My friends and I booked a day trip to Isla Mujeres through this company. Our packages included the boat ride (round trip), snorkling, open bar, and a gourmet lunch. The staff on the boat was very friendly and polite. The food was good also, although I am not a fan of ceviche. Once we docked on the island, we were given 2.5h to walk around and do whatever we wanted. Overall a very good experience, and i would recommend this to anyone who is looking to explore a new mexican city without having to go too far. read more

Go Visit Cancun - Food from the boat - Tours Near Me - Cancún, ROO

When looking through the various tour groups I stumbled upon Cancun Adventures. I had a few questions and was able to chat with someone online. They were so helpful when trying to find out if the tour group would pick us up from our hotel, cost, etc. So I booked our tour for Chichen Itza and printed out the confirmation prior to our arrival in Cancun. They picked us up from our hotel at the exact time listed on the confirmation and we were off. On the bus ride both Jesus and Manuel informed us of the Mayan culture, language, area, etc. The tour included visiting a cenote for some swimming, buffet style lunch, and tour of Chichen Itza. I definitely recommend booking with Cancun Adventures with the following suggestions: *bring cash for tips and drinks *wear environmentally safe sunscreen for the cenote *don't forget to bring your swimsuit and a towel *wear comfortable shoes for all the walking you will do. ...and the most important one of all... HAVE FUN! read more

Wow worst tour ever. Not enuff eqpmnt Tried to upswell every little thing! Terrible alcohol/drinks. Worst snorkel tour ever so much money spent on a crappy day with this company read more

This was not a fun adventure. First off, the tour guide Michelle was annoying and acted weird to entire group. I asked for a mimosa at the bar and was served Chardonnay with OJ instead of champagne. This made me sick! Bartenders need training. Paddleboarding was mentioned in the package but was just randomly thrown off the boat before landing to shore. The guides didn't even know how to properly paddle, but maybe things are different in Cancun. read more

This was a lot of fun. The ride out from our resort via the tour bus was about 30 mins but fun to see other parts of Cancun along the way! Had to wait a short time for our boat to arrive. Our captain Oliver was a nice guy and the wait staff did a decent job of keeping the drinks coming. About 30 minutes in those that want to snorkel are dropped off and about 20 minutes later picked up a 100 yards away. Once arrived at isla mujeres they drop you off to swim but you have to hold the rope or be swept off to sea, haha! They have a scuba diver / life guard watching everyone. After that they drop you off at the Black Pearl dock. Don't buy anything but trinkets there. The jewelry is all fake and they will try to charge you $1000's of dollars for something you can buy online for $30. Beware taking your resort bag. Their will be people there that notice the bag and lie to you about being a bartender at your resort and how they recognize you and they are off today working for their uncle's jewelry shop and live on the island. All a big hoax!! Your bag gives you away and they swoop in. Don't be afraid to say no or any other words! That being said, the boat ride was great, food served in a wood box on these excursions were okay. Just be careful of the con artists on the Isla or be out a whole lotta dinero....like the sucker i was! read more

Took a beautiful day trip to Isla mujeres, staff was amazing Jonathan was great and Fernanda did an amazing job taking photos. They take great care of you food and drinks, also make sure you make it back from the stop onto the boat! Would highly recommend the sunset cruise.....cannot beat this picture. read more

Go Visit Cancun - Tours Near Me - Cancún, ROO

Fabulous tour of the island, friendly staff that serviced us lunch. Dont worry if you have allergies they will accommodate for you, my grandfather had a shellfish allergy and they gave him a chicken meal alternative. All the staff wore masks the whole time and it was a blast between the snorkel tour and the open bar. I was a happy camper. read more

