It's so nice to have a pharmacy/drug store convenient without driving in heavy traffic!…read more That being said, I believe the pharmacy footprint should be expanded. People fall over each other back there, and this is the heart of the store - brings traffic to buy candy and the other, mainly Chinese, crap. If this were my business, and I had a career as a business management consultant where folks paid for my opinions, I'd do away with a few of the aisles in the center in such a way to expand personnel in comfortable square footage there. As it had been challenging to get prescriptions fast with a pleasant staff for long years, my prescriptions walked. I don't blame personnel for tending to be grouchy. It's totally a dumb management problem. Perhaps they should Google the old study about rats sharing tight quarters and reflexive biting? Best

Bill who works in the photo department and the register is wonderful!!! I needed to print some…read morephotos and had no idea how to do it. Bill walked me through the steps and was so kind and so very helpful!! Love this Walgreens!! Mary the Pharmacist is so kind and caring!! Brian the pharmacist is also very nice!! Brian the pharmacy tech is also very helpful and nice!! They are a great team!!!!!

Here's the problem. Walgreens are great now, but customer service is hit or miss not to mention…read morethey lock everything up all the way down to the shampoo and toothpaste. It's like can we seriously go to a Walgreens store without everything being locked up due to hire security or something.

I strongly advise senior citizens NOT to come here for vaccines or flu shots. I did, and it was a…read morecompletely horrible experience from start to finish. Everyone at this pharmacy is unhappy and I can surely see why. They are super busy with customer after customer after customer. I signed up online for 2:15 PM appointment, and when I arrived, there was a long line, and I was expected to stand in it. This is the first problem. Senior citizens and elderly people should not be asked to stand for long periods of time. Many of us can't do it. There were chairs, but if you sat in one, you wouldn't have a place in the line. The second problem is that they ask you to answer several questions online and when you get to the pharmacy, they hand you a sheet and you have to answer the exact same questions again! I asked why and the pharmacy intern said something like the system doesn't always catch it. I thought it was a big baloney excuse, but they are so busy. I can understand why they just say anything to keep things moving. Third, Walgreens does not even attempt to honor the appointment time. Just join the crowds waiting. I finally got my shots 40 minutes after my appointment time. Lastly, pharmacist was rude to me. He asked me my name and I gave him my name and birthdate because that is what medical situations typically want. He yelled at me for giving my birthday and said he doesn't want a lot of extra information. I think this is a clear sign of stress on this man's part because I don't think there's any reason he would've treated me that way otherwise. I said nothing else because I didn't want him to yell at me again. It was really uncomfortable. I don't think a lot of senior citizens look at Yelp so if you are young, if you are reading this and if you have elderly relatives, steer them away from this Walgreens pharmacy.

Every time I see Katrina at the pharmacy, she is so ridiculously rude for no reason. Makes it seem…read morelike I'm an inconvenience for picking up my prescription and her having to do her job. The first time I thought maybe she's just having a bad day and brushed it off.. that's not the case. She REALLY needs to work on her customer service or get a different job.

The pharmacy staff is extremely rude and told me there was no way for me to update my insurance…read moreunless I came into the store. Furthermore, the rude person on the line named Katrina, was going to make me wait until after the holiday to get a refill on a required daily medication because she was busy.

do not go here for passport photos! This is the second time I've tried to get photos here and it…read morewill take multiple trips. Their background doesn't come as out as White as well. Multiple issues. On the hunt for the right place.

This is a nice Walgreens, very well laid out and easy to find what you need. Lots of greeting card…read morechoices and snacks and makeup, OTC drugs. Sometimes a staff member walks by and offers help. There's always a line to pick up prescriptions but it goes fast, the staff is quick and efficient. I've encountered one particular staff that was condescending, acts like he doesn't want to be there. Otherwise, staff is friendly and helpful especially the pharmacy manager, Mary. I've been coming here for years and she already knows me!

Extremely rude workers for no reason. Don't order photos here I got confirmation text my order was…read moreready which I explained and they said it's not here and said to me "ma'am I'm trying to help you" in a condescending way for no reason just when I asked a simple question? They all must be miserable.

Terrible customer service I've been waiting in line for 10 minutes with no one ahead of me, as I…read moreobserve the staff frantically organizing pills. I don't know what Walgreens policy is on helping customers first but there is no priority for the customer or apology for the lack there of. I'm a type 1 diabetic and w out my insulin I can literally go into an a coma. I'm so disappointed with my experience.

