Decent dentist office.tThe check-up was quick and the doctor was nice enough, but the waiting room…read morewas tiny and I felt a bit rushed during the cleaning. It's fine for a basic cleaning if you live nearby, but nothing crazy special

Excellent care and especially the hygienist! Thanks Sydney for a great cleaning. Dr Rump is…read morefantastic .

My experience here was great. I'm only in Memphis for the summer, but I was feeling a bit of…read moresensitivity in one of my teeth and I didn't know if I wanted to wait two months to see my regular dentist back home, so I decided to just play it safe and call in for an appointment. I'm always a little bit nervous about being a new patient at any kind of office, but I have to say the entire process from calling into the office to the actual appointment, was completely painless. All the staff are wonderful, welcoming, and helpful and Dr. Page was really great about helping to address my concerns. You can tell that they really care about their patients here and if I were here longer in Memphis this would definitely be my dentist. Highly recommend!

Friendly & efficient staff from the receptionists to dental hygienists. There was new equipment to…read moreperform required procedures and it was all explained clearly every step of the way. I will definitely be a return customer!

When it comes right down to it, you don't really spend as much time with the dentist as you do with…read morethe hygienist. The strength of Dr. Edwards practice is his friendly, comforting, and highly skilled staff. Dr. Edwards is a great dentist. He has an east Memphis location, but his Midtown office is right in my neighborhood. I have found that most folks remain loyal to their dentists if they have a good experience. I have had nothing but good experiences with Dr. Edwards, and I highly recommend him if you are looking for a dentist.

Dr. Edwards is amazing at what he does and on top of that he is so nice and down to Earth. I will…read morego to him as long as he is in the business. He has the best staff and a very comfortable and stylish office. All the stars!

If you live near Cordova, this should be your dentist of choice. Professional and well trained…read morepeople.

The entire office is like family! They are the sweetest, kindest staff ever. I've called in for…read moreemergency and was worked right in, everytime. Dr. Ijams called me over the weekend when I had my wisdom teeth pulled and once when the office was not open for my follow-up appointment due to their error and the hygienest came to MY office and removed my stitches! I've been hooked every since. The front office staff is just top notch when it comes to speaking to you regarding a balance and working with you for out of pockect services.

Two weeks ago, I went in for a root canal with Dr. Phan and two weeks later I'm suffering still. No…read moreplan of care was done or advised as I left the dentist. I asked several times should I expect any pain. The following week, I called about the sharp pains from the root canal that traveled to my ear. I went back in and she asked to pull the tooth. I declined based on no plan of action taken. I can't sleep still after two weeks with severe pain all through the day. It has affected everyday life since the procedure. Can't lay back or down on a pillow. Let me advise of the pain again shooting towards my ear and not being able to touch my face as it still hurts.This has been the worst experience with Crosstown Dental. Disappointed and advising to find another dentist for these kinds of procedures.

As usual, AMAZING EXPERIENCE all across the board! This place is the Apple Store of dental visits!…read moreEvery visit is so efficient! State of the art equipment, never have to sit around and wait.... there's no dreading a dental visit when your a patient at crosstown dental! Top dentist, hygienists, assistants, etc. it's truly smooth from start to finish. From booking the appointment, to chair side, cleanings, etc. Everyone is always so kind and I just love that you don't have to wait around! It truly is a breezy dental experience, even if your one of those who dread and hate the dentist! Dr. Bird is awesome and so are all the girls!

My tooth filling fell out and I needed to have it refilled ASAP…read more Not only was this dentistry able to see me that morning, but they were more affordable than the dentistry that performed the procedure the first time. The staff is great and the place is wonderful.

This was my first visit to this business, and it was quiet. The receptionist was professional and…read morenice. The physician was very professional. He listened to the concerns that I had to address. I was pleased with observation that the psychologist discovered just being an active listener. My overall experience was eye-opening and knowledgeable.

Dr. Jason is my dentist and he is an exceptional dentist…read more His professionalism combined with his skill of dentistry and caring make every encounter positive (even a root canal!) Additionally, He helped my grandson out today with a complicated problem. Dr. Jason's diagnostic quickness and ease with my grandson was impressive! The plan of care was comprehensive, while the presentation was calming. My last dentist was also exceptional. When he retired to go on to be a professor at UT dental; I thought I would never have a dentist with the same level of dental acumen. Dr. Jason possesses at least the same level of dental excellence/skills/care. Dr. Jason has exceeded all my expectations. I cannot covey how thankful, I am for his contributions to the wellbeing of myself and my family. I wish I could give him 10 stars! Thank you, Dr. Jason Glick! You are a one in a million.