See all

Wanting to do some zip-lining (a friend highly recommended it) during our vacation, the BF and I made arrangements through an Apple Vacations representative at our hotel for a half day "Outdoor Adventure" excursion. We chose Cancun Adventures for a couple reasons: first being cost - it was about $20 a person cheaper, second being smaller group sizes with an older minimum age, third was the option of a half day versus a full day. Having already taken a day of our trip to go to Valladolid, Hubiku, and Chichen Itza we just didn't want to commit that much time into another excursion. After a forty minute shuttle ride inland to the Dos Ojos region (full of cenotes) we arrived at the Cancun Adventures Outdoor Adventure. Our guides for the day were Julie and Alex (both girls spoke excellent English and their native language is French, so you'll hear them communicate with each other using that). At the start of the adventure you sign waivers, get helmets and bandannas, and hop in a Polaris Rzor OHV into the jungle. You will def get dusty, so don't wear your favorite anything! I also suggest wearing a sandal that has straps that keep it securely on your foot. We arrived at a partially open cenote where you rappel down into it, then climb a rope net out, cross a tension line across another part of it, then zip-line down into the cenote (yes, into the water even). Next you grab a mask and get to swim into a less accessible part of the cenote where the guide will go over some of the history and Mayan beliefs about them. Then we headed back to the OHVs and the starting point. Our shuttle was delayed so we went back into the jungle and took a couple other trails with the OHVs to kill some time. While it was alright, it wasn't what we had expected. Apparently that is pretty common as well, since I heard the other family we were there with comment on some misinformation the received when booking it as well. Probably would've had more of what we wanted if we had done the full day, but such is life. Cancun Adventure Tours offers many different types of tours too! **Pro Tip: Cameras, hats, and sunglasses are NOT allowed. So it's really not worth bringing them. Though they do have lockers you can store these items in. Also they do have a couple photographers with the groups, so at the end there will be pictures of your day (for purchase of course). read more

Had a blast. We did the speed boat and ATV tour. It was the best adventure ever. There was a van that picked us up from the hotel in the morning and took us to the location after picking up a a few people along the way. We arrived and then we were off. The speed boating was very exhilarating! There was a group of us so we went out slow in a line, when we were in a safe location, we were able to really drive the boat. It was beautiful! The sun was shining , the water was gorgeous, and we were flying down the path. The ATV adventure was also great. I do recommend getting your own ATV though. On the back of one for at least 30 mins is not that exciting and its a little painful. I will admit I was nervous to drive my own. But, it was still fun. I would recommend their packages. Everyone was friendly and very eager to answer all our questions. If I visited Cancun again, I would definitely go back Cancun Adventure Tours. read more

we booked a tour to Isla Mujeres. Here is a peak into our experience. - This was not a private tour. This was simply a ferry ride to another island. Considering the total price paid (nearly 1k for 7 people) and the description on their website, I can comfortably say that this was a complete and utter waste of time and money and not what was expected. There were well over 40 people on the boat total. We paid nearly a thousand dollars for a completely unacceptable experience. - the instructor, Marlén, was extremely rude and disrespectful. Our group of 7 was the only group of color (African American) on the boat and we felt intentionally excluded and disrespected. - upon our first stop in the tour (snorkeling), not only did the individuals who participated not receive a life vest (which does not legally comply with the Mexico coastal regulations), but they were also LEFT in the ocean to snorkel without the security rope line as a safety measure. - An individual in our party had a panic attack and actually got injured as a result of being stranded in the ocean. She was told to "deal with it" as if it were a fault of her own. Marlene even slapped her hand down when she raised it for help IN THE OCEAN prior to the boat taking off. For this to be a "prestigious company," this is a complete scam and no one should book tours or excursions through them. Ever. read more

