Terrible Customer Service! Why So Difficult GIVI???
I spent over $2,500 on Givi Luggage and Engine Guards for my new 2019 Honda Africa Twin motorcycle. I was excited...
Cycle Gear in Mesa AZ is the retailer I purchased the GIVI products from, and they were super professional.
The cases took a while to come in and finally they arrived by my crash bars were still pending.
I got the cases and bought them because they are "monokey" 3 piece set.l which would make one expect 1 key that fits the set. They sent them with 3 keys, and these are HUGE kits I have 3 plus the little motorcycle key!
Cycle gear couldn't get them to send the lock set to make it right so they just ordered them and ate the cost to show great customer service after GIVI apparently didn't care.
I finally got the engine guards in and one was welded over the stainless nut so it couldn't be installed.
3 months after I ordered them I finally got the replacement and they must have had lots of this problem as there are no longer welded nuts.
I have almost 2,000 miles on the bike and realized the lock fell out of the rear cargo box so I emailed GIVI and spoke with Mark Gawron who wanted to send a non matching lock set out to me. I asked for a matching one and he refused and told me to contact Cycle Gear. I even offered to pay for part of a new lock set if I needed to. I give up.
I WOULD NOT RECOMMEND GIVI AS THEY JAVE GOOD PRODUCTS BUT SERVICE IS A FIGHT FOR SOME REASON!!!
I guess I'll not buy these products again then. read more