The shuttle did NOT arrive as scheduled for travel from Boston college to Logan airport today, the day before Thanksgiving. The dispatcher was horribly rude claiming he'd been up all night and hanging up rather than assisting. Fortunately my son used Uber and obviously this is a more reliable service. Trying to support this business was not in my best interest. For reliable transportation go elsewhere! Traveler beware! read more

Cherry on top... not only did he ask us for directions the whole time from rt 1A to rt 1 he took us 45 min out of the way. Awesome!! The manager I spoke to on the phone was the rudest woman I'd ever spoken to. She called me a liar and told me she spoke to the driver who said none of this happened. OBVIOUSLY HE WOULD SAY IT WAS GREAT AND NOT HIS FAULT. WORST COMPANY EVER!!! read more

Easy to reserve and cheap, but this is a prime example of getting what you paid for. We confirmed we were ready for pickup and were told our driver would be there in 10-15 minutes. It was over an hour later that he showed up. We then drove picking other people up, in an already nearly filled van. The driver was very pleasant, but that is the only positive thing I can say here. Don't waste your money. We are sitting in the van at this moment, waiting on another passenger, contemplating just cutting our losses and taking a cab. read more

What a turnaround! I will never use them again. They kept me standing in freezing wind at Logan for over an hour, despite repeated (increasingly frantic) phone calls, claimed to have no record of my booking (despite having emailed to confirm pickup before I landed) and repeatedly drove past my madly waving self at the kerb, without stopping. What a disaster of a firm! Forget them. I'm taking cabs in future. read more

I booked my travel online. Was given the time of 5 pm to make it to my hotel. However, the driver was late picking me up and when he arrived he told me he had one more person to pick up. Forty minutes passed and I asked the driver how much longer did I have to wait. I had a scheduled meeting a 6 pm to attend. He told me it would only be a few minutes. I inquired again after seeing that it was nearing 5pm and we still had not moved from the parking area in the airport. At which time, he told me that he had to pick up two more people. I was outraged. I asked, "Do you think I will get to the hotel by at least 6 pm?" He shrugged, "I don't know...but in truth, I don't think so." I exited the van and caught a taxi. I called the office to ask for a refund and was told no. The guy hung up on me, when I asked about the discrepancy of the time of drop off that I was given when I booked them. He stated that pick up times between passengers are 30 minutes apart, which mean that I could be sitting in the van for who knows how many hours waiting on people for pick up. I canceled the return reservation I ordered and went with Uber. I wish I would have gone with Uber from the start. I may have avoided this hassle and the waste of $20 for no service. read more

Very poor service I had reserved 5 vans for a function. Only 4 showed up and they still charged me for 5 vans. Waited over 2 hrs on a Saturday night for their dispatcher until they answered. Called them 3 times additionally to resolve extra charge issues. Despite promises, they never got back to me!! read more

On August 18, GO shuttle driver ran a red light and TOTALED my car. (Police report and witness on scene confirm). Heard driver on cell phone reporting what he called a "fender bender" and he was already late for his first pick up. Turns out, the van was UNINSURED! I have been without a car for 22 days as their insurance company reports that there was a glitch and the van was uninsured at the time of the accident, and in fact, had been uninsured and carrying passengers since July 24th. WHAT KIND OF SHUTTLE SERVICE HAS A GLITCH IN ITS VEHICLE INSURANCE!?!?? Driver was unconcerned about my car or me as I sat on the curbside with the witness. Calls to the company have been unprofessional and unsatisfactory. Have asked them for correct contact information and my email has gone unanswered. DO NOT USE THIS VAN SERVICE. UNSAFE DRIVERS AND UNINSURED VANS! TERRIBLE! read more

very bad service.I will not use it again. I booked a airport drop off one week earlier. But on my leaving day, they called me saying that the driver will be late about 30 minutes which was OK to me. But I waited for the pick up time no car showed. I called them again, and was told the driver will be late for another ONE HOUR! They said they could cancel the reservation if I want. They even didn't say a word sorry. The choice was either I am late for the flight or they DO ME A FAVOR to cancel the reservation. So i have to take the taxi to the airport. A very bad experience. The price of taxi is only $10 more than the shuttle price. So would you pick their shuttle? read more

After waiting outside in the cold for the shuttle for about half an hour, I called to find its location. I was told that it was "somewhere in the terminal." It showed up 20 minutes later. After having waited for 50 minutes for my shuttle, it took an hour and a half to get to my destination about 15 miles away, and I was the first stop. In the 50 minutes I waited outside for the shuttle, I saw several other shuttles leave and return for a second run. I would recommend booking one of those other shuttles. read more

No complaints. On time. Clean vans. Courteous drivers. Reasonably priced.

