His office manager is a bully, and I am sure I am not the only one with this issue (other reviews confirm this). I'm tired of years of walking on eggshells just to get her to call in an Rx. She has been mean, snarky and vindictive. As his guard-dog, she intervenes in all communication that isn't an appt., so it's impossible to discuss it (or anything else) directly with the doctor.
As an example, the doctor has traditionally been very proactive about recommending supplements and other non-prescription treatment. So when I recently got Covid, I naturally sent an email to HIM, asking him what he recommended. SHE responded that I should get plenty of rest. That was it. SERIOUSLY??? COVID affects us neurologically. She is not a doctor. Not only that, but how absolutely condescending.
In the past, when she had behaved in similar ways, he resolved it by having a conversation with her, and her behavior dramatically improved. So at my next appt I let him know that it was happening again.
He asked me what I wanted him to do about it, which I thought was kind of weird, but I went ahead and requested that he talk to her and ask her to treat his patients with respect. But this time he said he would not bring it up, because he really needs an office manager. I told him I wasn't asking him to fire her, just talk to her so she could be more supportive of his patients. He then made excuses, saying that with COVID she's under a lot of stress (OK, but who isn't these days?), and that he would not be willing to change anything. As he said all this he turned pale and looked scared. Looks like she's bullying HIM, too!
I asked him if he realized that by not addressing it, he was now endorsing bullying and becoming part of the problem... I guess this was too much for him, because in response he abruptly ended the session after less than 15 minutes. Then he had the audacity to insist that I pay for the it, even though we had only discussed his personnel issue, and had ZERO discussion of my health.
In case you are wondering, I stayed calm, was clear in my request, and was firm about requesting resolution. His infantile response showed absolutely zero emotional intelligence--not what one expects from a mental health professional!
After 15 years of working with him, I'm done.
This conversation took me from wanting to be supportive of him, to deciding to give a heads-up to patients. read more