I've been getting Brazilian laser hair removal here for about 6 months with Nya. It is wonderful and painless because of their constant cryo device. Totally worth it and only wish I had done it sooner. I have also done a derm appointment and they were thorough. Always great samples in the office! read more

DO NOT GO HERE - AVOID DR ELLA GLASER AT ALL COSTS. This was hands-down the worst dermatology experience I have ever had--deeply frustrating and dehumanizing. Dr. Glaser's disregard for my concerns as a Black woman left me questioning whether her approach was racially motivated. She ignored my medical history (being prone to PIH and keloids). This experience was so egregious that I will be filing formal complaints with the American Board of Dermatology and the New York State Department of Health. No Black woman--or anyone for that matter--should ever feel dismissed or ignored by a healthcare professional. If you value your skin and health, stay far away from Dr. Ella Glaser. Her care is lazy, outdated, and completely unsuited for anyone with melanin-rich. Dermatologists are supposed to listen, evaluate, and treat patients holistically--not rush through appointments with dismissive remarks and basic OTC recommendations. You deserve better. Don't make the mistake I did. -------- I booked an appointment for two concerns that had transpired within a week: 1. Severe eczema on my face, neck, and ears. 2. A second-degree burn on my stomach that left me deeply concerned about scarring and post-inflammatory hyperpigmentation (PIH) Despite waiting seven days for this appointment (because the dermatologist I originally wanted wasn't available until March), I was treated with surface-level recommendations, dismissive remarks, and no effort to deliver thoughtful care. ---  Burn: A Masterclass in Neglect When I asked about accelerating wound healing and reducing PIH, Dr. Glaser flatly told me: "You're going to get PIH regardless." This is unacceptable and uninformed. As someone who understands skin science, I know there are evidence-based methods to reduce PIH, including: * Controlling fibroblast proliferation to prevent excessive scar tissue. * Reducing oxidative stress to avoid wound inflammation. * Regulating melanocyte production to keep pigmentation levels even. Her dismissive tone and refusal to acknowledge this left me questioning her competency. She offered only a copper scar healing cream and dismissed my questions about antioxidants, supplements, or IV treatments--claiming there's "no correlation" between these and wound healing, which is patently false. To make matters worse: * She didn't even examine the burn to assess healing progress or check for infection. * She failed to offer ANY proactive steps to minimize hyperpigmentation, or inflammation during the OPEN WOUND phase. The Eczema: Completely Ignored I explained that my eczema left my skin severely dry, thin, and discolored, and that OTC hydrocortisone and La Roche Posay Cicaplast were not moisturizing enough. I requested: * A prescription-grade skin barrier cream with proven hydration (e.g., Hylatopic). * Help understanding the cause of my eczema, as this was my first experience with it in over 30 years living in NYC. Instead of addressing my concerns, Dr. Glaser: * Dismissed patch testing: Claiming it wasn't worth doing because it takes five days to track allergens. * Blamed my eczema on "common winter dryness," offering no meaningful explanation for why it occurred. Recommended Avene Cicaflate Crème--which contains no ingredients she could even explain--despite me repeatedly expressing that OTC solutions had already failed to moisturize my skin. You deserve better--don't make the same mistake I did in seeing her read more

It saddens me to once again leave this review, however in light of recent events I think it should be well known that this office has no respect for patients, and will refuse treatment based on a review. I initially held back, but I've dealt with 1) incorrect prescriptions, with Dr. Mack sending repeat- failed prescriptions, despite their high cost. If you enjoy having both your time and your co-pay wasted due to your physicians disinterest, Dr. Mack is well worth the investment. 2) I've heard office employees lie to patients, claiming their NP is equally as qualified as a doctor, which is intentionally misleading. Furthermore, when I informed the office I would be ten minutes late due to someone hitting my car, they callously cancelled my appointment, and I received and email from the office manager, emphasizing a delay on my end as justification for their atrocious and aggressive customer service. Also, please do not fall for the lies in their responses to customer reviews- they do not value "positive or negative" feedback and they will ban you from future appointments if you attempt to hold them accountable on this platform. You all deserve patient centered care from those capable of expressing empathy and genuine concern. This office provides substandard care with little concern for anyone's wellbeing, and will retaliate via delayed appointments and abrupt cancellations. Take your business elsewhere. Update: this business operates with little to no tact and I have been receiving unprofessional messages on their patient platform and via email, which I will happily post if this behavior does not stop immediately. read more