The service was horrible. The first time I called the customer service line, the guy told me that my van would be 20 minutes. 20 minutes passed, no van showed up. Called again to learn that no van would come to pick me up. They didn't even have the courtesy to tell me that no van would come to pick me up until I called. I paid and everything. How irresponsible was that? Called Uber and 7 mins later, I was on my way to the airport. The fare was even cheaper than what I paid for Go Shuttle. In conclusion, horrible service. Do NOT recommend!! read more

I booked a ride for pickup at 4. They randomly changed it to 4:30 without my approval. Then when I called at 4:40 they said 5 more minutes. At 5 I called a cab and ended up missing my flight. They didn't even offer me a refund. Never again. read more

I used this company on my trip to the airport about a month ago since SuperShuttle discontinued shared shuttle service in Boston. It was a last minute trip, so i'm assuming I had to call to book the shuttle for that reason. The lady on the phone was pretty rude, but the driver was very warm and friendly once the day of my trip arrived! Today, I tried booking online for a trip to the airport in a week, but it had me call again. I called and waited 20 minutes before someone could book my trip. The price of the shuttle was 12 dollars more than online and the trip time was way too early (not like the options they ha online). On top of that, the lady was INCREDIBLY rude in every way possible! I ended up not booking and will NEVER attempt to use this company ever again. For my upcoming trip, I will either be using Uber (which fare estimate says it will be much cheaper than GO) or MassPort ($5 Uber to get to Hynes and free to the airport with an MBTA pass). read more

I really hate to give out low stars but this shuttle company consistently failed to deliver, literally. Bought a two-way ticket online, that was easy. Pickup from the airport took over an hour, beyond the scheduled time, and took a phone call to dispatch. I gave them the benefit of the doubt and figured heading back to the airport would be fine. Unfortunately I finally had to get a cab after waiting 30 minutes past the scheduled time and reaching out to dispatch 2 times. read more

Its a horrible service. Do not use! You have to give a star to post this. Ordered a private van that they said would monitor our flight and be ready and waiting. We waited 15mins, called again then waited 45mins then jumped in a cab. This has happened twice! Again do not use them. read more

Waited 20 minutes for pickup. Customer service never answered phone. Waited on hold entire time. Awful service

Wish I could give no stars. Daughter had reservation at 1:30. Called to find out why no shuttle at 2:00. Was told my flight info was incorrect on reservation ( NOT true) then they could not track the flight ( i tacked it myself online for free, also not true) she was finally picked up at 2:25, but did not leave airport until 2:55, nearly 90 minutes after her scheduled pick up time. She arrived at Waltham (15 minute drive) at 3:50, 2 horus and 20 minutes after her scheduled pick up time! Website says they have 2 shuttle every hour at airport, this is a LIE. My daughter saw several others company shuttles 2 or three times and some of the drivers felt sorry for her that she had been left there so long. This is terrible service! I realize this is not a private one person van, but leaving the airport 1 hour 30 minutes after scheduled pick up time is pathetic. Never again. read more

I hesitated (at first) to try GoBostonShuttle.com because the reviews were mixed; however, I reserved round trip transportation on line with them for this past weekend. I went from Logan Airport to the Westin in Waltham and back. GoBostonShuttle was AMAZING!! Their price was the best. Their vehicles were clean. The drivers were safe and friendly. They were on time and they texted me with their contact information on the day of my trip. I will use them again and I have referred them to all friends! read more

Booked for a group of four, after two phone calls and 45 minutes wait, a van turned up with only two spaces available. Another phone call and a further ten minute wait and we were finally picked up. Got no apology then, and have written to the company to let them know my thoughts and got no reply. I'm sure some people get a good service from them, but we didn't. Don't risk it - you could be the next passenger to have a 55 minute wait! read more

absolutely the worst experience. I had to wait for 70 minutes at the airport for the shuttle to arrive. There were 14 people waiting and they did not have enough vans. why did they book our business if they were not able to deliver. use someone else! read more

If I could leave negative stars I would. I booked my shuttle weeks in advance for a 3:15 am pick up had a 5:30 flight out. At 3:25 I get a call (well I was on cell calling Go Boston) stating they do not know when or if they will make it to me for a pick up. Leaving me with their suggestion of Uber or call a taxi. I do not know of any taxis in my area open at that time. I have never Used Uber so that was out. Luckily I did find a cab and just barely made my flight. It is now 4 days later and I have yet to see my refund. I will NEVER use again read more