We stayed in the Rivera Maya area, which is closer to Tulum then Cancun. This was the perfect tour if you want a little bit of everything. Armando and Jesus were super friendly and funny. There were only 2 other couples on this tour, which made the van ride very comfortable for everyone. It was also nice that it was a smaller group cause we got to talk and get to know everyone. Yal Ku was our first stop on this tour. Snorkeling gear and life vest were provided. Truthfully you do not have to be great swimmers. Armando made us feel very comfortable in the water. We saw so many fishes in the lagoon. It was awesome! As we were exploring around, Jesus also took pictures of us from the shore plus pointed out fishes that we should see. Jesus was also the best towel, clothes and flip flop protector! He made sure to always have our towels and clothes folded and flip flops there as soon as we got out from the water. They had ice water and snacks for us while you head to the second area. Cenote, dos ojos was the second part of our trip. Mexico is the only place to see these cenotes. It was breathe taking! Armando was very knowledgeable about the history of the cenotes. The water here was very refreshing and cooler than the lagoon but not freezing. You take a dip in two parts of one big cenote. This was probably the best part of the tour, at least for me. After the cenotes, you head to tulum to grab lunch at a Mexican restaurant, akin, with the most beautiful view right on the water. White sands, blue water, and nice cool breeze. After lunch, we got to spend a little time walking on the beach. Last stop was the ruins of Tulum. They offer an umbrella for the walk, we should have taken it. There isn't much shade when you get to the ruins. It was a little bit of a walk to get to there as well. Armando made sure that we all had an ice cold water bottle for the hike up.The Mayan temples were astonishing. The view from the cliff was also beautiful. We also got to spend some time walking around the stores at entrance of the ruins. We also got a free tequila tasting at the main store. After sweating a great deal from being in the sun, they gave us a ice cold towel to whip our face and had the van with ac already on. Tips for this tour_ -You can only use biodegradable sunblock into the lagoon and cenotes. To protect the ecosystem and main water supply for the mayans -If you are a better swimmer, I suggest taking the "half" life vest. It allows you to actually dive deeper into the lagoon and cenotes -if you can't walk far with flip flops, bring a pair of sneakers for the ruins -if you can purchase a waterproof case for your phone to take pictures or bring go pro -if you are already sunburned from your vacation, take the umbrella or bring a good hat read more

See all

The luxury sailing tour was so nice coming from Atelier Resort as it was only 5 minutes down the road. Because you north of Cancun, the tour is only 5 hours instead of 7 which was so nice. Cancun Adventure's boats are smaller which gives a more intimate and relaxing experience. Alex was our host and he made sure we were having fun and taken care of. The snorkeling and swimming on Playa Norte were amazing. I will say the one thing we did not enjoy was the 2 hour stop at Isle Mujeres. It's very touristy and spring break-ish. If it were up to me, I would either shorten that part of the tour or lose it all together. But the 2:30p tour was great. It wasn't quite as hot as the earlier tours and you catch the sunset on the way back which was really nice. read more

I would not use this company again. It wasn't worth the money. First company that makes you wear a life jacket to go swim. Pointless! The brochure states snorkeling and paddle boarding, yet neither was an option once stuck on the boat. People were "swimming" and they started to serve lunch. Lunch( which was chopped up bite size foods) only lasted 15 minutes and they didn't have food left over for those customers in the water.. they claimed they "threw it away" The alcohol is not of any good quality and tastes like soda water. Have definitely had a better experience with other companies. read more

We had a grest time and memorable experience. We took a Catamaran snorkel trip to Isla Mujeres then hung out the rest of the day on the beach. On the way back we saw beautiful views of the sunset. Great host, beautiful waters. read more

See all

Super the best time here do far snorkel tour I don't recommend that drinking most the night before lol. Bring your camera's pool gear pls . We got David as the captain and Mr DIEGO the host he was amazing... And the cam girl alex she is really good super good...... read more

See all

Our group of 16 Long Islanders rented a 42' yacht while staying in Cancun. We had a marvelous day. Alex, our guide took us snorkeling near a sunken ship and then over to Isla Mujeres where we enjoyed a delicious Bento Box full of delicious foods, snacks and a Champaign toast for my husbands and my anniversary and our friends 50th birthday. I highly recommend this boating excursion. read more

See all

Worst experience ever. Do not buy anything they have to offer. The experiences they try to sell you is not what you get. They do not follow any Covid guidelines. For example, they would pick us up in 15 passenger vans that would completely be full upon. Moreover, they drive recklessly and something randomly stop on the side of the road to pick more travelers...yes the side of the road Once we even stopped at 7 eleven for no reason. Do not spend your money here. read more

Went on Tulum Yalku tour. Overall experience was pleasant. Mimi is a great tour guide and we had a small intimate group of 7 people. Lunch provided at end was fabulous too, especially if you're a fan of Mexican and fresh ceviche. ONLY downfall is the pictures purchased at the end. I purchased 3 pictures for $40. They were suppose to be emailed within 48-72 hours and there's still nothing in any of my inboxes (all mail, spam, promotion etc.) I've emailed customer support with my order number and still no response. All in all, it shouldn't take this long to upload a file of four pictures and create a link to be emailed for a download. read more