SCAM alert. Beware of fake charges on your account. They over-bill you and your insurance provider for services not rendered. Fraudulent and deceptive billing practices seems the "standard of care" they uphold. read more

Few of the best providers in NYC. Dr. Mack answered all my questions and concerns. Very informative, professional and overall an amazing dermatologist. I felt very comfortable and welcomed throughout my visit. The office members are amazing as well, great communication. Glamderm makes me feel confident! Highly recommended! Absolutely love this practice! read more

Glamderm - Dermatologists Near Me - New York, New York

My experience turned into a nightmare. My Dr, Ella Glaser, was originally at another location. After she switched companies, everything went sour. I had to be monitored after she diagnosed skin cancer in 2024. I had an appointment in May 2025 to see her. I was very sick and had to postpone. The office said I had to pay $100 to come back. It was very cruel. I was not going for something that could wait like Botox. I was going to a life preserving check up. The manager, Stephanie, refused to give in. $100 meant more to them than my life. She refused to connect me to the owner and told me the owner was not going to talk to me. I called the owner, Dr. Lian Mack, but she refused to call me back. They are frauds if you are looking for people that sincerely care. Now, they threatened me after I told them I would publish this online.. Are these the people you want performing surgery or monitoring you for cancer? I don't think so. Save your money and take care of your health and don't go there. read more

Usually write 5 star reviews cause most people are trying hard ... but as it turns out this place completely wasted my time today and the "customer service" was so atrocious that my blood is still boiling. Bear in mind this is after nearly a decade of patronage because it was close to my old office. I forgave them losing all my medical records a couple years ago. I forgave failure to return test results. I forgave moving my appointments to accommodate their own schedules. And I forgave waiting because other patients needed extra time. But I'm not sure I can forgive this. Time to find somewhere else. read more

Glam Derm should be called "Scam derm." Their office is lovely, but the dermatologist and customer service is not. I have worked with Dr. Mack more than once, and I find her incredibly condescending with a judgy demeanor. Despite having gone there at least 4 or 5 times, virtually nothing the office has suggested to me has improved my skin. If anything, I have modified my own regimen and it's worked better than what they've suggested. Not to mention there are a million fees. I only transferred here as another dermatologist (Dr. Love) moved from her own office to this one, and she used to be my dermatologist (but I was never able to book an appointment with her so I had to settle with Dr. Mack). They also no longer take my insurance, which is a bust. Just a super greedy, money hungry company. I have never even written a review on yelp but I am entirely furious. I desperately need a new refill of my tretinoin cream, but I will find it elsewhere. I could not just get it through them, as I haven't visited for over a year, and I am required to go in for legal reasons before receiving a refill. I am being charged $300 for a no-show fee (which I take full accountability for). Important. to note that over their online chat (which is the only way to reach them) I was initially told I would be paying $200 for my appointment. Then I was told deposit overall for the appointment would have been $300. So adding the no-show fee and the deposit, that's $600 JUST for tretinoin. Yeah, not happening. I will never ever return back to this office. read more

Found this gem of a practice when looking to treat a skin condition. Dr. Mack and her staff took their time to address my concerns. There was a minimal wait time, and I used their delivery pharmacy which I was a little skeptical about,but it worked well. Highly recommend. read more

Super helpful! Dr, Mack and Shiran both helped ease my concerns, came up with a plan to handle my medical need and made the whole process painless and easy. I would 100% recommend them to anyone in need of a team that is not only knowledgeable but also empathetic. read more

Glamderm - Dermatologists Near Me - New York, New York

So far I have only had 2 visits with Dr. Mack but the visits went well. The staff from front desk to provider were very professional and engaging. I was early for both appointments and there was minimal waiting time. Copays were easily/electronically processed. I haven't done the full body scan yet that I see others reviewed about but I do have an appointment so we'll see how that goes. But if it's like the other's appointments, I'm sure it will go well. Lastly, Dr. Mack really goes out of her way to explain procedures and make sure you're comfortable. The place is bright and clean. Parking is free and accessible. My only issue was that the location initially was difficult to find. I didn't know exactly where it was and walked around. Eventually I called the front desk and was directed accordingly. read more

