessories we wanted added. Tucker kept us informed when our accessory work was completed and when we could pick up our new purchase. Tucker did an amazing job and we appreciate everything he did for us. Thank you, Tucker. Well done, sir. Ray K.

Purchased a lawn mower from them. They are Yankees. Just telling ya like it is. However their price…read morecouldn't be beat.

Bought a used atv from them three weeks ago. First time riding it the machine died on us in the…read morewoods. After arguing with them for 5 days to make it right they picked up the machine to be serviced last week. Called today and all that had been done is a fluid change and hooked up to the computer. No battery replacement, no belt replacement , or anything that should have been done to service the machine prior to it being sold. Also, sold the machine without fixing the required safety recall. Super disappointing.

I like to thank Cory and Eli for there amazing service and helpful attitudes. The repair went well…read moreand everything was great. Customer service Great, parts availability wonderful, Timing of completion-it was fine dropped on friday picd up monday. I recommend this place if you have a motorcycle of any kind . Thank you guys !!

We bought our UTV from Franklin Motor Sports and found this family run business to be very…read moreknowledgeable, professional and efficient. Provided us with all the information to make a decision, not the pushy salesman type either. The owner even delivered our UTV to our house on a Holiday week and gave us all the instructions needed to own and operate the vehicle. Good people!! We highly recommend you visit and check them out for products and services.

I came in on a Friday afternoon with a side by side having a gash in a tire sidewall. They replaced…read morethe tire quickly. This is a cool shop. They have a ton of new and used parts, tires, swag, and some bikes and vehicles too. The service was great and the price was fair. Good stuff!

These folks are very nice and stayed late to help me fix a tire that could've put a damper on my…read morewhole weekend. I was a walk in and couldn't be happier with the people or the service, all at a fair price! I will definitely return for my future needs.