Going on the Cenote (natural water cave) and snorkeling trip was one of the best/coolest things I've ever done, and I truly think it would not have been as good without Cancún Adventures. Our tour guide, Allen (Chino), was incredible. He was so knowledgeable and spoke impeccable English, which made him an awesome storyteller and made the 2 hour drive at the beginning fly by. You could tell he had a passion for his job and was excited to be our tour guide! Arriving at the Cenote, I had no idea what to expect. I don't want to give too much away because the mystery was part of the experience, but any google search will tell you that these are absolutely beautiful. Again, Chino knew so much about this topic and made the tour interesting on top of beautiful. A brief warning, you are required to wear a snorkel mask and a life jacket, strong swimming is important, and the water is super cold. If any of these bother you, this experience might not be for you. Next we visited a snorkeling lagoon. Again, Chino had a huge depth of knowledge about the history of the area, which made the bumpy ride interesting. Snorkeling is not something I would have done if not for this experience, but I'm so glad I was able to. There were so many fish and it was so awesome to follow them around and explore the area. Unfortunately, we had to head back early because of an intense storm, but we still had fun for the time we were out there. Overall, I could not recommend this adventure or company enough! Unfortunately we have no pictures from the day because we didn't have a waterproof camera, but that's ok because without it we were able to fully experience the day. If you can request Allen (Chino), do it. He made it even better. read more

Avoid Isla Mujeres Luxury Sailing. This tour is only for you if you're interested in 20 minutes of snorkeling in the open sea, a crowded ride on a catamaran with 40 or so other "chicos" as the crowd was continually called by the tour leader, being blasted by wailing Bob Marley reggae noise, spending two hours on the crowded Isla North Beach, and only "sailing" under power on the return. The box lunch was pretty good, also the drinks, but its hard to down more than a couple since the bar doesn't open until after the snorkeling that occurs on the trip to Isla Mujeres. Our round trip 100 mile shuttle ride from the Grand Mayan, where we bought the tickets, included serenades of loud Mexican MIDI Music or rave or whatever crap the driver was listening to. -- A grouchy old fart. read more

Had a great time touring ancient ruins, caves, and snorkeling. Our tour guide Freddy and driver Christian were amazing! Highly recommended.

Awesome crew and experience on boat #2 with Justine!! Tours are organized and enjoyable. Only thing that prevented me from giving them 5 stars was the driver in van # 69 Enrique drove way too fast and very recklessly. We did say something and he slowed down on the way back read more

See all

We signed on for a 1/2 day tour for snorkeling, Isle Mujeres tour. The boat we were assigned was first class (45' Sea Ray). We were a party of seven and each of us thoroughly enjoyed the trip. Arturo lead an excellent customer service team that handled my 80 year old mother and 7 year old nephew with delight. Best outing ever...THANK YOU! read more

See all

Don't risk using BIM airport transfers in Cancun! We booked BIM (Cancun Tours & Adventures / Business and Incentive Meetings) for a round trip transfer from the airport to our hotel earlier this month. The pick up was ok after some waiting for the van. The agent who took us to our van wrote down our return pickup time from our hotel back to the airport for 3 days later. We arrived at the hotel lobby 5 minutes before the time arranged with the agent, but were told that our ride arrived and left 15 minutes earlier. I tried to contact BIM via text at the number provided, but received no response. He hotel concierge tried calling the customer service number on the BIM website, but there was no answer. We had to find another way to the airport at the last minute and BIM refused to refund payment for the return. read more

We booked Tulum and Xel-Ha tour with Cancun Adventures during our recent vacation. Overall, it was a great day. Logistics were handled professionally and very smoothly and the staff were great. Tulum is very interesting and worthwhile to visit. Our guide was knowledgeable and helped us understand a bit about Mayan culture and what was here so many years ago. A short bus ride later we arrived at Xel-Ha, advertised as a "natural" water park. The park is vast, with many activities. Some are included while others, like swimming with dolphins, is extra. All you can eat food and drink, including beer and wine, is included, too. Our only disappointment was the tube river. Unlike lazy rivers we've been on elsewhere (and to be fair, those locales are not "natural" but clearly man made), this lazy river was very, very lazy. There was hardly any current and it took a LOT of effort to move. The single tubes are open in the front so you are sitting upright with your legs in the water. It took us 90 minutes to go.from start to end, and afterwards we we're exhausted. So a few tips: Use fins. Think twice about using the bag service. This service allows you to store valuables and they are safely returned at the end. But we put our shoes in the bag so couldn't get out of the river along the way. If you need to store valuables that aren't in a locker, be advised you won't be able to retrieve till the end. read more