HORRENDOUS SERVICE! To say this company is unprofessional is an understatement. My friend and I had booked a shuttle to pick us up at South Station, Boston to Logan Airport. We had to make a flight to the UK and we had a tight time frame. We would have taken the train but we had too much luggage. The shuttle was due to collect us at 3pm but NEVER turned up! I made numerous phone calls to the company and was constantly put on hold. Twice I was reassured that the shuttle was on its way then eventually the manager was put on the phone who advised us to get a taxi as she couldn't make contact with our driver. We were waiting with our luggage for over 45 minutes before she informed us of this. At 3:45 we left South Station and lost precious minutes needed at the airport. (Also the company know of our flight details!) Had to post this review to warn all future travelers! read more

The worst service I have ever had with shuttles was with Go Boston Shuttle. My driver pick me up from the airport, but did not pick up the rest of the people that was with me because he had already picked up two passengers from another flight and there was no more room in the van. On my way back from the hotel to the airport he was almost 2 hours late and I almost miss my flight back home. I felt very uncomfortable because the driver seem not to know what he was doing. Never would use this service again. Bad experience. Did not like it. read more

I made a reservation on Boston Shuttle to get to Logan, because Super Shuttle (my usual go-to) canceled their services in Boston a few months ago. I made the reservation for 2am, got an email confirmation that said 2am, but they moved my reservation, without any notice, to 2:50am. I called their customer service but there was nothing they could do. Safe to say I'm never using this service again. read more

My shuttle from the airport to the hotel was on time, and no issues getting to the hotel. The return shuttle to the airport was very much the opposite. I was outside the hotel with plenty of time to spare. A shuttle pulls up about a half hour before my scheduled departure time dropping off passengers. The driver said that it was not my airport shuttle. Fifteen minutes after my scheduled shuttle had not arrived, I called GoBoston to be told that I should have gotten a call telling me that downtown shuttles had been cancelled. A $14 shuttle ride turned into a $28 taxi ride to make my flight. A supervisor told me a few days later that they were just short drivers. Either way, I didn't receive any calls so that I could make alternative arrangements instead of scrambling to get a taxi to the airport to make my flight. All I received were what I consider half-hearted apologies, and a $14 credit to my credit card, which by the way, about 10 days later still hasn't shown up on my credit card. read more

I travel. A Lot. I called GoBoston Shuttle at 4am asking for a pick up as I got into Boston early and had an important meeting first thing. Charlie answered the phone and was pleasant, engaging and helpful. I stepped off of the plane and into the shuttle - no waiting. Dave was my Driver and he was fantastic--equally engaging and informative. He gave me a cute tour of Boston (I am originally from Boston so it was fun for me to be the tourist for a change--and yes, he took me the RIGHT way) and when dropping me off at the hotel, showed me where to meet the shuttle when I needed to return (different entrance to my particular hotel). My return trip was equally impressive - I lucked out again and Dave was my driver (sorry, Charlie! Maybe next time!!) and was there at the hotel (4am) and got me to the airport early enough for me to catch an earlier flight. They were professional, friendly, nice, fun, and in short, I will absolutely call on GoBoston Shuttle the next time I am in town. I chose the GoBoston shuttle because I did not want to schlump my overnight bag through the T to my hotel and arrive at my meeting exhausted. This was a great deal for $17. read more

We used this service for our trip to Boston this past week. I rec'd a text confirming the arrival pick-up the day before and I responded. Svce was excellent upon arrival. I had received another text with a link to click on when we were at the airport and ready to be picked up That driver must have then be alerted, because he called me almost immediately to tell me he was there and where to find him. However, I did NOT receive a text for departure confirmation (which was a different number) for our trip this morning to the airport at 3:30 am. Because of this, we got a little worried and I tried multiple times to call them last night. I just kept getting transferred BACK to the beginning of the automated options by their phone system. Anyway, 3:30 this morning and the driver was not there. So again, I tried to call their office, only to keep getting sent back to the beginning of the automated menu options. So we hailed a cab at 3:35. I get a call from the driver @ 3:38 telling me he was in front of the hotel. I told him he was supposed to be there @ 3:30, and that we caught a cab He says "well, we still charge you." Very UNPROFESSIONAL! So when I call to complain and get a refund, a dispatcher puts me on hold to talk to a manager. The dispatcher, NOT the manager (a Mr. Landry) tells me basically that we jumped the gun and should have waited at least ten minutes because it was a shared van. I understand that, but no confirmation text or any communication at all made us believe they dropped the ball, which they did! Anybody else in this situation would have assumed the same thing and taken the same action. The dispatcher also told me they were having problems with their new phone system, and that's why I wasn't able to reach a human being the night before AND this morning. That's not my issue, nor "my" problem! HUGE MISS on the customer service side on all levels!!! I don't expect to get our $57 back, which by the way was TWICE as much as our cab ride! Now we know, and now YOU know!!! I only wish we would have checked this service out first on here before we paid DOUBLE for half the service! read more

