A few months ago I took my watch to Leitzel's Jewelry in Lebanon to have it serviced and regulated…read more Since I got it back it has not worked correctly it's either gaining or losing time every freaking day it doesn't seem to hold the time for 24 hours like it has done before and when I contacted them they were rude to me and when I put up a review on yelp they accused me of trying to ruin their family business. Today I took my watch to Brent Miller in Lancaster they have a sterling reputation. Their watchmaker opened up my watch they said it looks like it never been serviced the inside was dirty and is both gaining and losing time and the gasket which is supposed to be replaced so it remains waterproof was the original gasket that was in the watch and never been replaced. I cannot say enough negative things about Leitzel's Jewelry, they completely screwed me and had me pay a couple of hundred bucks for either shoddy work and lied and didn't do the work. I wouldn't recommend them to my worst enemy!

Bought a beautiful engagement and wedding ring set. Sterling silver, costume jewelry and just…read moregorgeous! I've lost weight and no longer wear a 7 so hubby took there to be resized. I have had costume jewelry resized before and paid about $75.00. According to the young lady working there they would have to charge us the price as if the diamonds are real! What the heck does the diamonds have to do with the metal? She said return the set and get a smaller size! If I wanted to do that I wouldn't be in your store! I'm not even sure what size I now wear! And I'm being nice about what I've said. I could've said worse. Would not recommend this place. VERY disappointed since they have good reviews!

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

had taken a antiques german wall clock in to be cleaned and serviced. They had the clock for an…read moreextended period of time like 2months or more. The clock has never functioned correctly since. unable to wind more than a turn or 2 at best. and then it would stop after a very short period of time (just a few hours) this is an 8 day clock. after a few years of not knowing what to do or who to get to work on it I was able to local another clockmaker. He was more than willing to fix it. I have now been informed that the clock only had oil sprayed on everything and nothing else was done. I was sent pictures of the oil just smeared all over the gears. it is totally disgusting. for what I paid to have this work done I was totally ripped off. If I could put a minus score I would. I would never recommend this business to anyone. if you value your time piece please find another clock maker to do the work.

I brought 5 Seiko watches in for repair; none were running. Two of the watches had some corrosion…read morein the movements and he was unable to find replacements. He does not rebuild movements, which is certainly his choice. No biggie. The other 3 required batteries/capacitor and were repaired. One of the watches is 28 years old and has needed a battery for years but I neglected it. He got it working with some extra work for the simple cost of a new battery. The solar watch needed a battery and then needed the contacts cleaned. He kept it running to monitor its accuracy and called me when he was satisfied it worked correctly. Certainly, I was bummed to find out 2 watches couldn't be repaired here, but I'm the one who didn't maintain them properly. And I am thankful he got the other 3 watches working. Customer service I have to say was always prompt and courteous.

I've used Merrits on several occasions for clock parts and tools ordering. Their customer service…read moreis impeccable. They have never made a mistake on my orders, and the products are always of good quality. On the rare occasion where I do receive a damaged, item, they have always had a new one in the mail on the same day. Their monthly flyers are always good, and alert you to good deals they have going. I highly recommend this business.

may I first say when Merritt screwed up my order i used 1 word not at the person but at the…read moresituation that i should not have that being said. placed a order paid by credit card. was charged and was told it would be shipped shortly Friday get a call that my order is ready for pick up. excuse me? was to be shipped. was told I was not clear on order and next time I should be more clear. well Merritt. check your tapes if you keep them for training purposes. I know every customer is wrong. you're right. I'm sorry. well really sorry I called. since new owners let me say your just about hands down most expensive but you are convenient I was told timesavers might be a better fit. well ya. more stock, quicker shipping, and they get the order correct. I may not have been your best customer. having dealt there 30 plus years I was a long term customer sorry to say the new Merritt is not like the old Merritt. just telling you my last experience try them for yourself and see. your experience maybe better. I hope it is if I offended anyone in this review I'm sorry

I brought two watches in to have links removed. The employee who worked on my watch broke one of…read morethe barrels used to keep a pin in and had to send my watch away for further repair. Belden still charged me for the link removed, even though they broke one of my watches, then failed to communicate with the technician to which they sent the watch. They repair took more than three weeks, and I had to repeatedly call the store to ensure that progress was being made. I was never notified that my watch was complete, and upon arrival, the employee attempted to charge me AGAIN. This place is disorganized, and the staff is poorly trained.

Do not buy any jewelry from this wretched place in the berkshire mall. I bought my wedding band…read morefrom here...three months after my wedding I had to replace a stone. When I went in the sales rep AND the manager (who looks like he's 18) started giving me a lecture about how I need to take care of my ring better and not to wear it while washing dishes and sleeping. Which are all things I already know, my engagement ring is wayyyy more valuable and I take care of both rings with caution. I found it to be very rude for them to question me when their product didn't even last 3 months after it was sold. THEN 6 months later I'm replacing another stone. Some process - blame you for their poor quality jewelry. I asked the sales rep what they would do if this keeps happening and she told me they would evaluate how "often" I wear the ring - how often do you wear a wedding band? is my question. Absolutely no acceptance that their product is faulty. I'm so frustrated with these people, if I could I would sell my ring back to them - such horrible customer service. Please don't make the same mistake I made or you will regret it.

Had an appointment. The staff was so helpful. I got the ring of my dreams and special ordered a…read morepair of earrings. I had a limited time line and things could not have gone more perfectly!!! Highly recommend this jeweler !!!!

I have had the pleasure of purchasing from VMB for over 10 years now and I can say the experience…read moreonly gets better each time. Whether I am going into the store to pick up a specific piece, purchase for my wife, or just simply shop around; the staff and ownership is always helpful friendly and informative. I do feel you cannot put a price on excellent customer service. It's extremely refreshing in a market where it's not as common to find these days. On top of buying, my wife has had her rings serviced here as well. The service dept. is as good as the boutique. Her jewelry has come back in a timely manner and better than it was when we dropped it off. Service rates are extremely fair as well. So whether it is purchasing jewelry, presents, time pieces, or getting service work done, VMB has been an amazing pleasure to deal with. We will continue to shop there and thankful for such a great business that we can support as customers.