Went swimming in a very lurky lagoon with very few fish. The cloudiness is because of all the seaweed. Lagoon was not something I would ever desire to do again. Overcrowded and not enough to see in the water. Cenote was really cool. This made the trip worth it. Tour guides were good just way too long of a drive from Cancun. We spent the majority of the day in the car :( read more

This is a waste of money and time. Pack your own food the excursion is way longer than advertised. They also do not accommodate food allergies even when they ask you what they are. If your celiac don't eat it. The gave a vegan shrimp and people who were gluten intolerant pasta with gluten. read more

If you are looking to be treated like cattle this is your tour. We signed up for this tour via our hotel. We were the last couple picked up. We spent one hour getting to the port, who knows how long the other couples had been in there. When we arrived and checked in we were informed the weather would not allow for any water activities and we could choose to reschedule and take us back to hotel. We signed up for this to enjoy sailing and snorkeling so without snorkeling it wasn't worth sit. So we spent another 1.5 hours to gettng back to our hotel. Here is the rub, every company the provides tour like this should inform customers ahead of time when what they signed up for is not available. To me, customer first is what should of happened but Instead they transported you for hour and THEN told you. If could give zero stars I would. read more

We had the best time ever!!! Boat # 2 with Gerry, capt manuel, Schuberth, June, and Moises! Sorry if I misspelled names! Everything was a blast! Boat was brand new, energy was awesome, everyone was super friendly. Drinks were flowing. Snorkeling and swimming was awesome. Would def recommend and return. The staff is what made our trip so special. They went above and beyond. So genuine. Loved them! read more

See all

Yesterday, we went sailing and snorkeling with Cancun Adventures to Isla Mujeures. It was a lot of fun for our family. The boat (#9) was lovely and clean; the crew was delightful and helpful; the weather was amazing. Fernando was an excellent host and did a great job keeping everyone on track. I appreciated his tips on managing the vendors in Isla Mujeres. The crew was hospital and entertaining. I greatly appreciated that the boat was running at less than normal capacity for covid protocols. I definitely recommend this adventure. I have to also give a shout-out to Armando, our driver, who took us back to the hotel. On our boat was a couple from Uzbekistan who was honeymooning. I think the groom was drinking tequila shots with a big family from Colombia. He had definitely consumed way more than he was accustomed to drinking. On our return to the hotel, the groom insisted on riding shotgun. Armando was gracious and accomodating. The groom took charge of the radio and was playing music very loudly. The groom was so drunk that he leaned constantly into Armando's personal space and, at one point, was waving his hands in front of Armando's face. It was highly disconcerting. While I would have probably stopped the car and put the guy on the side of the road, Armando maintained his professionalism and composure at all times - and just carried on - though it had to be highly uncomfortable. He should be commended for his grace.... and Cancun Adventures should ban anyone from riding shotgun to the driver. read more

We paid for a boat tour purchased from Bahia Principe and they picked us up in the morning as agreed but didn't inform us that the sea conditions didn't allow for snorkeling or paddle boarding. We had a car and could have driven ourselves. They also refused even a partial refund. Horrible company. Do not do business with them! read more

