I didn't even utilize this towing company because the person I spoke with was so damn rude, I couldn't even imagine having to deal with him more than I had. My work truck broke down on the way to Vernal, Utah where we were going to pick up some dogs to bring back to Colorado. We smelled a burning smell and pulled off into a park near a major hightway. I've been doing this job for almost 4 years, and I know a fair amount about the vehicle. But, that being said, I'm not the driver nor am I completely fluent in truck speak. I just knew that we needed a heavy duty tow, the type of truck and engine, and figured that shoudl be enough. I also couldn't find the address for the park that we were at. But, I knew the name of the park and also knew what highway it was near. This guy on the phone kept saying "well if you can just give me the address, Lady, than I'll send someone out" and to someone in the background, "this LADY doesn't even know where she's at." He wouldn't give me an estimate of time, he wouldn't tell me where he could take me, and he argued with me that we didn't need a heavy duty tow. I told him he was rude and that I didn't need to deal with someone like that. The funny thing is that my mechanic down in Commerce City had the very same interaction with this guy. We ended up sending our own towing company up to get us that night. What a jerk. read more