Thank you Spindletop Hills facility & Rehab. for having Roxanne on your staff.The first line of…read morecommunication is who and how someone answers the telephone. Roxanne, was nice,polite & had a great attitude. Thank you Spi dletop Hills Nursing & Convelesant for being here for us!

wouldn't put my dog in this facility. the nurses take forever to answer ur call for pain medicine…read more half the night, the nurses outside in their car doing who's kno what on multiple breaks, the aides sit around as the lights go off all night!!!

I've waited over six months to post this review. My mother began her service with this company just…read moreafter a surgery in July 2020. The first week of her service she had two providers that were rude, aggressive and or mentally ill. Of all the ten providers she had over the course of the first few weeks only two were professional. Since that time she has been constantly harassed over invoices. As her daughter, I've even received harassing calls regarding her outstanding invoices. My response to them..."how much has my mother paid your company versus the 3 weeks of invoices she owes?!" Over the course of 7 months, your best treatment of your patients is to treat them poorly and not apologize for poor service by your workers that slept, stole items and yelled (YES! Yelled at her for not going to sleep! And that invoice was not credited back either!) at my mother on your clock! Instead, you call her and threaten her and raise your voice to her. She was called today by a man attempting to be sympathetic but instead threatened her and spoke harshly to her. This company has many complaints coming from me through the BBB, google, Yelp and anywhere else I can post one. Consumer beware!!! This company is NOT professional and does not deserve your business! Please continue your search and be happy you looked elsewhere!

My list of grievances is far too long for this review. Suffice it to say, I wish I had chosen a…read moredifferent company for my dad's needs. My advice is that you do the same. Additional response: Dad's caregiver was great. I'm also aware that he no longer works for you. Having to beg for information constantly, then never getting return calls, nor emails that were promised is just not worth it. I had to go to your office to pay you (after 2 months of waiting) because the portal user name/password was incorrect. (Your employee did help me find the portal, but then it wouldn't have worked for me anyway, because it didn't work for her until she corrected it) I've never tried so hard to give somebody money in my life. By the way, I said I didn't need an email receipt, but you insisted. I'm still waiting for that email. Nothing has changed.

Visited here once. Staff is not friendly and I heard the manager is horrible to her employees. I…read morealso heard there was a dead body in one apartment for 7 days and nobody knew about it. Not a very vigilant or caring staff if you ask me.

Map shows WRONG location. Actually located on Strickland Drive, Pinehurst subdivision. Lovely place.read more

I used this service for my father for several weeks. The lady they sent was kind, honest and…read moredependable. She was however untrained. After he had become bedridden, she called me eight hours into her shift to find out how to change his diaper. I called the on-call person to get support. This person informed me that she was unable to go to clients homes due to family obligations that required her presence. I found this unacceptable and quickly found a nursing student to replace them. If you are reading this you are probably as clueless as I was when my quest began. Nursing students are a good source for sitter, as are nursing homes, since a lot of their staff moonlight. Questions I did not know to ask: Training for sitters? Support for sitters by agency? Background checks for staff?

From the owner: In need of a little extra help, in your home, rehabilitation, or hospital setting? Contact Quality…read moreCare Services, Inc., we can help to guide you in the right direction by conducting thorough initial consultations, creating a personalized plan of care, and assigning the best caregiver possible to assist you with your needs.