Would give negative stars if possible!! RUN!! DO NOT USE THIS COMPANY!!!! STILL WAITING FOR OUR REFUND!!!! Our experience with this company was beyond horrendous! Booked Tulum tour for 9 of us for Thursday after our arrival in Cancun. As per the our voucher instructions we attempted to contact the company to confirm our already paid for reservations using the numbers listed We could not get through. Three of us tried numerous times!! Even our hotel concierge tried and spent 20 minutes on hold until giving up. Concierge suggested we come to the hotel lobby at 8am to speak with the onsite excursions representative in case transportation did not come for us. And no transportation came for us. At that point, I personally contacted this company and explained our situation. They offered to move our reservation to the following day or provide a refund. We opted to go the following day because we really wanted to see the ruins and we're excited about the excursion. I provided the representative on the phone ALL of our reservation ID numbers to have our entire group moved to the new time. She confirmed with me that all of us had been moved and that transportation would be in the lobby by 6:50am for pick up. I confirmed that all 9 of us had have our vouchers changed and she confirmed. Next day we arrived promptly at the hotel lobby and proceeded outside for pick up. The driver stated he is only picking up four of us and that the others were not in his roster. Called company who stated would refund but offered no apology! Received email stating to Issue refund and that vouchers were never confirmed!! What?!!! 10 days later....still waiting for refund.... read more

Chichen Itza and Tulum Yalku Plus We booked two tours with Cancun Adventure through Apple Vacations when we arrived at our hotel, Grand Sunset Princess. Tour One- Chichen Itza We chose the half day to Chichen Itza it left at 6:30 am from our hotel lobby and we arrived back around 1:30pm. First check with your hotel to see if they can provide you with a packaged meal to go. While the tour provides snacks, water, and fruit, they don't really give you anything filling until the end of the tour. Both tours we did were quite of bit of walking and you don't want to be low on energy. On the way there we were given drinks, bananas, cookies, and nuts. About an hour into our drive we made a short stop to use restrooms and get coffee. Our guide was Gilberto and our Driver was Johnny. Johnny is the best driver I've ever seen!!! Gilberto was very knowledgeable and friendly. When we arrived at Chichen Itza it is a bit of a mad house at the entrance, stay with your group. While our guide went to get our tickets we were advised to use the restroom as there is not one past the entrance. He gave us about an hour long tour highlighting the main areas and then we had an extra hour to explore on our own. On our way back we were given a panini sandwich with fruit, soda, water, or beer. Tips: There was lots of ground to cover and we still didn't get to see everything, especially if you want to buy souvenirs. The tour provides umbrellas but if you don't want to carry one make sure to wear a hat, sunglasses, and sunblock. There is very little shade especially in the main area as there are no trees. Take a backpack so you can carry a water bottle and snacks. There are a plethora of vendors, so many that they kinda ruin the experience there. They all sell the same items, many of them you see at the airport or even the shops in your hotel. The vendors in Chichen Itza did however, have the lowest prices so if you want to get any souvenirs get them here. So bring extra money. Try to eat breakfast because otherwise you are only eating snacks until the end of the tour. If you have a go pro or video camera you have to pay a fee to use them but you can use a regular camera or cell phone to record or take as many pictures as you want......I don't know why. Tour Two: Tulum and Yalku Plus For this tour or Driver was Jesus who did a lot of behind the scenes stuff to get us ready for our next adventure. Our guide was Mario and he was also like our first tour very knowledgeable and friendly. This tour started a little later so we had time to eat breakfast at our hotel first, which I suggest you do because you don't have lunch until later afternoon (3pm). Like the first tour they provide fruit, cookies, and water. Our first stop was Tulum. There is quite a bit of walking and not really anywhere to sit once you are in the ruins also several stairs. And no restroom past the entrance. There are only two restrooms that you can use that are included (Mario showed us where they were) If you use other restrooms you may have to pay a fee. We were given a tour and history of the ruins and then left to explore on our own. We then headed to Yalku which is a lagoon/cenote where the fresh water meets the ocean for snorkeling. You are not allowed to wear sunscreen in this cenote as a matter of fact you have to rinse off before you get in so you wash off any chemicals. There are quite a bit of people in this lagoon as well as some rocks. But there are a ton of fish so very cool. Basically, There is a start and end stairs that makes you take a complete circle in the lagoon and then you're out. We headed back to the van and went to our next location. Our last adventure was and underground cenote. We again took a quick shower to rinse off, put on some life jackets and climbed down some stairs. When we got down there are photographers that take pictures at difference areas that are available for purchase later. Mario then took us through the cave, you could just float and look up or put on your goggles and snorkel and look down. The water is crystal clear and cool. There are stalactites and stalagmites that make the cave beautiful to view above and below the water. This was by far coolest part of the tour. We then headed to their beach for lunch, which was fantastic. After lunch you have about an hour to hang out on their beautiful and private beach and purchase pictures if you want. Tips: Bring money, a towel, waterproof cell phone cover, water shoes, the underground cenote has lots of rocks but you will want your tennis for walking at Tulum. Bring a swim shirt as you can't use sunblock. You have the opportunity to change to swim clothes at Tulum. Everything else is provided. read more