On second thought avoid this place at all cost for skincare needs. As previously shared, I visited this practice for assistance with improving acne. The medications prescribed ruined my skin. If you've ever suffered with any skin condition you are aware it can take months to heal. Over 6 months with this practice my skin looked worse than it ever had in my life. After getting a second opinion I've seen an improvement in a short period of time. I dont know if this office intentionally ruins skin or simply doesn't know what they are doing. However, I would not recommend this practice. read more

I'd really advise against going to this office if you actually care about your skin health. Maybe they're good at cosmetic stuff but if you're dealing with a growth or a skin issue you're medically concerned about I would advise seeing a real dermatologist. This place is really no better than your standard sketchy medspa. The front desk reception is so rude and flippant even when you're trying to contact your doctor about a serious medical issue. I've been dealing with a very serious issue and I tried to confirm over their stupid portal that doctor glaser felt comfortable and qualified to perform the procedure to remove the issue in office. I get to the office and she tells me due to the size of the issue she cannot perform the procedure. This is despite the fact that I described diameter MULTIPLE times over the portal. I took off work to spend 5 minutes in their office for them to tell me it was too big to remove in office despite me telling them the size and location over and over again. So now I'm out a sick day and I have to take another sick day to see a plastic surgeon. Wish me luck. read more

The GlamDerm team is always friendly & responsive to my questions & concerns. I would absolutely recommend them if you're looking for a dermatologist! read more

Glamderm - The lovely GlamDerm waiting room - Dermatologists Near Me - New York, New York

Dr.Mack is Amazing, extremely kind and professional. Would recommend her practice to everyone!

I would avoid GlamDerm and any office that tries to minimize any human interaction as much as possible. GlamDerm forces customers to use their portal for any communications - no matter how urgent. Although their doctors might be good (e.g., Dr. Elyse Love), it is too difficult to get personalized, humanized attention to make it worthwhile. read more

I've only seen Alissa Morrone, PA-C for various reasons and have always left feeling very taken care of. Alissa will listen to you, thoroughly exam you, and answer all of your questions. Generally, it's pretty easy to get an appointment with Alissa, which is always a plus. As for the office, it's super clean and modern. They have all of the latest technology for skin care. read more

They checked out my skin were very efficient I'll see if the treatments they gave me works out for my Skin. I'll update as I use product . read more

Dr Mack and her team of professionals are the Holy Grail! I couldn't be happier with the way they have helped me over the years and continue to do so. There is no wait in the chic office (which is quite beautifully decorated with a stunning portrait of Billie Holiday). They are on top of all the latest techniques and have the skills to treat the client's need. Recommend this office highly. I feel very confident that you will not be disappointed. read more

Told no copay, billed 10 months later during Corona had an annual skin screening in June 2019 and was told at the time of my appointment that I did not have a co-pay. Flash forward to April 2020 and I receive a statement of billing for a copay. Not only do I find this extremely unprofessional that it took so long to be notified but also that when questioned asking for it to be waived, I received a very rude reply, about statements having been made in August and September and none further all of which I either never received or were never sent. If these were essential why was there no phone call an email, Or subsequent bills? It is now during Corona virus lockdown when the situation is tough for everyone so it is bad faith, to take more money when they have already been paid over $100 for 20 minutes of time by the insurance company. The sheer lack of compassion is egregious. read more

Dr. Mack's approach has improved my hair growth more than I expected. I wish I had started seeing her years ago. The office is easy to work with and very responsive. All of my questions are answered in 24hrs or less using their online system that's easy to navigate. read more

I bought a groupon for 2 clear and brilliant treatments. Wait time is relatively long, but not the worst. The first time I went, they applied numbing cream and after my questioning, told me they would be doing 4 passes at the medium level. I was a little disappointed as it felt a little short and I did not receive a facial cleansing beforehand or sunscreen after, as they showed on the video on their website. The second visit, they did not seem very aware that I was using a Groupon, whereas at my first visit they had. This time, still no facial cleansing or sunscreen but they definitely did more passes, at least double. So I got the impression that they skimped out a little. read more

