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    Gloss & Plus

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Gloss & Plus

    Carpet binding

    Carpet installation

    Carpet removal

    10 More Services

    Carpet repair

    Carpet restoration

    Epoxy coating

    Floor installation

    Floor repair

    Floor restoration

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Regular home cleaning

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    2 years ago

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    Nestor C.

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    Empire Today

    Empire Today

    (196 reviews)

    This is tough to review because I had one expectation that was not met, empire sold me by claiming…read moretheir installers are Empire employee's trained and supervised by Empire to install a quality product which did happen at a higher cost than I had to pay if only the sales person was honest with that one point, our employees our product. Now, with that all said TOPFLOORINGCONTRACTOR did a great job installing my floor Iam very happy with their work. One more thing, I made 5 phone calls today to contact a responsible person and never got any return calls even though I was told by Empire that someone would be their if needed. Trust is earned not given. My low star rating is on empire not the installers, once again installers were great.

    I had new carpet installed going on two years ago now. I contacted Empire at least 6 months ago,…read more and ask them why the carpet would be "matting' so much. We are only two people in the house, and I am a very good housekeeper. I vacuum at least 1 or 2 times a week. No kids in the home. We do not eat upstairs, where the carpet is. They took months to do their review of the carpet. I would have to keep calling them for an update. Finally AFTER ALMOST 6 MONTHS, they said they are not at fault. This carpet cost me over $10,000 and lasted less than two years??? Horrible. Again, if I didn't take great care of my carpet, this would be different, but I did. I would never trust this company. This is a problem with the carpet not the user. This company has very poor communication and they will not help you should have an issue. Buyer BE WARE, ONCE ITS INSTALLED THEY WON'T HELP YOU.

    Elite Carpet Service Richard Rokowski

    Elite Carpet Service Richard Rokowski

    (11 reviews)

    Waterford Lakes, East Orlando

    Richard Rokowski / aka Elite Carpet Service is scam artist, liar and a thief. SIMPLY READ THE…read moreREVIEWS! DO NOT MAKE THE SAME MISTAKE MANY OTHER HAVE! I was unfortunately in a tight jam and urgently needed flooring done at one of my properties and prior to doing deeper research I hired Richard to instal carpet & flooring. He demanded full payment upfront and made every excuse & lie under the sun as to why he cannot perform the work (which included getting into a car accident and breaking only the microphone on his phone but still had the ability to text...later which he contradicted himself and said he only had a flat tire....and also saying he had a family member have an emergency and was in the hospital but that same night posted his ad on Craigslist). Richard Rokowski is a scam artist, DO NOT under any circumstances give this man a dollar!

    My boyfriend found this service thru Yelp and was hoping to receive good service per the posts he…read morefound. Unfortunately we did not. After initial meeting there was a lot of inconsistency from Richard. Many false promises,missed appointments and sub par expectations. Arriving late, being unprepared, is not a way to conduct business. The final work was beyond satisfactory,and we were happy. However it's hard to over see the hurdles and lack there of professionalism. Please note he has a F rating with the BBB. Please be cautious shoppers.

    Gloss & Plus - homecleaning - Updated May 2026

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