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    Publix

    Publix

    4.3
    (8 reviews)
    2.2 mi

    The store was clean, and the staff were friendly. My only suggestion would be to have more customer…read moreservice staff working at the same time, as the wait can be a bit long during busy hours.

    Dearest Charlie Uz,…read more I am writing to formally express my concern regarding an experience I recently had at the Publix located at 1220 E Palm Drive, particularly regarding the conduct of Store Manager Elias Gonzalez and the level of customer service I received. At approximately 3:20pm, I went to the store to order two salads. There were two ladies ahead of me being assisted by a gentleman. I waited until I was called by a female employee whose ID badge was not visible, so unfortunately I was unable to get her name. I proceeded to the salad station because that was where I wanted to place my order. The employee stopped at the sub station, and I politely asked her to come over to the salad station because I was not ordering anything from the sub station. She continued asking me what type of meat I wanted. I explained that I understood her question, but that I was asking her to come to the salad station because I wanted a specific cut of meat rather than the pre-cut meat. When she did not come over, I asked to speak with a manager. Mr. Elias Gonzalez came out to speak with me. I explained what had happened, including my concern that the employee's ID badge was not visible. I did not feel that Mr. Gonzalez handled my concern in a professional or helpful manner. When I mentioned the employee's badge, he stated that she was wearing a sweater. I questioned whether Publix employees are required to have their identification badges visibly displayed. I was later informed that employees are expected to have their identification badges visible. Unfortunately not for Mr. Gonzalez. I then asked to speak with another manager, Kristina S, who had assisted me with a previous issue. Kristina recognized me immediately and asked where I had been because she had not seen me in months. I explained that I was still upset about a previous experience at this same location. On that prior occasion, I had gone to pay for my purchase and was told by the cashier that she was closing her register and that I needed to go to another cashier. While I understand that employees may need to close registers, I felt the way the situation was handled was discourteous and contributed to my overall dissatisfaction with this location. Ms. Kristina was present when this occurred, she did address the employee. I also previously had an issue with the bakery department at this same store when the bakery manager spelled "HAPPY BIRTHDAY" incorrectly on my cake. I had taken a picture of the cake, and Kristina S saw the picture and apologized to me. What concerns me most is the repeated pattern of customer-service issues I have experienced at this location. I have been a regular customer of this Publix, and it is literally across the street from my home. Despite that convenience, I have reached the point where I no longer feel comfortable shopping at this location. I believe the leadership of a store sets the standard for how customers are treated. As the Store Manager, I expected Mr. Gonzalez to listen to my concerns, address them professionally, and make an effort to resolve the situation. Instead, I left feeling dismissed and disappointed. I am asking Publix to please review this situation, including the conduct of Mr. Gonzalez and the customer service practices at this location. I would also appreciate clarification regarding Publix's expectations for employees displaying their identification badges while working. I have been a loyal customer, and it is disappointing that I now feel compelled to take my business elsewhere even though this store is so conveniently located to my home. Thank you for taking the time to review my complaint. I hope Publix will take my concerns seriously and use this situation as an opportunity to improve the customer experience at this location. Sincerely, Ms. Timmons

    Photos
    Outside Floridian style
    Outside Floridian style
    Famous deli subs
    Famous deli subs
    Front display

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    Front display
    Robert Is Here

    Robert Is Here

    4.3
    (1.5k reviews)
    3.3 mi
    $$

    If you're heading south toward the Everglades or anywhere near Everglades City, a stop at Robert Is…read moreHere is absolutely non-negotiable. This iconic fruit stand is a true South Florida institution. From the moment you pull in, it feels like stepping into a charming, old-school roadside market bursting with color and character. Crates overflow with vibrant tropical fruits, the air smells sweet and fresh, and the whole place has that nostalgic, family-run charm you just don't find everywhere anymore. The mamey milkshake is my go-to and hands down my favorite. It's unbelievably thick, creamy, and packed with rich tropical flavor. One sip and you'll understand why it's legendary. Beyond the milkshakes, they carry incredible local honey, homemade sauces, unique jams, fresh shallots, beautiful vegetables, and perfectly ripe fruits. The exotic fruit selection alone is worth the trip. you'll discover varieties you didn't even know existed. What makes it even more special is that Robert himself is often there, still working and interacting with customers. It adds such a personal touch. Everyone on staff is genuinely kind, welcoming, and happy to answer questions or offer recommendations. Don't skip the back area, there's a small petting zoo where you can buy feed and interact with the animals, which makes it a fun stop for families and kids. It's more than just a fruit stand . it's an experience. A must-visit South Florida classic.

    So I drove all the way here knowing I was in for an adventure. I wanted a farm stand or market…read more While they had a tiny bit of veggies, they had about 20% fruit and 75% mangoes. Disappointed. I decided I might as well get a shake since the line was long- I got the Mamey milkshake since I never had Mamey before. It is good. I really can't describe it- not sweet. Creamy. Yeah, kind of like sweet potato. We'll see how my tummy feels after the milk in the shake By the way- this is a large cup. I'm definitely not going to finish this!!! It's great for tourists ands kids. It was too hot for me to walk around and look at the animals- so go in the morning. That's it. I'm leaving. Apparently there's wine tasting 3 miles down the road!

    Photos
    Plants for sale
    Plants for sale
    Tried my first fresh passionfruit! They cut it open and gave me a spoon to eat it with.
    Tried my first fresh passionfruit! They cut it open and gave me a spoon to eat it with.
    Strawberry Milk Shake.. soooo fresh!

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    Strawberry Milk Shake.. soooo fresh!

    GNC - healthmarkets - Updated August 2026

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