Do not go to this place if you care about your pet. Took my cat there, he had mats behind his back legs and she called and asked if she could shave those areas cause a comb would not work there,.. when I picked him up she complained my cat sprayed her with pee , When I finally looked at him all his fur was shave off head to toe, left some on his head, Vinnie my cat has Fiv and is a very sick cat, she shaved him like that to retaliate for him peeing, She said he did it on purpose, She's delusional,He's on a diuretic due to his illness and sometimes can't help himself. Had Vinnie at his Weekly Vet appointment the day before, Dr Sommerville in Wintersville, He and his staff removed some matting on his sides and I told him I would go to a groomer for the rest, He can verify Vinnie was not that bad.She was mean and hateful, very short with me, and accused me of never brushing my cat, I do several times a day. After I brought him home he was totally traumatized, I noticed some red marks on his side, I have a feeling she hit him, He's been hiding behind a hutch in his room all day and night, he's never done that before, Please if you love your pet, go somewhere else. read more