Went on a Catamaran tour to Isla Mujeres and it was so much fun. The crew (Jorge led) made us laugh and kept the drinks flowing. They also gave us great advice for Isla Mujeres which was a little crazy, but I had a great time there too. I would definitely recommend. read more

I cannot say enough about this company and the amazing service they provide! We travel to Cancun 3-4 a year and use them as transport to and from the airport. They are always amazing! I have bad flight changes, delays, luggage delays, and long lines at immigration and every time they accommodate us! We can contact them by phone or in WhatsApp which is so convenient! They have representatives who speak wonderful English which is also very helpful! Love this company! read more

Poor value and poor service. PROBLEM #1: in our confirmation email we were told to meet the van at the Vidanta main entrance. Vidanta does NOT ALLOW pickup there. The van is supposed to go to the Lobby Central. Following instructions we walked 1/2 mile to the main entrance because Vidanta will not shuttle there. The guard said we had to walk back the main facility and take a shuttle to the Lobby Central. We pleaded to be picked up at the main gate, which the guard finally allowed. Cancun Adventures has been told for TWO MONTHS by Vidanta to correct the confirmation. PROBLEM #2: when we returned the driver did go to Lobby Central, but he went to the incorrect entrance for our Vidanta category. I tried to explain, but his English was poor and he did not understand. We had to walk to our correct entrance. PROBLEM #3: I sent two emails to Cancun Adventures explaining about the pickup. No response. PROBLEM #4: the cruise spends wasted time snorkeling; the site they go to had TEN other boats there with at least 100 people in the water; further, where they stop there is NO REEF so no fish to see. I have had good experiences many time with Vallarta Adventures. This was a big disappointment. read more

Great tour! Perfect way to spend a Saturday afternoon with the family. Staff was excellent, very attentive. Food was yummy- light lunch or chips/ guac/shrimp salad/chicken salad- all very fresh and yummy! Saw a large stink ray while snorkeling. Super fun time swimming in the cove and paddle boating. Booked my trip through- Best Day Tourism, got a great deal. The whole family enjoyed the day. Thank you to Cancun Adventures. read more

Go Visit Cancun - Headed to Snorkel- beautiful day and my beautiful kids! - Tours Near Me - Cancún, ROO

We hired this company for private round trip transportation from the airport to our resort and then from our resort back. We prepaid in advance, which in hindsight was a dumb idea. The pick up at the airport went well with no problems. However we had requested an early morning pick up for our return flight which departed at 7:30am. We requested that they be there to pick us up at 5am and even called to confirm. My wife and I woke up at 4am and started getting our final things together to head up to the front when at 4:15am we receive a call from the resort front desk telling us that our driver had came and waited for 5 minutes and had left us because we were a "no show." We were stunned. I feel scammed. Not only did we lose what we had already paid for the transport, but we had to pay the insanely high rate of a taxi driver to take us the short 15 minute drive to the airport. Incredibly frustrating and dishonest on the company's part, showing up almost an entire hour early and then making it the customers fault and problem to deal with. Won't be using them again. read more

Carlos and Alex were our tour guides. The trip was awesome. Very knowledgeable amd made the experience enjoyable. We would definitely go again!!!! read more

We had a group of 8 that booked the catamaran trip to Isla Mujeres. My first issue with this trip was that we were under the impression it was adults only and yet there was a child on the boat with us. They also packed the boat so there was not much room to lay out and it was uncomfortable. Expect a boat full of about 40 people if you book this 44-48 ft boat. The equipment for snorkeling was poor quality and several were leaking. They had three paddle boats for the entire boat to use in the 20 minutes they anchored for a "free swim", which was completely ridiculous and inadequate for the amount of people that were on the boat. The music was low and they would pause it every time the boat anchored, so it was always quiet and very boring for a vacation trip. Overall, it was not a fun trip and I would not use Cancun adventures for a trip in the future. read more