Called up on a Saturday morning and brought my rental car in for tire fix. Turned out the tire had separated, and they called Hertz to get approval to replace the tire, which they received. After further inspection, in the tire rotation process, they determined that a 2nd tire on the same side was about to blow also. Luckily for me they had two tires of this unusual size in stock, and went ahead and replaced the 2nd tire without even calling Hertz for approval---they said it was a safety issue. Yes, I know, as I saw both problems.
Terry & Chris were terrific. Their techs provided super fast and quality service. Very honest and trusting (not to feel like they had to call Hertz a 2nd time) service people. read more