I called late on a Friday evening with a mechanical issue (air conditioning which just needed…read moreFreon) and they were kind enough to trouble shoot and fix the problem. And they did not charge and arm and a leg for their service. They were very reasonable. I highly recommend this business.

Always a fair and honest assessment from Bill and his team. I always know they will not waste any…read moreof my time or money on unnecessary repairs. Wonderfully operated like their own company which what every corporation would love for all their individual shops to do.

These people know how to take care of a customer!!! Had flat tire and they sealed the bead and set…read morepsi on all tires and put it back on my car for only 15.00 dollars!!! Very impressed with front desk customer service!!!!

Well where should we start. They Damaged My Car that's a simple start!!!!!…read more So we filed for Roadside Assistance thru our insurance company roadside assistance phone number as we needed assistance for a lost keys lockout and tow to the dealership so we could get new keys made for the car. Well they showed up with no lockout tools and not even the right tow truck for the vehicle. They say "Damn wrong truck oh well" I'm not going to get the other truck because it would of been 45 minutes back to get the right truck for this car and then 45 minutes back out here so total a 1 hour 30 minutes at least. So Brian the owner at that just goes to grab the car picking it up knowing it's going to damage the car and well what happens? Just that and dents front drivers quarter panel and makes it hard for the driver side door to open now and is $1700 at one place and $2,000 at the other in damage quotes from the dealer it went to. This is where it gets more interesting as the owner Brian was fine with it and said to go get estimates and give them to him tomorrow if possible because he didn't want to go the court route and got scared when I started that I would just file in small claims court then if they don't want to pay for their damage it's that simple. I have no problem with however you want to proceed just let me know in 24 or by 530pm on 06/17/2025. Well by next day it went full Karen mode as it wasn't Brian anymore and was some lady I can't remember her name, but obviously the wife or business partner and in quote states "I've called my insurance people and it's not an instant thing when you talk to insurance that's all I can tell you"! I have this in clear text message from the owners cell phone number 217-556-6837. Where i sent photos, estimates, my insurance agents name and contact info, receipt for tow, screenshot of roadside order, quotes and estimates as requested by Brian everything. She wouldn't even contact my agent. Then she called me by accident thinking I'm another customer and all she wants to do is rush and get off the phone anyway possible she can and that's when I ask one simple question "you said your paying or submitting it threw your insurance company and you admit fault obviously by saying that as did Brian when this happened and over the phone when he told me to submit photos and estimates which is what I did. So why can't you provide your insurance information? I gave you my agents contact info it's that simple. There is nothing to it. She then goes Karen mode again and says I'm just dealing with my insurance that's it. And hangs up. I sent a text message that said I would just be filing a claim with my insurance company and that I already had their insurance information. It's that simple and since your insurance told you "I've called my insurance people and it's not an instant thing when you talk to insurance that's all I can tell you"! my agent and insurance company will give them a great hand with that because they are Allatate. And your always in good hands with Allstate at least that's what they say!!! So have a great day and I will see you in court. I told you what we were going to do and you wanted it the hard way. If anyone needs their insurance info in the future here it is. (Read disclaimer) Pioneer Speacialty Insurance Company Policy#0001154852 Effective date:02/06/2024 USDOT1751522 Docket MC641037 $1,000,000 Policy Disclaimer: This is all in public knowledge and public search under Brian's Auto and 23 Hour Towing Insurance Policy Information and business insurance policy. None of this is slander and can be backed up with physical evidence, proof, verification and messages as well as phone calls and records of.

Brian came out on a Friday night, to the middle of a farm - muddy farm and I was stuck. He was…read morethere within 30 minutes, he brought the right truck for the job - light 4 wheel drive with plenty of power - snatched my vehicle right out. Fast and professional. Much appreciated.

I have been in here a few times. I had a really bad experience with your competitors and I regret…read moretaking it to your competitor. I should have just taken my car here. The next time I need work done I will give you a call.