Dr. Mack is a professional. She is thoughtful, knowledgable and caring. I have been to this office for both cosmetic and medical issues. Each interaction has been fantastic. She encouraged me to ask and she answered all my questions. Unfortunately I have moved out of NYC, but I fly in to make sure my cosmetic procedures are done correctly. I have a challenge because of my eyelids but Dr Mack knows how much and where to put the toxins to give me a youthful, natural looking result. Honestly, I have not been happy with other places I have been. Looking forward to aging gracefully with Dr. Mack's assistance. read more

I couldn't have been more satisfied with this place. The staff is very professional and friendly and they make you feel comfortable. I highly recommend Dr.Mack if you ever need a dermatologist. read more

Great follow up. They actually care. Not a long wait. Easy to book via Zocdoc. Generally, I feel like I'm just a number to most doctors. What # patient of the day. Not here. Plus, they call to check up or follow up after. One of the best dermatologists I've ever been to. read more

Be careful - would not recommend! I went to this place first for a body scan and they do a quick 5 minute scan, definitely not thorough enough to catch anything. I decided to give this place a second chance when needing a dermatologist again because it was close to my office. They double charged me for my copay, which I caught and had to monitor to be sure it was removed (the least of my worries). The doctors bedside manner gave off the impression of being inexperienced and rushed. She was only in the room for 3 minutes maximum, and I was charged with a procedure I didn't receive and was not told I would be charged for it until I received the bill. Upon finally speaking with the office manager after 5 weeks of persistent reach out she asked why I didn't just come back/contact them, when I had been reaching out and timing aligned with the Covid19 lockdown. She was not willing to listen to me and subsequently hung up on me while I was speaking. Both experiences I've had with Glamderm have been inexperienced and unprofessional so I would not recommend, and I have a lovely scar to show for it. read more

If I could give more than 5 stars I would. I go to GlamDerm for my hormonal acne/scarring and Botox. I've been to several dermatologists over the years and no one has been able to completely treat and rid my acne. I always wanted even skin without piling on foundation, and now I have it! Most recently I also started Botox in my forehead to rid the etched line I have (and I'm only 27)! Lian did an amazing job. Virtually painless and awesome results. So happy my friend recommended them, now I want to return the favor. Go to GlamDerm! read more

GlamDerm dermatology is the one stop spot that does it all. Dr. Mack is a consummate professional that will care for all your skincare needs. It's always a pleasure meeting with Dr. Mack and her friendly, attentive staff. They perform with only the highest quality of care. Always available and will even squeeze you in if an emergency should arise. I wouldn't trust my skincare needs to anyone else. BJ ENGLER read more

Gorgeous office in a great location in NYC! Super clean and amazing staff! Dr.Mack is an absolute gem and hands down the best dermatologist I've ever been too. So glad she opened up her own office and am able to book appointments without any issue. She's amazingly thorough and answers all of your questions without you feeling like you're being rushed. She pays attention to each patient and genuinely cares about her patients. read more

Glamderm - Dermatologists Near Me - New York, New York

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I've been coming to Dr. Mack for years and am so appreciative of her and her team. She has her patients' best interests (physical and financial!) at heart, and always takes the time to answer questions. I've had no insurance issues, and their confirmation system is helpful to remind me via text of upcoming appointments. Highly recommend her for anyone in the Gramercy area! read more

Awesome service and great laser results. Very thorough, professional and clean environment. Love Nyasia!

