This place was so cute and the employees were so nice! My manicure looked amazing but it's already…read morechipped :( I got them done two days ago.. of course I'm not in Whistler anymore so can't go and get it fixed. They really did look so good tho. I think she applied too much gel so it tore. I'm so sad! I will also edit my review as the owner edited their response (on google maps). I reached out the owner via email and she is refusing a refund. $75 for a manicure that lasted less than 48 hours is not great. It's been a week now and I've had 2 more nails chip. My friend I went with also had her nails chip within a few days. Clearly it wasn't a good manicure. I've been getting my nails done my entire life. I would have definitely returned had she refunded me but now I never will and I wouldn't recommend anyone go here either. And I don't believe for a minute she would've refunded me as she said in her email that it might've been my fault it chipped lol. Why would I chip my own nail I paid $75 for? Offering $10 to fix it when you could've just refunded me and 1) kept a customer & 2) prevented a 1 star review would've probably made more sense as a business owner. I gave a 4 star originally because I truly thought the people there were nice & originally thought the lady did a good job. No nail should chip after 48 hours & having 3 chip after 1 week is ridiculous. Where I go, where I live, my nails last a month. No chips. Oh well!

The best place in town, I guarantee as a local! Got my…read morechrome nails done and I've never seen a style like this, I'm so in love I can't stop staring at the nails! Absolutely love the kindness and attitude of the girls every time I visit!

I just had the best haircut I've ever had! From start to finish, the experience was perfect…read more Scheduling was super easy, and I was able to get in without any hassle (plus a friend). The stylist absolutely nailed the cut, and the blowout afterward was gorgeous--I left feeling amazing. The salon itself was welcoming and comfortable, and I loved that they offered tea and water during the appointment. It was such a relaxing touch. Overall, a fantastic experience.

The service was great and I love my new haircut. Great atmosphere and products. I was on vacation…read moreand needed a haircut since I have not been able to find time over the last year.

If I could give this salon a higher rating than 5, I would. I had a brow wax, manicure and pedicure…read morewith Jessie. She was a lovely person and gave me what is quite possibly the best manicure and pedicure I have ever had. It's somewhat tucked away from the hustle and bustle of the village - so it was incredibly quiet and peaceful. Very clean (even had us take our shoes off at the door!) and was never once concerned about Jessie using tools that hadn't been properly cleaned or sanitized. I'm already looking forward to our next trip to Whistler just so I can book another mani/pedi with Jessie.

Nice people, bad manicure. My nails were trimmed to nearly nothing and when I got home and was able…read moreto check more closely I saw that they were uneven. I really liked the manicurist and the spa was small but nice. Just not a fantastic result

I had the 100 minute deep tissue alpine escape ritual with Milda. The massage was amazing. I…read moreparticularly like the stretches Milda incorporates into the massage, which is something I haven't experienced at other spas. I also can't say enough good things about the facial. I suffer from migraines, and the facial left me feeling more relaxed than I've been in years. Milda really takes her time to apply the products, and my skin was radiant afterwards. I'll be back!

Loved loved Lilla and the 40 minute cryotherapy facial. Best I've ever had! Highly recommended.read more

Very relaxing, quiet, was there for 3 hours and lived the results…read more Here is a few more thoughts to complete the 85. Character limit which seems pretty stupid to me.

Decided to try this even though the Yelp views weren't that impressive for the price. Our massages…read morewere scheduled for 10:15 and we arrived at 9:50. The walkway was not very well cleaned of snow and for us golden Agers this wasn't a good thing. You check-in after walking a couple hundred yards from where you park, less if you're dropped off at the turnaround. One area going slightly downhill could use a railing for snowy rainy days. You are checked in and given two towels and a rope and a key to a locker. You need to bring a swimsuit and sandals. After changing you are than led to a room for an hour massage. I had asked for a Deep message and what I got was far from that. Very disappointing!!! My wife had the same experience. Next you shower and go to the different outside areas. I started with the cold pool then the hot pool. Next the sauna on to the Eucalyptus room and the Relaxation Solarium. It's a beautiful property and they stress QUITE! The one pool with a waterfall was closed for maintenance. I like the Eucalyptus Room and Solarium the best. After showering, we had a very good lunch. The overall experience was really spoiled by the poor massages!

