So... I ordered flowers through another florist, in Morristown.. who apparently couldn't deliver to Lebanon. Which that florist never called me to tell me, she just subcontracted out. I get a call today for the delivery, and am super confused because it is a different florist, but the flowers got there so who would really question it, right? HAH, well. I was SO excited for my best friend to get her flowers for her birthday. I called to let her know someone was dropping something off, so that she could be at the door. I get a picture of the arrangement and I am mortified. The flowers are SO much smaller than what I paid for! I paid $102 after taxed and delivery, and my best friend gets an arrangement that I could have scooped up from ShopRite for $19!! I'M EMBARRASSED! I look through my email to make sure that there was nothing that I did wrong on my end before I call the florist. I call the woman at the shop because I am so confused as to why I ordered from one place and it was delivered from another. She explains that the original shop subcontracted out to her, and that the amount that she has to work with is $70 and she has a $10 delivery charge. I told her no, I paid for an $87 arrangement, so I am confused as to why she put together and delivered a $60 arrangement.
I called the original florist who told me that she had a fee of her own before sending to this florist because she doesn't deliver out there, and then this florist has their own fees.
Let me start off by saying, that's fine. Everyone has a fee. I get that, and I am okay with that. What I am not okay with, is paying for a large bouquet of flowers and being cheated money for these people to pocket. Had I received a phone call explaining the 'fees' I would have GLADLY paid the extra $10 to ensure that ALL of the flowers I paid for, were in my arrangement! I feel so cheated out of my money for these flowers! I really truly wanted to send a LARGE and gorgeous bouquet of flowers out to my best friend for her birthday because she deserved it. I was on a time crunch, otherwise I would have ordered from a national company who does farm to table flowers. Because then, I would have gotten EVERY last flower petal and leaf that I PAID FOR. So what I paid for, was for two florists to not know how to use their phone and properly communicate with customers for the sake of them making an extra $10. And you wonder why people would use a national company over yours. It's not about the money.. had I received a phone call.. I would have paid the extra money to get the flowers my friend deserved.
Shame on you guys, I mean really. read more