If we're talking about commuter experience, GO Transit is miles (or in this case, kilometers) better than TTC. Cleaner, less frequent delays, well displayed departure times and more spacious seating. It pretty much operates on an honour system with the occasional fare inspector check here and there in the mornings. It's funny cuz you can usually spot the fare evaders fast walking away from them up and down the train. I do think they could improve it by having more digital signage throughout the trains indicating the stops. At the moment of this review, they STILL only announce train stops via the loudspeaker and depending on the train cabin you're in, the speakers might be muffled or not very clear. As far as payment methods go, I would say using PRESTO card as the preferred method is not so clear cut anymore. The only benefit PRESTO card provides is the ability to set default trips between two GO stops. So if you're a frequent commuter and you always get on and off at the same two stops for work for example, then using PRESTO is convenient. Otherwise, if you're always getting on and off at different stops there's literally no difference between using PRESTO and NFC credit card tapping w/ your phone. read more

When traveling from Niagara Falls to Toronto, our friend recommended taking the train rather than driving. He earned traffic would be bad, and parking would be expensive. So at his advice we drove about half way to the Oakville station which has trains coming and going every 30 minutes. It was easy to get to, right off the highway, and plenty of parking. To make things a little sweeter parking was even free!!! We grabbed our bags and made our way over to the station. With user friendly kiosks it was easy to buy a ticket to Toronto, and only $9 each way...a great value, especially when you add in free parking! The train was decently clean for public transportation, plenty of space, and even had wifi. There was apparently a bar car with food and drink available for sale, but we didn't look. I'd absolutely use the Go Transit again, and would recommend to friends. It's hassle free, reasonably priced and free parking. read more

Go Transit - Public Transportation Near Me - Toronto, Ontario

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Constantly over crowded. Expect weather related and mechanical issue based delays. Speed when running is okay.

Very clean and safe environment. We rode from Port Credit to Union downtown Toronto. VIA train station, and GO station in the heart of Toronto. read more

Go Transit - Public Transportation Near Me - Toronto, Ontario

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Schedule is infrequent. Often delay or suspend. Not reliable. But no other choice on public transportation outside Toronto.

There No customer service anymore ! It used to be a pleasure riding the Go Train into Toronto Monday to Friday . Station personnel to give you any help or advice required . Coffee shop available inside the station a comfortable seat in which you can sit on . All that gone All automated no employees at Bronte Go Station - no help whatsover , no security, elevator not working. And they seating is like sitting on a rock . There might be more trains per hours but everything else has been downgraded . whatever bright spark suggested all these negative changes needs to be fired And Bronte Station is smack in the middle of an industrial area no one around at night - no security - it's a muggers paradise ! read more

Accused of stealing and then basically KIDNAPPED ... I purchased a ticket online and activated it 20 min before my bus arrive. When I boarded the bus, my ticket wouldn't scan and read " This ticket was activated on a different device, or your OS or browser was updated." The driver then took my phone and accused me of using an old ticket to avoid paying. He kept asking where I got the ticket, telling me, "be honest, you have no money" and that he'd still give me a ride. I refused and grabbed my phone out of his hand, but when I turned around to get off the bus he closed the doors in my face and started driving. read more

Just called Customer Care. Wow! We got a wonderfully helpful gentleman named Ben. There were three of us, in totally silly and rowdy moods. He was totally professional and in control while humoring out silly, some outright ridiculous, questions, reasonably knowledgeable about technical train and track mechanical questions, but best of all, not only knew the presto technicalities, but knew the surrounding public transit systems, including GOST. Since Grey Hound and the Grey-Bruce Air Bus discontinued service to Flesherton, it been outrageously expensive to travel home from Toronto. This is life changing. Thank you for your time and knowledge Ben. Give this man a raise! Sarah, Devin and Lee read more

The terminal station here is at Union Station. I took the Go Transit from Union Station to work. The Go Transit go to many parts of Toronto. You will need to pay attention to the screen and signs when boarding the train. The screen will provide an update on the departing train destination 10 mins prior to the train arrival at the station. The Go Transit is charged by distance. If you have a presto past than the fare would be slightly cheaper. The speed of the train is ok. It doesn't go too fast. Overall, it was convenient train and will get you from one place to the other. The train itself was clean when I took it. I didn't have any issues other than a lady who had medical issues and passed out on the train. But the train attendant came right away to help her and was able to get her off the train very soon to wait for medical assistance. I would say the entire process took about 10 mins. It was good to watch how professional the train attendant was when taking care of situations like that. She was only taken off the train when another attendant bought a wheelchair over. This ensured that she was safe and was able to stand before they took her off the train. read more

