**Honest Review -- 4 Years as a Resident**…read more
**Buildings:** Building 3 is the best choice -- it has central air and an attached garage, and residents there tend to be more civil. I spent my first two years in Building 1 with a balcony unit, and the sliding doors leaked air constantly, driving up cooling costs in summer and heating costs in winter. Air quality was poor and I dealt with ongoing skin issues while living there.
**Amenities:** The dog park is poorly maintained and not worth using. The pool is decent but only open 2-2.5 months a year, and staff can be strict about checking pool passes even for verified residents. The gym is mediocre (4-5/10) -- promised upgrades never materialized in four years. Building 3 has nice green space, good for dogs, including a well-kept garden. Otherwise, the grounds have a litter problem and issues with reckless driving. There's a restaurant in Building 1 that's rarely open and seems to get little use. A dog groomer on-site is overpriced (around $200 vs. $100 off-site). The café in Building 1 is solid -- probably the best amenity after the pool. Building 3's package system (stored behind the front desk) feels more secure than Building 1's locker setup, where theft has been an issue for some residents.
**Maintenance:** Generally good and hardworking, though they sometimes mark jobs "complete" when they aren't. There's poor communication between maintenance and the leasing office, which seems tied to broader leasing office dysfunction.
**Units:** I lived in a 12th-floor one-bedroom with a balcony for 3 years -- dealt with mice and air leakage the whole time. Moving to Building 3 (no balcony) for my last year brought lower electric bills and better rent value, though rent increases yearly regardless. Inspect every flaw at move-in and document it -- that's your best leverage. My mouse problem went unresolved for two months until I brought a live one to the leasing office; only then did they patch the entry holes they already knew about. If you don't get mice yourself, you'll likely hear them in the walls -- a function of other residents' poor trash habits. Utility overcharging is a real and common complaint: expect at least $50 for sewer, $10-20 for trash, $50 for water, plus electric -- which can spike to $200-400/month in peak summer and winter if your unit has air leaks. This was a widespread experience among residents, not just mine.
**People:** A wide mix -- some genuinely kind long-term and older residents, alongside a rough element. One neighbor let their dog defecate on their balcony repeatedly, creating a disgusting pest situation. Some residents and their dogs are notably aggressive, and there have been shootings on the property.
**Safety:** The gate is largely symbolic -- access is easy for non-residents. Security is minimal; there are no reliable cameras, and you're mostly on your own. My car's sunroof was smashed while parked there, and the leasing office's response was a $25 garage credit against a $2,500 repair bill. Break-ins are common and well known among residents. A garage is strongly recommended if you're in Building 3; Building 1's garage is easily accessed by outsiders, and Building 2 isn't worth living in at all. Younger residents frequently violate rules with no real enforcement -- e-bikes in hallways, smoking in stairwells, BB guns, reckless outdoor riding -- met only with occasional, ineffective email reminders.
**Leasing Office:** This is the weakest part of the experience. One staff member (Maurice) stood out as genuinely helpful. Front desk staff often seem indifferent and under-informed, unable to answer basic questions and needing to escalate everything to management -- who rarely respond. Management tends to charge for anything possible, and getting a fair resolution generally requires being assertive and persistent. Move-out charges are aggressive: turning in keys even one day before your official lease end triggers a charge, and the weekday-only maintenance walkthrough option can trap you into an "early" turn-in fee if your lease ends on a weekend. There was also an attempt by a newly partnered company to charge me a pet fee despite three prior years of documented exemption -- this was eventually honored, but only after pushback, with a warning that the exemption wouldn't carry into the following year.
**Bottom line:** The location is convenient, especially for students, but you pay a premium that isn't matched by the quality of management or upkeep. The property has real potential but is undermined by a poorly run leasing office, inconsistent enforcement, maintenance grounds issues, and a subset of difficult residents. Reviews from people who only toured the property, without living there, don't reflect the actual day-to-day experience.
