Price was fair for the work and the job never exceeded the quote, very accommodating…read more The kind of service every shop should provide Phil is upfront and honest with any concerns and asks before fixing what is not already part of the job quoted 10/10 service would definitely go back for anything I can't handle myself

Si je pouvais mettre "0" étoiles je le ferais, je pourrais faire un film avec ce qu'il s'est passé…read moreà ce garage. Aucun professionnalisme, n'est pas coopératif, se crois au dessus de ses affaires et en plus il est vulgaire avec ses clients. De plus il m'a menacé me charger son temps pour lui parler au téléphone bref pire expérience de ma vie. GARAGE À ÉVITÉ À TOUT PRIX.

Kelly saved the day for us when a local moving company we'd hired backed out of the job with only…read moretwo days before we had to move. We were beside ourselves trying to find help at the last minute. Kelly was able to come at the last minute; he was always courteous, prompt, and hard-working, and flexible. I am hiring Kelly for another job, too. Excellent work for a reasonable price.

I went to Ford for out of province inspection and was devastated on how much it would cost to get…read moremy car insured in BC. But ALL the staff from service to sales went over and beyond to get me a new 2021 Ford Escape. You all don't know how much this means to me. I will be forever grateful. Thank you all.

Nelson Ford…read more Previously I was sympathetic to calling car dealerships stealerships. I have been disappointed by one dealership after another. Now however there is exactly one that I like. Nelson Ford had exactly the vehicle I needed; the price was very reasonable; answers to questions were gotten promptly; negotiations went as they should; minor details were cleared up quickly and without any trouble; and they even delivered my vehicle. I've never made a smoother vehicle purchase. Mark and Jerry are both respectful, effective, direct, unpretentious communicators and I really appreciate their getting the job done well. I love Nelson, my new vehicle is just right for me, and I'm so thankful to Nelson Ford. I'm a harsh judge but in this case I have to give five out of five.

Thank you to the guys at Kal Tire today! You guys were awesome! We had a flat tire and they said…read morethey could fix it for us in the hour. They also took our spare off and put on our fixed tire. If you are in the Castlegar area, this is the place to stop! Thank you again for your speedy professional service! Much appreciated!

This shop is top notch! I've had my retro 1978 VW bus serviced by them multiple times and have…read morealways been very satisfied by the quality of their service and the final price at the end of the day. They clearly have a very skilled team of mechanics working at this shop who are dedicated to helping their clients the best they can. My last service was time-sensitive as I was set to head out on a road trip within the next few days, and this shop got all the work done in time and at a very reasonable price. If you're in Nelson BC and in a bind, I highly recommend calling these guys. 5/5 stars! - Liam

We were on a road trip heading to Ontario when we got a flat tire on a Saturday night. We had…read morepurchased 2 new tires but needed them to be put onto the rims and balanced. In-Gear Mechanical was able to fit us in on a Sunday so we could continue our road trip. They are professional and would highly recommend them

Wonderful experience at In-gear. Everything was explained in plain English and prices were…read morereasonable. Open seven days a week was very convenient

Do you want it done cheap, or do you want it done right?…read more As a fleet manager with over 20 years in the automotive industry, I've seen how most shops operate. Too often it's the cheapest parts, every bolt rattled with an impact gun, and training thrown out the window in the name of tighter profit margins. It's frustrating, and sadly, it's become the norm in many repair facilities. Downtown Auto is the outlier. They pride themselves on quality, and it shows -- from their thorough inspections and clear reporting to the way they approach diagnostics. They don't just throw parts at a problem. Every issue is addressed with a methodical, traceable diagnostic process. When repairs are needed, procedures and specifications are followed to the book. Nothing is overlooked. What also stands out is their commitment to training. In the Kootenays, we don't have the luxury of a large, seasoned trades culture. At Downtown Auto, they take the time to mentor new technicians, ensuring their work meets high standards. That investment pays off for customers like me. As a fleet manager, this has been a game-changer. While other shops end up fixing the same problems repeatedly, Downtown Auto fixes it once -- and fixes it right. It makes my job easier knowing the vehicles I send to them come back reliable and road-ready. So sure, you can save a little by going somewhere else for cheaper parts and speed-driven repairs -- and end up with a work order that's as hard to understand as your teenager's text messages. Or, you can go to Downtown Auto and know it's done right the first time.

Avoid at all costs. My girlfriend had to get a provincial inspection done and they basically wanted…read moreto charge an hour of labour for each tiny problem. 90 bucks to replace a lightbulb, 130 bucks for a cabin air filter, 90 bucks for a bolt. These jobs all take about 90 seconds. Professional scammers taking advantage of the inspection process.

Babes is the best! Honest, reliable, & genuinely good people. They've always treated me fairly,…read morenever tried to sell me things I didn't need. I've finally found my forever Kootenay mechanics!

I brought a diesel in after it failed to restart after it was park overnight on the highway. Their…read moretech checked and couldn't get it going and all they can tell me was it is major engine failure. And will not be able to work on it until next week which is 3 days later. I drove out to check it out myself and held the starter for about 10sec the engine started and drove it home. I was nice enough to leave my number for them to call me so I can pay for what they have done. They charged me $204 plus $28 for diesel. I think that is excessive. Avoid this shop at all cost because they will take advantage of the situation.