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Generally clean and smooth ride. However, they didn't refund money to me and my bf when it was raining. One day, they delayed and canceled rides for at least 2 hours. I emailed the go train and asked for a refund. I got a email back saying, "our Service Guarantee policy doesn't apply to delays caused by extreme weather conditions, so unfortunately, we are unable to provide a refund for this trip". More was stated before. Along with apologizing after. Unfortunately, they seem to not issue refunds for weather conditions. In conclusion, I wouldn't recommend this train be taken during any weather involving snowfall or rain. Take it only when it's a sunny day. I have attached a part of the email, which I received, that denies the refund and says why. read more

Go Transit - Email I received that denied a refund. It seems go train doesn't refund for extreme weather conditions. - Public Transportation Near Me - Toronto, Ontario

they are not very accommodating when your event gets cancelled, don't buy advanced tickets. Their policies are blood sucking

no working AC on the trains is unbearable in the summer months. id recommend finding alternative transportation. nothing more uncomfortable showing up to the office sweaty or having an uncomfortable ride home after a long day of work read more

For the amount of money I pay to ride GO Trains to and from work daily, am thinking it's expensive. I have to say I feel like I am in an archaic train back in the day, but with a modern appearance. Why, you ask. 1. On the hottest days during peak period, there's no air conditioning. One rider said she thought she was coming down with a fever because it was exceedingly warm. So thank you NOT for charging us this much but cheaping out on basic temperature comfort. 2. Dirt. DIRTY CARRIAGES. It's rude awakening to get into the carriages early in the mornings to see so much dirt on the floor. What happens to basic cleaning?! Even theatres attempt to clean up the aisles between show times. Honestly, if the roads aren't so stupidly congested, I would rather drive instead of putting up with this indecent show of customer service. read more

Go Transit - Public Transportation Near Me - Toronto, Ontario

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I mean, it's no Japanese bullet train. It's got a slightly musty, 90's feel to it but maybe in another decade, Netflix might make another nostalgia show using the GO as a perfect backdrop. I spend almost 10 hours a week on this thing, and almost $10 each trip, so I'm sure I have some form of forced bonding with GO. Still, I'd take it over the TTC any day. Yes, it has issues sometimes. The most common of which are "signal delays" which I suppose is an umbrella term for "we fucked up". But the lovely, unexpected thing is, if it's their fault, you can get your money completely refunded (after a 15 minute delay). Considering how expensive each trip is, this is certainly a welcome feature. Just try to tell that to Air Canada: "Oh 3 hour delay? Here's a sandwich voucher that's only good for the next hour." When it isn't their fault, it's usually the weather's. I see people getting very angry in their reviews about their one-off experiences. Hey, I've been there. I've sat in that stuffy, unmoving compartment for an hour when it broke down and blocked off the road, to the dismay of all passengers and drivers. But to us frequent commuters, we see them as what they are: ONE-OFF. The trains are 98% of the time doing what they're supposed to do, without delay. That's more than you can hope for from any government-operated entity. The GO mostly relies on the honour system with some unexpected check-ups. I suppose the unpredictability of the checks are enough to keep everyone in line as people are usually very good with paying. There's no greater shame than hearing the "ENNNNGH" sound as the machine detects you didn't pay for your ride. I don't really know what the consequences are but I guess you get ticketed. They recently expanded the schedule so there are more trains running now. Nothing against the GO Bus, but the bus doesn't have a Quiet Zone and it's at the mercy of traffic. The Quiet Zone is a godsend to the sleep-deprived commuter. All those that disturb the peace deserves a swift kick to the shins. EDIT: Of course, the moment I write a review praising its general punctuality, my train is delayed. Lol. Thanks, irony. (98/100) - 2017 read more

Your Go transit drivers should get a dose of karma. They went on strike today cause they don't think they are getting paid enough Shame on their strike.Thanks to their greedy behavior, the rest of us won't be able to get to work. Meanwhile the rest of us make $15 an hour which is far less than these guys make. The rest of us work 2 part time jobs to make ends meet. One of my part time jobs is in Burlington and the other in Niagara Falls. We don't get regular train service here only buses. So basically due to the strike, I can't get to work. How are we supposed to pay our bills then eh? It's ridiculous. What a bunch of assholes read more

Go transit train left early, and staff was lying to me, even though I was at the tracks at the right time, saying it left on time. Staff was very sure and smug that it left on time but I was out there 5 minutes before it was supposed to leave. read more

