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Yuma, AZ

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10 years ago

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Crunch Fitness - Yuma

Crunch Fitness - Yuma

1.9(16 reviews)
3.2 mi

Facilities are clean, there are a couple of machines that are difficult to get a chance on, like…read morethe fly machine and leg curl and extension machines. At peak times it's a crowded circus, but normally it's ok. The billing has gotten a bit out of hand as they charge extra for perks that used to be included at half the cost not long ago. But overall, it's a good place to work out.

Zero stars if I could! I would like to share my experience with Crunch Fitness Crunch Fitness…read more I moved out of state at the beginning of August. I called the Crunch Fitness location in Yuma to inquire about canceling my membership over the phone. I was initially instructed to email a specific address (something like gm@[crunch email]) with a picture of my out-of-state driver's license. Since I had misplaced the original email, I called back and was given a different one: info@crunchyuma.com. ​On October 1st, I sent my cancellation email to the second address as instructed. In mid-November, I began receiving multiple calls, texts, and emails from Crunch Fitness' billing department, stating my account was past due for November. I immediately called the Yuma gym location. This time, I was told their official policy is to cancel only in person or by sending a letter via certified mail, a stark contradiction to the instructions I was given twice before. The gym representative apologized and told me to mail a printed screenshot of my original October email showing the date of my request. He assured me they would then "take care of the cancellation and the accumulated fees," since I was originally misguided. I sent the required documentation as instructed. ​The calls and accrued past-due balance began again in December. I finally managed to get a hold of the local manager, who informed me that my letter had just arrived via USPS. He then stated that they would not be processing the cancellation due to the past-due balance and that I needed to speak directly with the billing department. He even suggested I let the account go to collections and negotiate with the collections agency... ​I called the billing department, the lady said nothing was notated but could take my payment. Throughout my conversation with her I had to request to speak with a supervisor 4 times...I finally got transferred over to a supervisor. He suddenly located my cancellation letter on file. The manager, however, still insisted I needed to pay the past-due balance and pay for the following month before they would process the cancellation. He refused to honor the local gym's promise, stating they were not part of that conversation and nothing was notated in my file. ​I STRONGLY discourage anyone from signing up with this gym. They do not honor the instructions given by their own staff, demonstrate a severe lack of communication between the local gym and the corporate side, and apparently fail to train their representatives properly yet expect customers to know their policy verbatim.

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Crunch Fitness - Yuma
Crunch Fitness - Yuma
Crunch Fitness - Yuma

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Glory Fitness - intervaltraininggyms - Updated November 2026

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