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    ALDI - ALDI in Gastonia

    ALDI

    4.2(13 reviews)
    4.4 mi
    $$

    I have been shopping at this particular Aldi location for over six years, and I have always…read moreappreciated the clean environment and the wonderful staff. My experiences have consistently been positive until yesterday. While checking out, I encountered an employee who seemed noticeably unhappy. She did not greet me when I came through the line, and her demeanor felt dismissive. When I politely asked if I could use the restroom, she quickly responded that it was closed for the evening. I tried to lighten the moment by jokingly asking what employees do when it's closed, but she looked at me with clear frustration and replied, "We don't go to the bathroom after 8 PM. It's closed, okay?" She also exchanged what appeared to be an annoyed look with another staff member. I understand that everyone can have difficult days, and the store was near closing time. I even understand that the restroom is closed after a certain time. However, the interaction was surprisingly unpleasant and very unlike the level of service I'm used to at Aldi. I am not upset. I mainly wanted to share this experience in hopes that she can receive additional customer service support or training, especially since she interacts with guests regularly. Thank you for taking the time to read this. I appreciate Aldi's commitment to customer satisfaction and hope this feedback is helpful.

    I have been buying a larger share of my groceries from ALDI and I love it. Maybe they don't have…read moreeverything on my list because they don't have all the name brands but what they do have is absolute quality and it's a very low price. ALDI's steaks are great. Their eggs are great. The produce is terrific. The frozen is super. And the prices are as much as 50% what I spend at Publix or Harris Teeter for the same. I'll keep shopping ALDI because they're awesome. Tip 1: You need to bring a quarter for your cart deposit. Tip 2: You need to bring your own bags because their bags aren't free. Enjoy! [Review 13741 overall, 1062 of 2020, number 2518 in North Carolina.]

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