I was onboard the 2:53PM Barrie line train today. A black male was shouting very loudly racist comments and made offensive comments at the CSA in coach 2079. After the CSA left, the male became more agitated and became more aggressive with his comments. I texted 77777 and reported the situation. To my disappointment I was asked to move to another coach and no Transit Enforcement Officers were dispatched! When the train stopped at Rutherford Station, the situation escalated into a physical fight between the black male and another Caucasian male! The black male spat at the Caucasian male and threw rocks on the train! Once again no transit enforcement officers attended the scene! The black male made racist comments from Union Station all the way to Rutherford Station! Your Transit Enforcement never bothered to show up! Not even once! Please be advised there was a toddler in the coach and he had to go through a situation that out his safety in danger! Thank you GO transit. I am very reassured now if I have a safety concern, I will need to fight physically by myself in order to get the issue resolved! The only thing your Transit Enforcement Officers are good at is to issue tickets! read more

My first boarding was at Cambridge Smart Center's at 6:45 am. My destination was Fairview Mall in St. Catherines. There were 7 transfer points in between. I asked the drivers directions to my next bus stop location. At each stop and you would think that I was asking them for personal information. I was given short, non caring responses, leaving me feeling that I was mostly left in the dark. Between the trip planner app and my instincts, I made it there, but shouldn't have felt left so on my own to navigate the trip. One driver even asked to see my ticket 3 times, as if he was looking for an excuse to not help. The trip took almost 6 hours to get only an hour away. The trip planner app was misleading. Several of those transfer points when the bus was late and missed the next bus, I had to recalibrate the app to find the next route which left me more lost, having to take the train between stations in areas that I've never heard of before. If not for a nice woman on the Go Transit telephone service, I might have had a worse experience. Too many transfer points and long waits at non sheltered bus stops. Definately did not feel safe at times during my trip. I will look for an alternative form of transportation in the future. read more

This review is for the new Union Go Bus Terminal Hub. Bring back the old station!!! The new station is large and modern, capable of accommodating more people, but those are the only benefits. Aside from being a confusing maze with buses now on 2 levels, it has automatic doors in front of each bus that open only when the bus is there. At least, thats what its supposed to do. I usually take the Go train, but due to covid, the train has stopped its service and has now become a bus. I've taken this new bus route a few times already. Today, I arrived to the bus 2 minutes early and the automatic door was CLOSED. I was jumping up and down, trying to make eye contact with the bus driver on the other side. 1 person the bus stared right at me, as well as one employee on my side. No one said anything to the bus driver or me. 2 minutes went by and the bus drove away without me. this would not have happened at the old station, where there is no door between the bus and the passenger. Now I have to waste an extra hour of my life for the next bus. I plan to use this hour to warn others about this station and make my complaints. I regret not yelling and banging on the door like most other Torontonians. read more

I don't understand why a public transit service would have exclusively non-usable outlets. every single car on the train I took had only twist lock outlets, which you can't use. why would you not have outlets for people to use??? Shocking. Ontario transit sucking, who would have guessed read more

why would you do track maintenance on the barrie line on thanksgiving weekend then have it open the week before and after. lots of people need to travel to see family during thanksgiving. the 4 hour long 4 different bus ride isn't an okay or accessible alternative. read more

terribly organized. It was really hard to understand what was the timetable for transport from Toronto to Niagara Falls, and it was even harder to understand if we were supposed to take a train or a bus. To go there there is basically only one direct train at 9:10am. To go back to Toronto, there was supposed to be a direct train, the only one, at 5:45pm, but it turned out it was a bus until Burlington go and then a train from there to Toronto. many people in Niagara falls had our same propblem, everyone wondering what happened to the train and hoping a bus would show up. only good thing was the price read more

I'd give ZERO stars for their customer service if I could. We had bought a GO Train day pass online the morning of our trip to the Exhibition using the QR code link on one of the posters at the station. In the evening on our way home our "day pass" had expired and we were forced to buy more tickets. We ended up spending double on our tickets for the day and then customer service declined a refund for the second set of tickets after taking over a month to reply to us. Not happy at all with the customer service I received. absolute trash. read more

What's with the awful ratings...? I would give this a 5 if I can. The only reason I didn't is that the prices are a little inflated for the travel distance you're going, and I'm a student 10-rider. Aside from that though, I've only been in one train and one bus delay in the 10 years I've ridden GO Transit. I must say they're pretty good in terms of reliability to have this record. The GO Trains are fast as well, especially the Barrie Line which I use if I want to save money from taking the Stouffville Line. The drivers are nice too, much nicer than the TTC drivers. I also like their uniform, a lot more physique. I'd probably put them second under the VIVA drivers. read more

