I'm reading reviews and most of the issues are because of Susan. That's why I left. Zach is great…read more Susan is rude and condescending. She's Zach's mother in law, so nothing will change. They would email me, text and call everyday to remind me of my appt. I asked them to just leave me one message. Susan, in her usual condescending tone, said I've put a note on your file to not contact you, I said one contact is fine not 15. She said "if you can remember" Fast forward. Was outta town. She called to ask if I was coming in. I said no, didn't know I had an appointment. No one ever called that one time. Susan was trying to make a point. That was my last interaction. I've found a new dentist. I told them it was so nice to deal with nice people.

Dr. Johnston and his staff are excellent! He was confident in his assessment that he could correct…read moremy dead front tooth with a veneer, after 2 previous dentists said it would be a waste of money and would not fix the discoloration. I was a bit nervous, but decided to give it a go and am so glad I did! My tooth turned out fantastic, my husband often cannot even tell which tooth was corrected. His hygienists are great as well, very gentle with cleanings and also personable. Highly recommend this practice.

I wish I could give my experience at this dental office 10 stars! I have been to many dentist…read moreafter living in a lot of different cities and NEVER have I had a better office visit than I did with this group! From the time I walked in as a new patient I knew I was in a special place. Everyone was friendly, professional and the MOST thorough exam in my life. The time Dr Gruen spent with and and explained everything thing during the check up made me feel so comfortable. Lauren cleaned my teeth and it was awesome. I will actually be looking forward to going back in 6 months. I would recommend this entire group to anyone looking for an awesome dental group!

My son went to GT Dental for about 3 years and left in late 2023. He switched to a new Dentist in…read more2024, who found a gigantic cavity in his molar. He had to have a root canal, and a cap put on his tooth because Germantown Dental never caught his cavity when it was small. He almost lost his tooth, and we had to pay several hundred dollars to have it fixed. It is upsetting that Germantown Dental missed this diagnosis. I would never, ever trust their Dentists again.

I absolutely love the professionals at this dentist office! From the receptionists and billing…read morepersonnel to the dental hygienists and the doctor, everyone here genuinely cares about providing the highest quality care in the most comfortable environment possible. After years of unpleasant experiences at dentist offices, I dreaded (even avoided) going to the dentist until now. The experts at Evergreen Family Dentistry are understanding and thorough and have their patients best interests top of mind. I am so happy to have found a doctor whom I trust, and I look forward to quality care and improved dental health for years to come!

I was very pleased with the level of communication and concern for my well-being, and I also…read moreappreciated the practice being run by one dentist, which gave me a very personal and intimate feel as opposed to a larger impersonal office.

I have been a patient of Dr. Clayton's for years and cannot say enough great things about him and…read morehis staff. They are kind, gentle and provide excellent dental care. Highly recommend him to anyone needing a dentist. You will not be disappointed and your fear of the dentist will subside with him ! If you need the best teeth cleaning in town schedule an appointment with Nan :) Leslie E.

Lance Ashlock is the best dentist in Memphis - period! Caring, patient, friendly and ensures that…read moreno matter what treatment you need for dental care that it is done perfectly! Reasonable price as well.

Best place to need dentist work! Can't say enough stuff…read moreabout these awesome people!!!!

I always feel at ease during my visits. The attention, quality of service and care is exceptional…read more I haven't experienced any pain after the visit. The information about my dental care and steps to stay on top of my personal care is clear and very helpful. Also their follow ups helps me stay focused.

They verified my insurance has 100% Coverage but then never actually billed my insurance. Instead…read morethey just sent me a bill directly. Nearly $500 for a cleaning on a teenager. Called the office a dozen times - never got an answer.

Everyone dreads going to the dentist! But my experience and receiving proper dental care was taken…read moreseriously.. Airline Road Dental Care is one of the greatest. The staff is amazing the office is unique. My consultation was great with Dr. Washington. My cleaning was done by gentle hands Taniya. Your smile everything!

Dr. Jason is my dentist and he is an exceptional dentist…read more His professionalism combined with his skill of dentistry and caring make every encounter positive (even a root canal!) Additionally, He helped my grandson out today with a complicated problem. Dr. Jason's diagnostic quickness and ease with my grandson was impressive! The plan of care was comprehensive, while the presentation was calming. My last dentist was also exceptional. When he retired to go on to be a professor at UT dental; I thought I would never have a dentist with the same level of dental acumen. Dr. Jason possesses at least the same level of dental excellence/skills/care. Dr. Jason has exceeded all my expectations. I cannot covey how thankful, I am for his contributions to the wellbeing of myself and my family. I wish I could give him 10 stars! Thank you, Dr. Jason Glick! You are a one in a million.

I am giving detail, because billing confrontations seem to be a common theme on the negative…read morereviews. Billing staff is confrontational and rude. I questioned an estimate that didn't align with my insurance benefits and they kept explaining to me why they were correct rather than having a conversation. After I requested it, they reluctantly agreed to a preauth. They were about $60 off and I was about $2 off from what the preauth came back as. They never contacted me with the information had to get it from Aetna. This didn't surprise me, as they made a whole production and were wrong. I sent a letter to the dentist asking if he wanted me to come back or not, because I did not want trouble at the office. What I received back was a noncommittal letter back that billing is hard and some other nonsense that didn't address the question. At this point I had no intention of going back. On august 8, I received the letter I had expected, terminating the relationship. They are required by law to send this, so it was totally fine. I actually already went to a different dentist. However it is worth sharing that the letter said, there were a couple of instances where I complained about my coverage and have complained about their fee. To be clear, I had only been once before, for a cleaning, which was mostly covered, outside of a few dollars. Also, I didn't think their fees were unreasonable, they were pretty normal for an out of network dentist. Finally, I don't know why on earth I would "complain about my coverage" to a provider? The provider has nothing to do with that. This simply didn't happen. Bottom line, they are angry about a negative review without wanting to take ownership of how and why it happened. The main thing for me, (and this is more for the business, because I know they read these,) is my review are the facts of my experience. If I am being untruthful, you have recourse, but I'm not, and we both know that. It is disappointing to have you try and pass accountability. I do have a couple of suggestions. If you are concerned with the quality of the reviews you receive, use them as an opportunity to improve. Alternatively, if it bothers you that much to have a customer describe their experience, turn off reviews. I would have been happy to remove it if someone would have called to have a discussion, but that isn't how you chose to handle it. Hope this review helps anyone who reads.

My experience here was great. I'm only in Memphis for the summer, but I was feeling a bit of…read moresensitivity in one of my teeth and I didn't know if I wanted to wait two months to see my regular dentist back home, so I decided to just play it safe and call in for an appointment. I'm always a little bit nervous about being a new patient at any kind of office, but I have to say the entire process from calling into the office to the actual appointment, was completely painless. All the staff are wonderful, welcoming, and helpful and Dr. Page was really great about helping to address my concerns. You can tell that they really care about their patients here and if I were here longer in Memphis this would definitely be my dentist. Highly recommend!

Friendly & efficient staff from the receptionists to dental hygienists. There was new equipment to…read moreperform required procedures and it was all explained clearly every step of the way. I will definitely be a return customer!