We won't use Natalie's services again and don't recommend her. She was not timely in getting back…read morewith us on multiple occasions which created increased costs and high stress. We asked her to help us book a trip to Europe and really needed her help with booking the airline tickets thinking she could help us find the lowest costs while also using our points to upgrade. (For those that use points for overseas upgrades, you know how valuable they are and it's a needle in a haystack to find that one flight that takes much lower points for a confirmed upgrade!) Usually, I'm the one that does all this but my husband insisted it would be a lot less time and stress to use a travel agent. Ultimately, I still did the legwork to find the flights we booked. When we asked Natalie to book our flights, she waited to get back with us and the class of service we could have upgraded to with points was gone. So I found new flights and again, after my husband gave her the card number we wanted her to use, she didn't respond, and again the prices went up and the class of service we requested was no longer available on the outbound. But because we had already told her to book, AND SHE WOULDN'T PICK UP The PHONE AND CALL US BACK, or email us, we had no idea if she was planning on booking, had a booking on hold, or wasn't doing anything. We didn't want to double book, so we kept calling and texting but trying not to be "pests". Again, we lost the flights we wanted because the price went up and the upgrades were gone. When she finally booked the tickets, we didn't get the class of service on the way out. Thank goodness I went through our booked tickets with a fine tooth comb before we left for our trip or it would have never happened! I realized she had booked my husband as a female. When I called the airline to ask them to change it, they said they couldn't honor our request because her name was the person "in charge" of the tickets and so we had to go through her again. It was an absolute nightmare and I'm sure caused more headache for her as well. So, we had to again wait for her to respond and ask multiple times for her to fix this for us. It was really frustrating! What was supposed to be a nice gesture by my husband to save me time and help us find the lowest price tickets, was really stressful and cost us over a $1,000 more between her price and the ticket prices increasing multiple times when we couldn't get a hold of her. If we EVER use a travel agent in the future (or you do), make sure you're also named as someone who can change your own darn tickets or call the airline and ask questions. That was absolutely insane to find that she was the only one that could make any changes. (That was a suggestion made by the airline btw). Ugh... And yes, it was a fantastic trip once there!

I want to begin with saying that Natalie was very sweet and very knowledgeable about our honeymoon…read moretrip to France. Unfortunately, there were some issues we had with travel planning for our honeymoon. Communication was the biggest issue. There would be times where I would message via text and not get a response or I would get one a couple of days later. I understand we have personal stuff to take care of, but a simple response would be appreciated. I think this caused a bit of stress for my husband and I as we had to wait around for an answer. There were things that did not go as planned on our trip such as having to cancel our car rental and museum passes not working when trying to pick up. I think if you really want to be involved in your travel planning and not feel stressed, it might be best to plan on your own.

Nice agents , beautiful places to travel too , it's very cost efficient as well , so go take a look…read morethen a trip

Our agent was responsive and helpful throughout the planning process. The locations of all our…read morehotels made travel around each city easy and accessible. Their service was also excellent. It was, however, the assistance from the agency staff in Japan that cemented my review. After my granddaughter broke her ankle, they were in touch repeatedly to tell us where and how to get a wheelchair for the day; offer suggestions for alternative, accessible, sites; and negotiate with organizers of scheduled tours. They were fantastic! While I was certainly pleased with the pre-planned aspects of our trip, the level of local support is invaluable.