I am giving detail, because billing confrontations seem to be a common theme on the negative…read morereviews. Billing staff is confrontational and rude. I questioned an estimate that didn't align with my insurance benefits and they kept explaining to me why they were correct rather than having a conversation. After I requested it, they reluctantly agreed to a preauth. They were about $60 off and I was about $2 off from what the preauth came back as. They never contacted me with the information had to get it from Aetna. This didn't surprise me, as they made a whole production and were wrong. I sent a letter to the dentist asking if he wanted me to come back or not, because I did not want trouble at the office. What I received back was a noncommittal letter back that billing is hard and some other nonsense that didn't address the question. At this point I had no intention of going back. On august 8, I received the letter I had expected, terminating the relationship. They are required by law to send this, so it was totally fine. I actually already went to a different dentist. However it is worth sharing that the letter said, there were a couple of instances where I complained about my coverage and have complained about their fee. To be clear, I had only been once before, for a cleaning, which was mostly covered, outside of a few dollars. Also, I didn't think their fees were unreasonable, they were pretty normal for an out of network dentist. Finally, I don't know why on earth I would "complain about my coverage" to a provider? The provider has nothing to do with that. This simply didn't happen. Bottom line, they are angry about a negative review without wanting to take ownership of how and why it happened. The main thing for me, (and this is more for the business, because I know they read these,) is my review are the facts of my experience. If I am being untruthful, you have recourse, but I'm not, and we both know that. It is disappointing to have you try and pass accountability. I do have a couple of suggestions. If you are concerned with the quality of the reviews you receive, use them as an opportunity to improve. Alternatively, if it bothers you that much to have a customer describe their experience, turn off reviews. I would have been happy to remove it if someone would have called to have a discussion, but that isn't how you chose to handle it. Hope this review helps anyone who reads.

Dr. Castle and his staff are superb!…read more I've rarely had to wait more than 5 minutes to be seen. Love that! The office environment (in an older midtown home) near Overton Square is warm, cozy and inviting. Looks nothing like a typical dentist office [check out my pics]. I have been extremely pleased with all of the work I've had done (trust me it has been a lot). Highly recommended!

Dr. Castle and his office team did not want me to get a second opinion! They stopped accepting /…read morereturning my calls for appointments, etc. especially after I had been with them for 5 years. They encouraged me to get a second opinion. And they left me hanging!

I only had a consultation today with Dr. Garrett and as usual she was very thorough with her…read moreexplanation. She always has a smile on her face. Crystal is wonderful & very friendly. Janae (sp) explained everything that she was going to do before she did it. Everyone there is extremely nice. I highly recommend Dr. Garrett & her staff!

Dr. Garrett and her staff are always super polite and professional. I always feel very well cared…read morefor. All questions are answered in depth, with much care and kindness.

Dr Stacy Arbor has been my dentist for many years She and her staff do an excellent job first in…read morethe front office then in the treatment area. The front office greets patients as they come in , gets them in to see the Doctor efficiently and takes care of billing and appointments at the end of the visit. In the treatment room i am cared for professionally and given all the information i need for any follow up care. Care is taken so that any treatment or procedure is done as painlessly as possible. That's they way I think everyone should be treated Try them I think you will like them DeWittress Taylor

My husband and I had back-to-back routine appointments for a cleaning (new patients as we were new…read morein town) and the hygienist didn't see us first as is standard at every other dentists office I've been to - first red flag. The dentist tells us both we need fillings redone and uses a camera to show us the spots on our teeth as "proof". I don't know know what I'm looking at, so of course I'm going to trust the expert. Well, we decide it's odd that our last routine visit within the same year didn't mention any areas to watch so we get a second opinion. Absolutely nothing wrong with our teeth, no fillings need redone. If we did what the dentist suggested we would be out hundreds of dollars each and for no real reason but money-hungry "medical professionals." I never write bad reviews, but I have to warn others because I picked this place based on the previous high reviews. Scary! Also they billed my insurance for X-rays which I didn't get. Maybe that was an error, but honestly what percentage of people check their claims for accuracy and how many "errors" don't get caught?