Contacted the company to install carpet on stairs and in several rooms. They did the install, but messed up the stairs. Twice. They were to "hollywood" the stairs, or wrap the carpet around the stairs. The first guys that came out didn't wrap the carpet, so when I called it to their attention before they left (which wasn't easy because they only spoke Spanish), one guy stapled the heck out of the carpet. When the second group came, they laughed at how bad the first job was and had a heck of a time pulling all the staples. The first installers also damaged my custom Amish cabinets, after I was very specific about being careful with the expensive woodwork. They also chipped a chunk of wood off a door frame. And left a dusty mess each time they came.
The padding has hard spots everywhere, and seams are very visible in multiple locations. The owner was supposed to come out a couple times to discuss the issues. The first time, I stuck around all evening and he was a no-show. The second time, I was explicit that he needed to arrive before 5pm because we had dinner plans. He arrived at 5:45p.
In accessing a closet recently, I injured myself on the tack strip. Apparently, when they did the hall, they pieced together several pieces of carpet, so there is a seam right along the tack strip, allowing the tacks to stick through.
I asked the company to come remove their carpet because I've had enough with the company and their shoddy work. I received a rather nasty email in response, full of untrue statements. I just wanted some new carpet in my home, and it has been a nightmare. I now have to pay another company to remove this junk and install different carpet. I would avoid this company. read more