This hotel disappointed on every front…read more Prior to our visit, I called on three occasions, trying to get information about guides and experiences. I spoke to two different concierges (whoever answered the mainline each time I called claimed to be one). I was shocked to find the concierges spoke down to me, failed to listen to me when I was asking for information - substituting instead their assumptions of what they thought I was going to ask for, and insultingly tried to explain to me how websites and phones worked. In addition, they appeared to lack any independent knowledge about who to contact for what. Instead, they would refer me to Google. Had Google answered my questions, I would not have had to call the concierges in the first place. Twenty-four hours before we were to arrive, we learned we could not travel to Canada because our 4.5 month old puppy would not be allowed back into the US until she was 6 months old. I tried to find puppy care on this short notice, but could not. I immediately called bookings.com for help, and they said they were happy to refund me, but Pan Pacific had to approved it before they could do so. Bookings.com wrote and asked for the refund the day before we were to arrive. In addition, I personally called and emailed Pan Pacific that afternoon and again the following morning, asking to cancel with a refund or reschedule for July or August when our pup would meet the US's 6month age requirement. The following day, I received an email from Pan Pacific refusing to refund my prepayment - even though we would not be able to come. They also falsely characterized my request as a same day cancellation. This is not some small B&B or family-owned hotel that may not be able to handle cancellations or for whom a cancellation of a three-night stay in their cheapest room class could have serious financial consequences. The Pan Pacific Hotels Group has a multitude of hotels in at least thirteen countries and advertise on their website that there are more coming soon. I can't think of a single reason why they wouldn't just let me postpone my reservation to later in the summer if they couldn't afford to simply cancel and refund my $700US and change (the total cost of all three nights). Also frustratingly, after refusing to refund my money for a room I couldn't use, they said they would provide me the "courtesy" of adding my family members' names to the reservation. My reservation was for myself, my 12 year-old, and our puppy - all of which was disclosed to them upon reserving the room. Clearly putting the room in my child's or puppy's name accomplishes nothing. And since I paid for the room, shouldn't they be required to let my designee stay in it? Is that really a courtesy? In my opinion, their "courtesy" was a meaningless, valueless platitude that felt, and was intended to feel, dismissive and rude. I truly miss the days of customers being valued and treated with a modicum of respect - or, at the very least, treated with the intention of creating customer goodwill and /or trying to obtain repeat business. Pan Pacific Whistler Village Centre really appears not to care at all about their customer experience. And if that's true, wouldn't it be far better to stay at - and support - a hotel that does?

We have stayed here many times but this time decided to splurge on a Penthouse room and got the…read moreTantalus room - one of four rooms on the top floor . This suite is near 1700 sq ft, has a full kitchen, living room with soaring ceilings and dining area, a master bedroom with fireplace, large built in closet and en suite bathroom, a king bedroom, queen bedroom with en suite and half bath. It also has four balconies - one off each of the bedrooms and large one off the living room with spectacular views of the village and mountains. The beds were amazingly comfortable, room was cleaned early each day and had everything we needed from espresso machine, coffee machine, washer and dryer , large double fridge, great bathroom amenities. Loved the experience but a few things were lacking - no wall decor - walls looked freshly painted but were completely blank, master bathroom was tiny, but bedroom was huge with lots of wasted space - for example the fireplace was nice but there was no seating area just an otter-man with bedding , and two bathrooms were off the queen bedroom but none near the king bedroom !! Washer dryer was a great addition until we realized it only used boiling hot water even on a cold cycle and we had to request that the fire place and safe be repaired. That said it is a great location, comes with daily breakfast, the balconies are worth every penny and it's very clean and comfortable!

The three stars are for the amazing milk bath and deep tissue massage I received from Vladimira…read more She is great at her craft and melted away the tension in my upper back, better preparing me for long down dog holds at the Wanderlust yoga fest this weekend! She checked in on pressure a few times but not too often and really has a healing touch. Yay Vladimira, she saves this place from getting just 1 lonely sad star. This isn't really a full service spa; it doesn't have it's own ladies lounge, whirlpools, swimming pool or anything for that matter. No delightful smelling toiletries or place to even change into a service robe (this is done in the treatment room, tre spa ghetto people!) Bare bones with treatment rooms and a lobby. Front desk staff is friendly and didn't flinch when I adjusted Vladimira's tip up and the aesthetician tip for facial down. Front desk was also happy to assist me on deciphering what the aesthetician used on my face as I bought some GM Collin face products. After checking in you wait in a room that overlooks the Westin's indoor hot tub area. There is a glass wall but you can hear the screaming children going at their adolescent fun; NOT RELAXING. They have tea and water, that's it. My recommendation is to only visit if you are in dire need off a massage or a beauty emergency and you have no car to go somewhere else. They have Moroccan Oil hair products, GM Collin, and Skincueticals products. There are also a few candles and some hand creams. Front desk staff is nice but for luxury spa prices, me thinks not on visiting again. Unless I am in dire need of soothing yoga, hiking, or ski muscles...

Save your money and go elsewhere, like the Scandinavia spa for example (you won't be disappointed)…read more Explain to me why this is a one man band? The same woman that did my nails, also did my facial and massage? That has to be a bad sign to begin with. My manicure and pedicure was $180 CAD and was easily the worst, most underwhelming, useless treatment I've ever had, and had to come back twice for the polish to be fixed and it still looks horrible. I don't need to get into the other treatments, just know it's a huge waste of your money for disappointing results in an outdated "spa" above the kid screaming pool.

Best facial I've ever had! And the neck, hand & foot massage while my mask was drying was "out of…read morethis world." The scents of the room,and the products they use were wonderful. I would highly recommend.

It's so good my back feels so good i love this place so much and would recommend it to anyoneread more

I was welcomed by all the friendly staff as soon as I arrived. i was given a skin scan as part of…read moremy diamond cut facial which highlighted areas to work on. felt very relaxed with Tina. All the staff were very knowledgeable & passionate about what they do & clearly care about each & every customer! As I had filled out survey the Doctor came in & discussed future recommendations & recommendations products & wrote them down for me. The treatment I had was fantastic - I cant recommend this place highly enough & will definitely come back when in Whistler again Thank you so much

I am not a surgical candidate, Dr. Sarah Specializes in nonsurgical facelifts and…read moreShe is a magician! XO