Overall negative experience. I arrived at my appointment 15 minutes early as I was a new patient and knew there would be paperwork to fill out (Including a form giving my consent to keep my credit card on file? Very strange.) Still waiting in the lobby and multiple patients that have arrived after me are seen before me. I was not seen for an hour, 45 minutes after the time of my appointment. I walk into the exam room where the physicians assistant informs me they are running extremely behind on appointments (obviously) and apologizes for the wait. I made my appointment with Dr. Sarika Banker but she brought along an individual who was training (physicians assistant or nurse I believe?). From the second she walks into the room she is completely rushing through the appointment, dismisses all of my questions about acne and sun damage, and tells me I would need to make a separate appointment if I wanted to discuss them. Would also need to make an entirely separate appointment if I wanted a body scan of any moles/freckles. Ultimately ends up freezing off a small wart on my finger and advising me to make a follow up appointment to complete the freezing process (another follow up? up to 4 appointments now...). The entire thing lasted less than 10 minutes. I left feeling frustrated that I had waited an hour to be seen for less than 10 minutes and spent more time being told to book more appointments than actually focusing on my exam. If that wasn't frustrating enough, then the bill came! I booked this appointment through zocdoc because I had searched for dermatologists near me that my insurance covered. I was charged before insurance $300 for a 'complex appointment'. Complex?? It was less than 10 minutes and all my questions were dismissed? How is that possible? On top of being charged another $400 to freeze off a small wart for a total of $700. After my insurance the bill still totaling $175. For. 10. minutes. I would be more inclined to pay this if I had actually had any of my questions or issues resolved but instead I was only recommended to book additional appointments - likely where I would be charged another $700 for each of the 3 follow ups. Ridiculous. Suffice to say I will not be returning to this office and I would advise you to proceed with caution. read more

Alissa is very thorough and she's able to balance her role of being the medical voice of reason while still listening + collaborating with you as the patient. I've been to several Dermatologists to date, but my experience with Alissa has exceeded them all. Plus her office is clean and efficient to boot. Highly recommended read more

I purchased a Groupon in March 2020 just before the pandemic put everything on halt. I was able to complete three of my six sessions and was very happy with the aesthetician then, Neysa, so I was bummed out when I couldn't go back in May or April of 2020. Now about a year later, I'm back and ready to complete my sessions and they even offered a 15% discount on more sessions since the process was interrupted! Everyone is also very friendly and timely so that makes the experience great. read more

Glamderm - Dermatologists Near Me - New York, New York

I've been a patient here for a few years and I absolutely adore Dr. Mack. She's straight to the point, and extremely helpful answering any questions you have. There's a lot of transparency about costs and procedures, which is always appreciated. It's easy to make appointments, the staff is incredibly friendly, and I always leave with peace of mind knowing they're extremely rigorous in my skin scans! Highly recommend! read more

I've seen Dr. Mack for years. Not only is she an amazing doctor, but she has the BEST bedside manner. She really listens to my concerns. I have to say I love that there is care continuity among the staff. If I ask the front desk or medical assistant a question, they have always been able to answer my questions and it feels like an extension of my visit. I've been to see Dr. Mack for medical issues, as well as some cosmetic treatments. I trust her fully with my care, and look forward to my visits. Also, her entire staff is amazing. I've seen other providers in her office and always have a great experience. What are you waiting for? Book an appointment with Dr. Mack or one of the other medical providers in her office. read more

I literally never write these reviews, but I have to say how impressed I've always been with GalmDerm and Dr. Mack. I've been a patient for two years now, and the whole staff always treated me with the utmost kindness. Dr. Mack is wonderfully patient and always takes her time to find the right solution for you. When I changed birth control, I had the most terrible hormonal acne which is terribly emotional when balancing a career as a young woman in your 20s. Dr. Mack and her staff were there for me throughout this journey and helped me get to a place where I am on the right-fit medication and nearly acne-free. Also, it's quite topical to say but their offices are extremely clean and gorgeous. I cannot more highly suggest making an appointment if you're looking for a new derm in NYC! read more

I went to GlamDerm for a yearly skincancer check. I saw the Physician Assistant who was friendly. The visit was very quick. My frustration is with their billing department. When I went they informed me they accepted my insurance. Then they billed me over a year and a half later saying I owed money because of a deductible. Since it had been well over a year I was not able to use to flex spending account. They tried to say because of covid but my appointment was well before covid hit. This is unacceptable for such a huge delay and the manner this was handled. I will not return or recommend. read more

Alissa was great!!! She listened to me, and she is very caring and professional. She's also very thorough in her exams. I was very impressed with her. This was my first visit and I was pleasantly pleased. read more

Professional and awesome every time! Love all the options for aesthetic services to keep my glow up on point. GlamDerm is always up to date on the latest technology. read more