I took the GO Transit staff guided me with my Walker(August 22nd,I had Complex Hip Replacement Surgery). The lady who looks after people boarding.She asked the gentleman to give up his seat for me.He was sitting in a Handicap spot.She handled it very professionally.Just stated that he was sitting in a Handicap seat and that he was to allow me to sit there.She was very courteous. I was going from Union Station to Aberfoyle. The time was 10:47 and I arrived at Aberfoyal at 11:55am. My morning commute felt like it took no time. Thank you to that well trained GO Transit employee who puts out the piece that joins the train to the Aberfoyal platform.Also,she looks very intently for stragglers so no one gets hurt.A job well done.I Thank all employees from me putting more funds on my card to having a employee take me right to the train.To the young lady who helped me get to Aberfoyal.My first time going that way on the GO.I'll take it all ways when traveling within GO Trains rail borders. Thanks and much appreciation for your professionalism. Steve W. read more

I think go Transit is the best transit hub in Hamilton Holton Niagara Toronto Mississauga peel region York region they are not bullshit they are the best transit hub in Ontario Canada and I recommend it to everybody speciallyThe 40 the 47 the16The 18 the 19 these are my favourite routes but the train is junk and they got very fast buses and the drivers are very very very very friendly and they are approachable to talk to I have no problems with Go Transit(#GoTransitFan)And thank you Go Transit for getting me around Ontario read more

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Service is good. When they shut down the trains on weekends then it's terrible service with buses. Also the washroom often don't have water and the dryers don't work even in the morning. read more

Not reliable at all . Always switching tracks, attendants announce it when the train arrives . No time to cross over to other platform. People running into each other . Information of track switch is delayed or never straighten out . A train is needed every half hour and not hour. I've seen many people different companies get fired because of the GO. Its irritating and frustrating especially cause we ppl pay for the shitty ride . Might as well drive in traffic. I absolutely dislike the GO and refuse to use it again I rather Uber . read more

one of the better transit systems, but you are definitely paying for it, but it is getting much better with efficiencies and upgrades. from a company and transit standpoint, yes I am a fan. this network of transit stretches far outside the GTAH region and connecting pretty much everything into the downtown of Toronto. the hours are great, the vehicles are in really good shape and comfy. all of the operators and customer service representatives I have dealt with over the last decade have been absolutely fantastic, weather its direction, advise, or even just to ask if I am ok, they do a lot of good and mean well. the presto system has been really smooth and really handy for someone like me who drives, but also uses the transit on weeknights and weekends. can't wait to see what the future holds for go transit, can't wait for the free wi-fi on the vehicles! read more

Going from Toronto to Niagara Falls was a nightmare with Go Transit. The train to Burlington arrived 1 hour late to Burlington. In Burlington the passengers from the train had to wait around 30 minutes under the sun in queues whithout no organisation. The bus driver did not inform us of the various bus stops when arriving to Niágara. And we were not informed that the bus going back to Burlingon made a lot of stops so it took us more than expected. A real disaster. I would not recomend It read more

trash service, trash service, trash service, trash service, garbage stairs on union station It always bottle beck the traffic, whoever designed the narrow ass stairs should take an L train. tbh shitty everything. You should just charge people $1 per trip. Not worth the service read more

Protip: if you need to be anywhere on-time, for the love of god, DON'T take a GO Bus. It's actually embarrassing how shitty the technology is when it comes to getting a wheelchair on the bus. It literally takes a minimum of 15 minutes and can go to like half an hour. And Go Transit conveniently covers their ass about this by "promising to do our best to be on time". What a load of bullshit. How about you fulfill your promise by figuring out a better, more time efficient way to be "accessible"? Seriously, every single time a wheelchair gets on, we're late. Today was the last straw. Another late bus, another lost customer. read more

My last two reviews remain accurate, but I wanted to alert those considering Go Transit of two things: +There are 8 spots for wheelchairs or strollers on the middle car of all major Go Trains, and the ride is fab. The bathroom in that car is properly accessible, and if you're a parent/guardian you can keep your babe locked safely in their stroller the whole way +Go is currently running a transit pilot and allowing dogs on leashes on the trains... cuuuute! read more

