My experience at this facility was awful. This was my children first time in daycare and Go Play dismissed them within one hour of them being in their care. I spoke to the director ,assistant director and teachers in detail about my children their behaviors , likes and dislikes. All parties I spoke to reassured me that my children would be fine. The director told me herself they would be able to accommodate. She explained they have children in different stages and accommodations and changes could be made to help my children adapt to a new environment. However, after dropping off my children and staying for 30 mins to observe the teachers and asst director reassured me again that my children would be fine. After leaving the facility within 30 mins I received a call that my children were not sitting, not participating , running out of the room and biting which is not something I usually have an issue with. I explained again they are not use to other ppl never been in anyone care but mine they were afraid and looking for their mom. The asst director gave me a warning then within 20 min called again and said I need to come pick up my children. I did receive a full refund but I am very disappointed in their lack of care and effort. Daycare's should be understanding children require time to adjust and have caring providers that can help them not be afraid of a new environment. I would not recommend this facility unless your child is perfect on day one definitely not for first time care.I never received a call from the director although when we spoke she mentioned she would call personally if there was an issue when asked to speak with her I was told she was suddenly unavailable and asked to leave a message very disappointed in the lack of empathy and impersonal attitude. read more