This is a review long overdue. My family and I first used Laila's services in the summer of '18 for…read morea short trip to Maui. This would be our first trip together outside of hitting the open road and we were looking for someone to make sure it was done right. We struck gold coming across Laila and could not have asked for more. Our trip included a wide range of activities to include diving, zip-lining and a luau. Accommodations were carefully chosen to give our family the most comfortable stay we could have. Fast forward to the Fall of '22 and we were in planning for a 2 week European Vacation over Spring Break '23. Laila was extremely attentive and energetic throughout our planning and had so many great ideas that we had no doubt we would get the best experience possible. Honest discussions helped us to hone in on what tours and attractions would best suit our family and I think we nailed it. Her estimates were spot on and we were not caught off guard by any cost adjustments or fees. When the time to leave for our trip came close, we ran into some snags that started to wear down on us. Strikes and protests in areas we were set to travel began to cast doubt that our trip would be a success and then I was alerted by our airlines that our outgoing flight was canceled. Just days before departure! I immediately reached out to Laila and she responded rapidly at an hour I wouldn't expect anyone to be up reading emails. She was able to find out what caused our cancellation, confirm an alternate departure flight and prevent us from losing a few days on the trip we thought wouldn't be possible. During our trip, her service only grew better. She kept communications with us and was kind enough to make sure we arrived at our destinations on time. We were even welcomed by a lovely gift from Laila in our room that was honestly a highlight of our trip as it reaffirmed us that we had been well taken care of and our enjoyment was firsthand. We are a family of 4 in our mid 30's and I understand that not many people my age reach out to travel agents. I do not think I could have confidently created a trip this enjoyable and stress-free on my own while tending to my normal day-to-day. Laila has my highest recommendation and we will continue to use her services for future vacations. Thanks, Laila!

My family has had the pleasure of working with Laila at Five Star World travel for the first time…read morethis year and have already had two wonderful family trips! I wish we'd worked with her sooner! She is knowledgeable, attentive, and fantastic at tailoring your quick weekend trip as well as planning a more extensive vacation. Every time we've worked with her we've found that she was able to surprise us with both cost savings and extra perks.

A few years ago my employer used this company for corporate travel; we no longer do. TravelTrust…read moreattributed my airline miles to the wrong account so I didn't get "credit" for an overseas flight...a considerable amount of mileage. I asked them for THREE MONTHS to correct their mistake and the consistent response from their employee, Tom, was "I'm working on it." As it turned out, Tom never "worked on" a damned thing; he NEVER contacted the airline, let alone tried to fix anything...the airline verified this. He couldn't have fixed it if he wanted to because, as the airline pointed out, he couldn't have corrected the error without having my home contact information; TravelTrust never had, and never asked for, my home address. If Tom really had tried to correct his screw up, he would have known this; he was OBVIOUSLY lying. After at least six calls to the airline I managed to fix it myself. Unsurprisingly, Tom got a VERY nasty phone call from me; I do not appreciate having one of our vendors lie to me...to say the least. Yet instead of apologizing to me for their employee LYING TO ME for three months, one of TravelTrust's VP's had the nerve to complain to my employer about the language I used with worthless, LYING Tom. The BALLS on these people!! Well, that tactic backfired on them. I'd gotten the miles fixed and was willing to let it go, but when TravelTrust "ratted" on me, they ratted on themselves as well. When I explained to my employer WHY I "cussed out" Lying Tom, they were as appalled as I was so we stopped using TravelTrust; they clearly have no integrity. I do NOT recommend using TravelTrust--we don't anymore--because they are INCOMPETENT LIARS.

Garbage, go elsewhere. Only thinks of the commission they make and service charges. Doesn't care…read moreabout customer

Kim is the absolute best. She really makes your trip memorable. She is very knowledgeable and…read moreprovides amazing ideas. she is able to take your ideas and improve upon them to make the trip even more amazing. She will tailor the trip to accommodate all your needs. She is truly amazing and best. Would not make another trip without letting her know and involving her.

Kim at Boutique Travel Advisors is awesome! Her knowledge of all aspects of European travel is…read morecomprehensive, so whatever your needs and desires are, Kim will know how to make it happen. Her personal experience with travel has equipped her with not only understanding how to navigate reserving hotels, tours, trains and air travel, but all the little nuances most of us don't know, or have thought about. What a gift. I whole heartedly recommend Kim Parizek to anyone.

Frank at South Pacific Vacations did a fabulous job creating a very special getaway to French…read morePolynesia and The Cook Islands All arrivals and departures over the two weeks went smoothly. If you're considering a South Seas adventure, Frank at South Pacific Vacations is the GO TO guy.

