This company I would avoid at all costs, unless you don't mind poor communication and attitudes. We wanted to give business to a local company to support small businesses in the area and it backfired. The lady I had to deal with had an attitude and argued with me about sending me a copy of receipt just because she sent my fiancée a copy a few weeks ago. As a business owner, your job is to provide good customer service and just email the receipt, not argue and say get it from your fiancée! Second, when I finally received the receipt (after arguing for it), she said she was waiting on us to tell her chair count and sash color to finish our invoice. I emailed her this info 6/27 (day after I received the receipt) and forwarded it to her twice on 7/1 and 7/3 and I left a voicemail on 7/4 and still no response and no final invoice.
This person works out of their home/garage and the level and quality of service provided is obvious. There is no excuse for not responding to emails or returning calls. Even if you have a family emergency, at least communicate that to your customers! The job of the merchant is to communicate EVERYTHING so the customer doesn't sit around getting angry. Replying to emails and answering the phone are standard tasks in running a business and these people haven't mastered that yet. They can keep my $75 deposit, I don't need the money. By the way they do business, they'll need it more. We have a policy at my company that if emails or calls aren't returned within 24 hours, you're written up because that reflects bad on the company and there is no room for poor customer service (or people like that) in a successful company.
Emailed to cancel everything on 7/8 and still have not heard anything. Again, very unprofessional.
Lesson learned: you get what you pay for. There's a reason they charge $1 per chair cover. Seems like they're desperate for business and I now understand why.
Update: It is now 10/6 and still no communication. No money back and no chair covers for my wedding from them. Thankfully, we found a great company to replace this garage business. read more