Guillermo is a rockstar. He helped me immensely with my battery issue. Not only did he install the…read morebattery for me, he gave me excellent advice. One of the best experiences I've had at any auto parts store.

Was very helpful even when returning a part recently that I have for a couple of months. Very great…read morecustomer service, would definitely recommend coming here. I saw the previous comments, and most definitely had to reply because they helped me a major amount.

This dealership has undergone an amazing change since the purchase by Horne Auto Group. The staff…read moreand crew will go above and beyond to help their customers. We needed this in this small town. Thank you Horne for making our CDJR somewhere we can go again!!!

I had my oil change here on my parents 2014 3500 Ram Dually truck and asked them to check the tire…read morepressure sensors as one of them was not reading while they were at it. The service person I spoke to said it wasn't a problem and the truck will be ready within a couple hours. So far so good. He even took my number down so he could call me if they needed anything or if the services were completed early. 3 hours had passed (passed the time of estimated completion quoted by the service person) and didn't hear anything back from the dealer so I decided to call. When I called in the service person on the phone said the truck is ready for pick up. Upon pick up I asked about what they found out about the tire pressure sensor and the service person said yes one of them needs to be replaced. . .duh I could have guessed that! A call from them would have been nice to check with me to see if I wanted them to replace it while it was in for services but no that did not happen. The worst part of my service experience at this Dodge dealer is that when I got out to the truck, whoever worked on the truck left some nice fat muddy boot prints for us in the truck that was just detailed!‍. They must have just run out of those nice little courtesy floor mats people usually use‍ At that point I was so irritated I did not even go back in to the service department to let them know. Usually one would expect decent service at the major car dealers but I guess I expected far too much. I definitely do not recommend this place!

I had the very best customer service ever here today. The man behind the counter went out of his…read moreway to help me. I needed a nut for the tie rod of our truck, along with the cotter pin. It was a very urgent need. He pulled a whole tie rod assembly for our truck down off the shelf to ensure he found the right nut and cotter pin. When he couldn't find the right one in the store, he gave me the one off the tie rod assembly and told me that he could replace the one for the tie rod assembly that he has to sell within a day. I was so grateful. I asked him how much I owed him and he said nothing. He said to just come back when I needed something for the truck. I will most definitely be back. Customer service is not dead. It just lives in Safford!

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Place sucks ass, appointment times are always off , they take forever , just don't do itread more

If I could give this a negative review I would. They ask you to schedule an appointment online, so…read moreyou do and you drive 25 minutes to get there only to be in a long line of cars and the technicians ignore you and won't even talk to you. Is this some sort of scam? I am so mad at Walmart for this service that I vow to spend less money there. More online shopping instead. No one should be treated like they are scum and that is exactly how the technician treated me, like I was annoying them by even showing up. I'll never go here again.

Did a great job.while rotating the tires they saw one front break was about gone. They then saw the…read morepin on the break caliper was broken. If they didn't catch it. There would have been catastrophic problems. They replaced the brakes and pins. They did it quickly and the cost was reasonable. Great job. I will be back

Left Phoenix on a road trip to Arkansas and the truck started throwing a check engine light and…read moremisfire, limped into Thatcher, Horne Freedom Ford got me in within a half an hour and fixed the problem in an hour and 15 minutes. Special thanks to Tim Roper and Matt Artman for expediting this so we could be on our way. Their service bays were completely booked up and they somehow managed to get this done. These two guys are exceptional employees and I hope they are well rewarded! Steve and Sharon Grimes.

My parents had Kim's do the window tinting on my very first vehicle, they did an excellent job and…read morethe staff was very friendly. The wait time was very quick. This was a few years ago but I doubt the services would be any different.

Look at the bad reviews on here and on google, they're all right. This place is bad, poor attitude…read moreand bad tint jobs. I'd never let them come close to touching the wiring in my vehicle, judging by their incompetence.They aren't the only tint shops in town, so shop around. Found another place that did my windows for cheaper and without all the attitude. Do yourself a favor and avoid this place!