1. Giunta's Furniture

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Exton, PA

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Giunta's Furniture

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

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10 years ago

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Touchstone Home Products - Longmont TV Lift Cabinet

Touchstone Home Products

2.5(4 reviews)
0.7 mi

I ordered a TV lift In August and installed myself. Ordering was easy and delivery was quick…read more Relatively easy to set up. After three months it stopped working. (It is currently stuck in the down position. Not good during football season!) I Contacted Touchstone. Their customer service was very responsive. They emailed instructions to "reset" the controller. In doing so, it gave an error code apparently indicating the motor was bad. They shipped a new motor and control box on the same day. I've not yet received but UPS indicates delivery in 2 days. -Customer service and responsiveness....5 Stars! -Product rating????..... I've no idea how to rate the product at this point. It worked flawlessly when easily installed. Loved it!....5 stars! -Failing to work after 10 weeks (0 Stars!) Now having to remove and replace the motor myself, it definitely is a hassle. I'm hoping it was a "one off" situation and not an indication of the actual quality of the lift. Breaking after such a short period of time is definitely a concern. I will update this review in future. ******************** It's now 6 weeks later. Turns out it was not to difficult to switch out the motor. The instruction was easily understood. Took all of 45 minutes. Has worked perfectly thus far.

My clients purchased a unfinished cabinet and the wood on the cabinet was flawed all over. Sanded…read morethrough marks where they filled holes, and splatter marks all over the cabinet that showed once stained. Contacted the company and sent pictures and best I got, If I packed it back up ( It came on a pallet ) and hauled it to ups, they would accept and refund me. Or I could have a new one sent, still having to package the one and send back, only option, espresso... or a whopping $250 credit back and I get to now paint over the stain that was put on the cabinet. VERY disappointing the options and customer service was a joke. Would not recommend at all!

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Giunta's Furniture - furniture - Updated November 2026

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