These guys dropped everything when I rolled into town from the west coast in August and my A/C…read morestopped working. They gave my son and I lots of cold water and spent an hour diagnosing my leak. When they couldn't get the part to fix it in time, they wrote out everything that was wrong along with pictures to give my mechanics back home, AND DID NOT CHARGE ME ANYTHING. I have never been treated so nice in my whole life! I wish these guys operated in my home town. I would be a customer for life. They are all going to heaven that's for sure. It is so hard to find a trustworthy mechanic so Collinsville should count itself extremely lucky to have LaDrew Automotive!!!

This is the best service shop in the Metro East. Chris is one of the top mechanics around. He…read moreused to be the manager of the Valvoline around the corner for years. He is an honest man in a dishonest industry. Finally, he is a "car guy". Go in and ask him about his chevelles, you'll make a friend. He maintains both my cars. He also keeps my oldest sons car running in top condition. He maintains my fiancées van as well. I would not trust so many family members lives with Chris if he were not top notch. Finally, he is never over estimate and times he can the best fix or the cheaper alternative depending on your budget.

Absolutely Worst place to go to see what's wrong with your car. Took the car up there was sitting…read morefor 3.5 weeks, drove by and never once did it move. Finally had enough went up there and the gentleman working was rude as soon as i walked up, and said oh yeah we lost your number and information. Who the hell loses information?! Then he proceeds to shoe me off with his hands. His name was BOB. ABSOLUTELY NEVER GO HERE!!!!

No matter your make or model, Ralph's excellent mechanics will diagnose your whip, and get you back…read moreon the road. No unnecessary "repairs`", no "padding" the bill. Just food straight up honest business! We have 5 vehicles in our family fleet, and they all go to Ralph's for repairs. Feel confident that your vehicle is in good hands here!

I wouldn't go here unless you have all day to wait. Took my car in first thing in the morning for…read morealignment and didn't get it back until 1:10. I would go somewhere else.

They didn't diagnose my car correctly and then tried to say the part they bought was defective…read moreafter they put it on wrong and messed up the little spring. Overcharged us for the part by over $1,000 dollars and then afterwards I call to find out that there's now lights on my dashboard when there was NONE to begin with. The Jeep dealership wouldn't help them program my car due to the part being put on wrong as well as them having some of the new parts in the front seat. Those parts should've been on there but they were trying to cut corners, did not work out at all. After all this I asked for my car back with my old parts cause I didn't trust them to do anything with my car. But they said no. My car has been gone for about 2 weeks and counting. We now have hired a lawyer to sue them for negligence. Do your research and take your car somewhere else unless you like to pay for them to destroy your car.

Have had my 2013 Volvo engine worked on 2 different times at this location and they don't fail to…read moredeliver. If they make mistakes they will own up to it & take care of you, rare trait in the industry nowadays.

Wanted them to work on my Jeep as check engine light was on. I was told they did not want to work…read moreon it as they cannot make enough profit off of it. They have not even looked at it and I was hoping for repairs less than $2,000. Do not go here Unless you want to just spend money as they do not care about the cistomer per service manager

I felt they cared they maid me feel important from star to finish. And I'm very happy with my truck.read more

I test drove a car with the salesman riding with me. The car drove terrible with engine light…read morecoming on and lots of shaking and jarring. The salesman calls me a few days later saying that their service department checked over the vehicle and there is nothing wrong with it. Then he offered to lower the price by $1000. I said it needed about $1500 in repair. The salesman kept calling the rest of that week. I would never buy a car here.

We've come here several times to buy tires. Then we had a light come on so we brought our Jeep…read moreback again. They are very knowledgeable and friendly here! Every experience we've had has been great! This place is easy to get to with a nice parking area. If you're in need of some tires or service for your vehicle, I highly recommend this store!

Good for tires, but... Took my Jeep Grand Cherokee in for oil change, tire balance & rotation,…read morethermostat issue. They took care of those issues, but then said I needed new spark plugs. I looked back at my receipts to discover my spark plugs only have 25,000 miles and are good for 100,000 miles. Are they trying to scam for more business? Will not be returning here.

Fantastic expert advice and fast service. They didn't try at all to upsell and were very kind and…read morecommunicative.

A Rare Find on Route 66 -- Jack's 66 Service…read more While waiting for my oil change and tire rotation, I witnessed something I thought had gone extinct somewhere between rotary phones and $1 gas: genuine customer service. One customer brought in a part to be installed -- unfortunately, it was faulty. Instead of shrugging and charging for labor anyway (as many shops might), the team at Jack's 66 caught the problem before installation. Then, the owner himself picked up the phone and called the store where the part was purchased to help the customer get an exchange. Who does that anymore? Moments later, another customer came in with a service light for an air filter. Instead of booking an appointment and a bill, the owner grabbed his tools, walked out to the car, and checked it right there in the lot -- saving the customer both time and money. In a world where honesty in auto service feels like finding a four-leaf clover, Jack's 66 is an entire field of them. Fair, kind, and refreshingly human -- I'll definitely be back.

I hate writing this because I know how busy they already are, and how much I will have to wait to…read moreget my car in (if everyone finds out how great they are.) But seriously, they are the best. If you need an honest, knowledgeable mechanic that won't oversell you on anything unnecessary, go to Len's. On numerous occasions, they've told me I didn't need the high priced service or product the dealer said I did. The entire staff is great from Jon, the owner, on down. They know me by name, and they know my car inside and out. I won't take my car to anyone else, and you shouldn't either.

Service was professional and friendly. Labor rates and parts…read morewere significantly marked up. Overall they did a great job of getting me out the door quickly but will not use again unless I have to.