I'm an American who visited Toronto from July 4 to July 7. I used Go Transit and the TTC quite a few times (I wrote a separate TTC review). I had no problems with Go Transit, other than the borderline overpriced fares. The trains and stations were clean. The train had AC, but it wasn't overpowering. The Lakeshore East and Lakeshore West lines had a decent amount of service for a commuter rail. Go Transit even has a line that goes from downtown Toronto to Niagara Falls (I didn't use that line. I plan on taking that line to iconic Niagara Falls if/when I return to Toronto). I also liked the fact that the Presto card can be used on Go Transit, the UP Express, and the TTC. I don't use Go Transit on a regular basis so it's possible that I had a different experience than the daily commuters who use Go Transit on a regular basis. Based on my perspective as a tourist, Go Transit is a reliable system. read more

Using the GO Transit trains confirmed my suspicions that Canadians (in general) are some of the most considerate and politest people in the world. GO reminds me a lot of Metra in Chicago but there are some significant differences: 1. Before the train arrives, people line up (politely) to get on the train. There's not a scrum of people pushing and shoving. I did not know this was possible. 2. The trains are clean. There isn't puke, graffiti or garbage to be seen. Again, I did not know this was possible. 3. The announcements can actually be heard in the cars. In Chicago it sounds like "the next stop is fjfnalsdghhhh and due to construction the only car doors that will open are gblgghhhhh" which then causes a total stampede. 4. Passengers seem to be (in general) polite. No one was blasting music, panhandling or engaging in any other unsavory behavior. For a mass transit train system, GO seems to be pretty good. The downsides are price (pretty expensive for a trip downtown but certainly less than a cab and less awful than driving) and that all trips terminate at the decidedly unlovely Union Station. I'm sure if I took GO everyday, I'd experience frustrations with the system but all I can say is...it's a LOT better than Chicago! read more

Saw a few Yelpers write a review for the Go Transit and I thought, I might as well do one too. This review will be written in comparison to some of the transportation systems overseas (mainly looking to compare to United States, parts of Europe and parts of Asia). Taking the GO for a little over four years, I think that it has well-maintained, clean and comfortable seats and storage for passengers. The wait times for the bus or train are reasonable, and the schedules are very clearly laid out for everyone to see. Using PRESTO, is a very easy tool, but if you lost your PRESTO card on the train and you're continuing your journey, it's like $5 to get across the street. In addition, since Canada is so big, it's quite difficult for GoTransit to be connecting all of the trips for us, something that I really wish GoTransit could do a little better in the future if more people take these trips. E.g. one of the most annoying trips for me was taking the bus out from McMaster to get to Markham or Scarborough, or taking the bus from Markham to Waterloo. These bus routes are extremely inconvenient, even though the hours are great. read more

Christmas day 10:35 & 11:54 trains to Barrie were both cancelled. So we ended up having to drive not to miss spending the day with family. No problem. The problem started when we tried to get a refund. A 45 minute ring-a-round on the phone and a three day wait for a call back before we talked to anyone. They basically told us the information we sent wasn't everything they need to clarify if we qualified for a refund. Weird because we sent a three page PDF of everything they sent when we purchased the tickets. They also didn't share their last name or call back extension, so the whole exercise was a waste of time without any resolve. As seniors on a fixed income, the $61.10 is half a weeks groceries for us. Go Transit service might be ok, but its customer service is the worst I've encountered. read more

I feel like I've been living on public transit the last few months from Europe to North America I've been taking a lot of buses, subways and trains. Honestly I don't understand the hate for the GO train. There's nothing confusing about following the signs from Union or Exhibition Place to a ticket booth or ticket machine. There are no multiple locations with very similar names where you could end up one or two stops away from where you actually want to be. There is no scummy transit officer that tries to fine aka scam you out of cash because they tell you that your ticket is not valid even though you have a receipt, the ticket is in your hand and you've purchased it from a legitimate location. I purchase my ticket, get on the train and it takes me to where I need it to go. The GO trains are pretty clean, the transit officers have always been helpful and the ticket booth people have always been really nice to me when I don't understand what platform I have to wait on for tickets with no platform number. I've never taken the GO train during rush hour and it's usually been during the weekend from TO to anywhere between Mississauga to Niagara Falls. It would compare to a slow train in Europe minus it being Euro ghetto fab as I stated the trains are usually pretty clean. read more

I don't use Go Transit that often, might be once a month but I always has a good experience. My bus always been on time! Seriously on time! The bus spacious and clean. I also been taking the Express bus from Richmond Hill to Toronto Pearson and back. A little pricier than other transportation options but well worth the price! read more

I would give them zero if I can, what ever you do don't take this service, you are better of walking then to use their services, they are so disorganize, and their drivers are rude! What ever you do do not take them find alternative if you can. read more