Lately (the past 3-6 months) I have been having tons of problems picking up my children's…read moremedications. I have some medication I need for them monthly. The auto refill goes in and it frequently takes 4 plus days for the medication to be ready. Other times I go to pick it up and it says it will be kept until a particular date but they place it back early. Frequently long lines. Rarely things go smooth. I think it is time for a change. It has been a good run.

I've been using Walgreens pharmacy for 16 years but the past 3 years at this location have been…read moremaddening to say the least. The pharmacy at this location struggles with basic customer service. It's so awful.

I had a frustrating experience with the Walgreens I originally used. The staff consistently seemed…read moreunwilling to assist, especially when I called about a specific face wash that I know is covered by my insurance. Despite its $13-14 price tag and over-the-counter status, my insurance has always covered it, yet they insisted otherwise without offering real help. In contrast, when I contacted the Walgreens on E McDowell Rd, the difference was immediate. Although they were out of stock, they explained that their usual supplier no longer carries the product and offered to order it from a new provider. That level of effort and transparency was exactly what I needed. Because of this, I've transferred all my prescriptions to the E McDowell location. They even call to notify you if a prescription will be delayed--something the previous location never did. Their professionalism and customer care are a breath of fresh air. (I spoke with Alyssa at the Scottsdale location)

The pharmacy never answers, puts you on hold and then hangs up on you when you do get through. If I…read moreever have to call it's a battle and I loose every single time.

I frequent this Walgreens. The main reason is that it's convenient. I've utilized their photo print…read moreservices and had average results in the print quality. I have had a flu shot here and was happy with the person who injected the vaccine. I've also purchased over the counter medicine here. Their average prices are a bit high, but they are ok if you shop the sale items. Nothing stands out is great and nothing is terrible. Thus. I gave it three stars

Worst pharmacy ever. You will not be able to talk to someone on the phone. Even if it says this one…read moreperson in front of you waiting, they'll just keep cycling you through the hold.

Does Walgreens believe in customer service or is the company supplemented by insurance and big…read morepharma so much the concept of customer service is non-existent? It is not out of the norm for this location to have extended wait times when picking up prescriptions, however, as of late the location is extremely slow. Is the company policy to cut so much payroll the customer suffers?

The pharmacy is horrible. My daughter had a double ear infection. Her prescription was sent in at…read more10:39AM. It is currently 7:46 and it is still "processing." I've called twice and they have had me wait on hold for 10-15 minutes before just hanging up completely. I also get birth control as a 3 month order. This is the second time my order has been "delayed due to no stock." Which throws the whole purpose of birth control. I don't understand how this is a reoccurring issue.

While this isn't the Walgreens I frequent, I do pass by this Walgreens quite often, and I have been…read moreinside at least a few times to buy a quick item, take advantage of a promotion, or use their photo center. I had a negative experience on my last visit, and I will likely not be stopping by this location again in the future. I was disappointed with my experience where I paid for a Canadian passport. What the passport staff at this Walgreens prepared for me was not prepared correctly. I mailed in my passport application and materials including the photos, and it was sent back to me saying that Walgreens prepared the photos incorrectly costing me over $40 in priority postage. When I brought this concern up to the manager at the store, they offered to let me take American passport photos for free, which cost less, and I ended up not even using. I was not offered a refund. I later learned that they stopped printing photos for Canadian passports shortly thereafter. Needless to say, I have zero confident in the photo center at this location nor do I think this location takes care of its customers. The W Cash Rewards program is a free program to sign up for and easy to use. You earn back 1% in Walgreens Cash rewards storewide, even at the pharmacy, and 5% in rewards on Walgreens branded products. There are also sales prices automatically unlocked and other savings coupons where you can earn reward dollars by making a purchase after selecting a given coupon. Sometimes the coupons are on a receipt from your most recent purchase. You can also find other coupons on the app or the website (or in a booklet or ad when you arrive at the store). While I do not frequent Walgreens as often as other drug stores, I often wonder why when I happen to visit a Walgreens store as it's so easy to shop there and my experiences are often pleasant. Unfortunately, this particular location is not such a store.

Store is always clean and the employees are very nice and helpful. It always seems fully stocked…read moreand there's lots of parking. The pharmacy can take a really long time and there's a couple people that are not super nice but it's clear that they're always busy so it's understandable. There's a few makeup lines that seem really old, like the products (foundations, concealers, nail polish, some skincare) that are so separated they may have been sitting for a long time or not transported well idk. I've purchased some of my go-to items and noticed a weird smell or different consistency that I don't see when I purchase elsewhere. I think all things considered this is a solid 3 drugstore.