I just got back from a trip to Moorea! South Pacific Vacations coordinated everything and they did…read morea fantastic job! Swimming with whales, ATV tour, glass bottom boat including reef swims and snorkeling, it was all great! Beautiful accommodations, coordination of airport to ferry dock to hotel, and back, was all arranged by SPV! If you are interested in visiting French Polynesia, I highly recommend using them!

Lili LeBaron planned an incredible 1 week trip to Cambodia in February 2025 for my husband and me…read more It was above and beyond in terms of the accommodations she selected for us at Shinta Mani in Siem Reap and the Royal Sands in Koh Rong, as well as in terms of the seamless transportation and connections. We never waited for any drivers-- someone was always there to greet us and take us to our next destination in comfort, which made our travel days so easy and efficient. I also wanted to shout out the unbelievable Angkor Wat tours she booked for us-- it was so educational and stunning to be at these ancient temples. They were also timed perfectly so that there were fewer tourists while we there, allowing us to really soak it all in. Lili's attention to detail made our week in Cambodia one of our favorite trips yet. She ensured that each day included tours tailored to us as well as accommodations perfectly suited to our needs. I can't recommend her services as a travel specialist enough! She will take care of you.

Reached out. Set up a day to talk to T. Williams at Scott Dunn. He never called me. Set up the…read moretravel through someone else.

I just came back from my 6th SIP TRIP. I have been to…read moreGreece, Kenya,Tahiti, Argentina, Sucily/Malta and Bali. Each trip was well organized by Ed and as a single woman traveling alone, I felt safe and met wonderful lifelong friends

Great trip to Fiji this summer. Awesome hotels and excursions. Met new friends and will continue to…read moreuse their travel services.

Nelly is fantastic! I called her on a whim to help us plan a trip that we were given money for from…read moremy husband's work. We were overwhelmed by options and needed advice. She was very attentive and timely. She answered every call and email and helped us narrow down and plan our trip in just a few days from start to finish. She is very knowledgeable and you can tell she has a lot of experience both with traveling and in the industry. We are very excited for our trip in April 2019!

I have known Nelly, the owner, personally and professionally for over 20 years. She is the best…read moresource of travel information, and she is always eager to share her knowledge. Nelly has tons of experience in the field. I have recommended her to others over the years. Nelly is great at finding good deals.

Mary is helpful and easy to work with. You tell her your budget and where you'd like to go and she…read morefinds amazing deals and takes care of all the work so you can focus on packing and having fun. If you have any questions about your trip, she's your go to person. It is so much easier to work with Mary than to sort through all the cruise and travel info myself. Mary is a great resource for also figuring out where to go and when. I highly recommend Mary to plan your next vacation get away. I look forward to her booking our next travel plans.

Mary helped us plan our honeymoon dream cruise, and from now on, I won't go anywhere without first…read moreconsulting her. She was the first travel agent either of us had engaged, thinking that they're just for the wealthy. Well we couldn't have been more incorrect!! Not only did she get us an unbeatable price for our trip, but she also upgraded us to a view room in a great location on the ship (below the main dining room and far from all the loud and obnoxious activities). Upon our return home, I noticed a few ads that were offering 'deep discounted deals' for the exact same trip we took, but they were still above what we paid and didn't offer as much on-board credits as Mary was able to procure for us. The process was seamless also, as she presented us with the best options for a few different itineraries, while providing us with personal insight on each regarding the pro's and con's. We really appreciated all of the time she spent with us, and all of the patience she displayed while we were weighing our options carefully. We couldn't have gone wrong either way, but we were especially picky because it was such a special occasion. And she took the headaches of all the scheduling, etc out of the equation so we could spend our time planning the fun stuff. In the end, we had the perfect trip, and we owe a lot of the credit to Mary for helping us choose and for getting us such an affordable price. Clients for life, for sure.