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    Gillian Kwi, DDS

    5.0 (1 review)

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    11 years ago

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    Lavaca Dental

    Lavaca Dental

    3.0(4 reviews)
    0.6 mi

    BEWARE BEWARE! this will be a long one !!…read moreI will say I did like most of the staff (not the dentist) But the office is INCOMPETENT beyond belief!!! I had an emergency situation, I called all the dental offices in the area to make sure that they took my insurance. SADLY I chose lavaca dental. upon arriving at the office after waiting three days, they lied and said that they called me to tell me they didn't take my insurance...funny she didn't have any of my information when I walked in (including phone number & NO PHONE RECORD OF A CALL) it was an emergency so I went ahead and did the procedure. after waiting a month and several visits (One of which they scheduled and weren't even open that day !!!) they did not honor their quote to me from my first visit they did not finish the treatment that I needed ! fighting the charges!!!!

    I will not recommend this dentist office to anyone. I was not happy with the service and consider…read morethem to be overcharging me for "lab fees" over $500 vs my comparable quote. Unfortunately in my haste I didn't notice and therefore I have to say it was my own damned fault that I feel taken advantage of. While the hygienist was good, I was not happy with the dentist who apparently did not speak much English. I found he was one of the roughest dentists I've been to. Also unfortunately I paid the entire quote in advance after the first of several visits. When I realized my mistake I instructed them to cease all work and informed them I would pursue the rest of services from another provider. After no credit would be provided, I then disputed the charge with my credit card company and was informed that the dentist refused my claim. At present I plan to take them to small claims court. They are part of a large corporate chain, and my numerous requests to speak with a higher level have been ignored. Lessons to be learned: 1) Don't chose this dentist 2) If you do, only pay for the services as they are performed and not for the full scope of the quote in advance. I know dentists operate on a tight margin with high competition, but this one needs to be more ethical, more professional and more considerate.

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    Lavaca Dental
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    Gillian Kwi, DDS - oralsurgeons - Updated May 2026

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