Amazing customer service. Products offered are good. The staff is very attentive to the needs of…read morepeople.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

Nick and his entire staff at First State Bank of Forrest are fantastic! From the time you enter…read morethe doors they go over and above with friendly professional service that is hard to find any more. Highly recommend this bank to anyone.

From the owner: Full service bank serving the needs of residents in and around Mahomet, IL. We provide excellent…read morecustomer service and offer an array of deposit and lending products. Stop in to see our open floor plan and get to know us today!

What a delightful experience I had a terrible time at PCN bank only minutes prior to walking…read morethrough the door, couldn't get help at PCN despite there being several people there and zero customers. I immediately went to Prairie State Bank & Trust and they made it all better! Alyssa helped me immediately and I was done in under 20 minutes. She took my info, set the account up, explained the paperwork, and not once did I feel rushed or overwhelmed (or like I was a bum for wearing work clothes). The entire time she was very professional and sweet. The building itself is nice and clean (even the parking lot was spotless lol). My butt should have listened to my mom and gone here first! Thank you Alyssa and Prairie State Bank & Trust for taking such good care of me after PCN failed miserably.

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Progressive Banking, Traditional Service. Prairie State Bank & Trust is fully owned by American Central Bancorporation, a family-owned bank holding company. American Central Bancorporation and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

Danielle was great. She intelligent and so helpful. Credit Union 1 is the best. She helped me so…read moremuch with my banking and my accounts. I also started a high yield savings with Credit Union 1. I am so happy with Danielle and Credit Union 1. Danielle is the reason we put more money into our accounts. Thank you Danielle.

I'm a member and former employee (worked there as a part-time teller when I was in graduate…read moreschool). One of things I really appreciate about Credit Union 1 is their attentiveness when it comes to fraud. Recently I worked with Debbi McDonald in Card Services and she was very helpful and took the time to answer all of my questions. It's also very exciting to see the CU1 grow outside of Illinois and the improvements in their online banking and mobile banking apps.

First of all, I am a believer in the non-corporate status of credit unions, and that is the biggest…read morereason to join this one. It's staff and clientele are diverse. It's conveniently on campus and on University which is easy to get to. It feels like the small-time operation it is. You do get to talk to live local people at the branches and on the phone. This is a credit union that is made of Chambana people for Chambana people. For ATM usage, I have found the credit union alliance helps me avoid fees in travels throughout the country. That said, there are some small things that are annoying. Their home loan wasn't the best I could get shopping around. It was easier for me to finance my car with the dealer on a weekend. My spouse gets locked out of her ATM card because she doesn't use it every six months. Still, this is a good place to go to avoid supporting big corporate banks that abuse communities and individuals around the world.

Hopefully, you never need to call the credit union. You will never get to a person that is actually…read morein the bank. You just get someone from India. Cannot wait to get my loan paid off. I will never back here again!

Being new to an area often makes finding a bank challenging but I found the right bank for me. The…read morebank manager Kim was very helpful in getting my account started and setting up online banking. She answered all my calls and explained all the processes in detail. She also provided me her direct number in case I had further questions. Kim displayed outstanding customer service and I am grateful to have found this bank.

From the owner: We specialize in business loans and agricultural financing. A complete range of banking services…read moreare available.

I've been with Chase for awhile for both personal and business and I do love them. The features…read morethey offer their customers are great. The only issue I have with this location is that the parking lot is awful and oddly laid out. I almost got a flat trying to figure it out last time.

I have been a Chase customer since the converted from Bank One without a real need to have personal…read moreinteraction with anyone until now. What a bad experience. Two visits and still nothing accomplished. The first visit at the mattis branch I was told that I had to talk to a"banker" because apparently tellers at Chase aren't allowed to handle much more than basic transactions. The banker never came out to help. Waited an hour and left. The second was at the University branch and when I did speak with a banker he acted like it was a privilege to talk with him. No introduction, barely looked away from his computer and when I left there wasn't a thank you, a hand shake nothing. Needless to say they will be losing 4 accounts because of the lack of customer service.