I probably will not use this service again. For my arrival to Boston, I called after I landed not expecting a lot since I called at the last minute. No problem! They had someone there within 20 minutes. The driver was very nice and pointed out a few sights on our way to the financial district. Totally worth the price. On the other hand getting back to Logan was horrible. I called a few hours before my flight and made the arrangements. The girl on the phone was great - took all my details and payment and was really nice. I got a voicemail about 30 minutes before my pick up time that the driver would be 10-15 minutes late. I was still pretty comfortable because I'd left plenty of time so that was no big deal. The driver finally shows up and doesn't even acknowledge the fact that he's late. Would have been nice to hear that but not everyone has great manners or customer service skills so I let that go as well. Now for the ride...the entire trip to Logan I and the other passenger had to listen to the driver arguing with several people on his phone about a personal matter. He was talking loud, going back and forth between English and Spanish and cursing repeatedly. His phone cut off several times so he was driving distracted as he was looking at this phone and then trying to call people back to continue his conversation. He did manage to focus on the customers in the van long enough to find out which terminal we needed to be dropped off at but other than that, we were subjected to living through this personal call with him. Extremely unprofessional so I think the next time I need a ride from the airport, I'll try another service. read more

Was the shuttle with a specific deal for a recent conference in Boston. ,I wish I hadn't taken that recommendation. 1st I waited for 35 minutes before calling & was told that the van was at the next terminal & would be right there. We saw several vans drive passed our terminal & drive past before & after the call. Finally a van arrived 15 minutes after the call. We moved forward to the next terminal where there was another Go Boston van loading. We waited a long time. Heard the driver calling & discussing whether to wait in people coming on other flights. After a lengthy wait (&'having to endure the driver use profanities about a policeman that was trying to get the van to move) we proceeded back to the terminal where we had waited for over 45 minutes. Finally on the road ..... Got to hotel 1hour 45minutes later. Both ways the drivers were on cell phones z(NOT hands free) through much of the drive. read more

I set up an account and booked a round trip on line...followed up by phone. My flight arrived after midnight and showed up on the Go Boston shuttle company's list for the date of departure rather than the date of arrival. In all fairness, I did not catch the error, but no one called to ask where I was (remember this was prepaid!) or made any attempt to contact me when I did not show. So, at 1230 AM I'm standing at the airport awaiting a shittle that did not arrive and would not be coming...no more shuttles for the night. This was an honest error and rather than reimburse me for the missed ticket (I was scheduled for the return leg of the trip as well), they essentially said "too bad." Well, I agree. I plan to make many trips to Boston in the future and I will never go back to Go Boston and I cancelled my return trip. I'm very disappointed that they don't treat customers better than this. It was an honest mistake and MAY have been in part inspired by their software (asked when I was departing and may have assumed arrival was on same date...not sure though.) In any case, I'd rather pay a legitimate cab company more than give Go Boston my business. read more

We booked a prepaid round trip shuttle from the airport to the Hilton Financial at $29 each way for two people. The transport to the hotel was fine .It took an extremely long time because the driver wanted to drop off the other people first due to rush hour even though our hotel was much closer. The driver was an older gentleman and extremely knowledgeable about the city so we kind of got an overview tour making the situation less irritating. On the return, THE DRIVER FORGOT US. We called when he was 15 minutes late and found out he was at the airport. The excuse? New driver and they wanted to send another shuttle. We would have missed our plane. We spoke with the female manager who agreed that we could take a taxi and fax the receipt for a refund. We have not been credited for the charge on our credit card and we have not received reimbursement. We have not had our calls returned and when I threatened to post our experience on TripAdvisor and others, the female employee told me to go ahead. I would never trust this company. They are not credible and have zero customer service. If that weren't enough, I felt really stupid when I realized we paid $29 for a shuttle that cost $17.75 for a taxi that had no other stops to make. read more