I love this store because it's easy to find everything. Small enough to navigate, big enough to have a great variety.

As I write this, I am standing at customer service, having been here now 10 minutes, with no acknowledgment that I need something. Charles and Jess and not acknowledge me, because they are both trying to figure out how to open safe, because apparently neither one of them has the combination. 15 minutes ago, I walked up to the customer service desk, and Charles just walked away, so I thought I would get some things I needed, and try again, so I have been here for some total of 15 minutes, we acknowledge back from the people behind the desk at customer service. I'm already not a fan of this location, but this is kind of the nail in the coffin for me. read more

This store is the shining example of what COVID has done to retail and shopping. The a manager of the store gleefully moving a single box at a time, while store employees trudge along without smiles or meaningful assistance. One lane operated by humans open at all times, but hey! We gotta back up the jobless quotes! If you love shareholders riding the backs of every day Americans, this is the store for you! read more

Lines, cashier shortages, no one to help when self checkout when you have restricted items, bakery looks like it is always closed with no lights on, deli has slow wait times and you can hear them complaining about their job loads, rude customer service read more

Giant eagle on edgecliff is so severely unstaffed that the managers are working themselves to death to make up for the hours that they won't give the few employees that they have. Unfortunately they deal with West Park hillbillies so it makes the job much harder and my wife comes home crying every single day because they tear apart her freezer that she's in charge of without putting anything back or keeping things tidy as the customer expects it to be. Just today she had a bit of a breakdown and had to call me and I had to calm her down because it's a busy busy Sunday like all Sundays are and she has been left alone to manage an entire store. Giant eagles policy is to let all thieves take whatever they want and to not call the police to not stop them to not do anything this is why they do not have any employees on the payroll it is because more money each day goes out the front door then they have to pay their employees and this affects quality, cleanliness service and the overall attitude of the few employees that are working. I am quite sure and really don't care at this point that they will retaliate to this post and fire my loved one who has been there for over 30 years. read more

I am not a big fan of shopping with armed,off duty police officers acting as security. It doesn't make me feel safe and I am always slightly uneasy when I shop at this Giant Eagle. Also, prices are high for the level of quality in the produce, meat, deli, and seafood sections. You might have an issue if Whole Foods has better deals (and their products are better). Got to Trader Joe's, Aldi's, Heinens, Whole Foods, or even Marc's for better produce and prices. read more

Great neighborhood grocery store when you don't want to trek all the way across town . Definitely a small scale store, reminds me of a grocery store from the olden days (1990s, haha) It's clean, well stocked, and the cashier who rung me up was pleasant. Both the employees in the customer service office could use a course on "customer service." Would visit this store in a pinch or even regularly to do my shopping: read more

Not enough staff maybe management should be on top of making sure enough staff are there to perform better customer service.

Very inconsiderate employees. They aren't helpful nor will they smile. Walked in, had immediate dirty looks. Couldn't find a fresh cut flower selection.. I then seen two small bins near the produce. Grabbed a bundle and headed to self check out.. I scanned the flowers and it asked for a giant eagle card.. I have one but I was in a rush. The attendant asked me if had a GE card. I said no. She goes "well you need one to use self check out"... okay. She scanned her card for me and adroitly walked away. I said thank you and didn't get any response. Needless to say, I would avoid this GE. read more

Today I came into this store to get somethings that i needed. Now I am a new WIC member and was there to get formula for my infant. While ringing it up, the formula didn't work on the WIC card, meaning I had to use a different brand formula. I nicely apologized to the young man who was at the register and he rudely rolled his eyes and huffed and puffed acting like a child. A young woman came over and said it's probably just the gerber formula and said she would take care of us at another register. She was very kind and helpful but the guy should realize thats his Job. He probably shouldn't act like that towards customers. I will personally be avoiding his line if I ever see him again. read more

I always stop here to get somethings after going to the BMV across the parking lot. The always have good sales here and fresh produce to date. read more

Giant Eagle - The store front from the parking lot. - Grocery Near Me - Cleveland, Ohio

This Giant Eagle is actually the closest one to my family home in Lakewood, but I end up driving a longer distance to the W. 117th store frequently because, simply put, Edgecliff Giant Eagle is out of a lot of products on a very regular basis. If you go in here late on a weekend, or even just late at night, expect to see some shelves picked clean. A recent example involved my going here for cat litter one evening, and finding the four large shelves that hold my brand of litter completely bare except for 2 boxes of a kind my cats don't like. I noted a number of other shelves for other products that were close to empty on that visit. There was no emergency like an impending blizzard that would have caused people to come buy the place out - more like they just don't bother to restock regularly enough to keep the shelves from emptying. If you want a prepared deli item like chicken pie, better arrive before noon or you're not getting any. I've also had trouble finding stuff like quick deli lunchmeat to-go in bags, when the larger Giant Eagles always have that on hand (especially useful if you need to shop after the deli hours have ended). This Giant Eagle also closes earlier than the one on W. 117th. Having now had several experiences of coming here in the evening after work, only to find the store is either (a) closed or (b) out of half the things I wanted to buy, I don't come here any more unless it's just to pick up some staple like bread or milk that's not likely to be "sold out", or I'm shopping very early in the morning (like opening time) when the small allotment of prepared foods for the day are put out on the shelves. No point in visiting this store if I just have to turn around and drive to 117th anyway to find what I want to buy. read more

Easily the G.E. with the scarcest selection in a five mile radius. The store is always clean and the staff is adequately attentive. I stop here when it's a matter of convenience (on my way home) or last minute items. Not much else to say, it's a grocery store. read more

This Big Bird got a facelift within the past year. key items of interest to me: Red Box located outside (ooh...inspiration for another list!) Gluten Free Beer (Redbridge) Strongbow Cider read more

I just stopped here..in a hurry to get to vets. So glad Holly was there at the bakery counter. She stopped what she was doing to slice me a mini loaf of Italian bread. Love this bakery. Holly is always very helpful and stays focused on what she is doing. Thank you, Taters mom. read more

Store is pretty good but I find it a bit too crowded with the parking situation compared to other locations. I take my clients here because it is close to my work, but I can only give 4 stars since I feel like it's not one of their nicer locations. It could at least be more spacious. I would like to say, To the nasty soccer-mom hag who decided to come at me in the parking lot: 1) I did not hit your car. 2) I was never rude to you, but you certainly still decided to act like a petty, salty bitch. 3) I even said sorry for parking crooked, but I can't help it that your giant gas-guzzling earth-destroying suv was in my way. 4) I am not actually sorry for anything. 5) One would think that, at your old age, you would've learned to recognize when someone does not care to have a beef with you. But it would appear that you are significantly stupider than most. read more

I'm sorry Edgecliff Giant Eagle. You are close, convenient, and in all reality a decent grocery store. But when I compare you to the Giant Eagle in Lakewood, it just doesn't come close. You have far less selection than your younger, hipper store just 5 minutes down the road. I'll still visit you though, because you have the basics, 75% of what I need, and I'm pretty lazy. read more

Had problem with Coin Star Voucher NP $39.64 it shorted me $5.36. This was the first time I ever used this machine after being a customer of Giant Eagle for over 24+years. Your help in this matter would be appreciated please review my account #49811 The machine received $45.00 ...... $40.00 in $1.00 Presidential Coins and $5.00 is Kennedy half dollars. Your help would be appreciated $5.36 or a credit for that amount. Thank you, Terrence R. Baker and Roberta M Baker 2118 Eldred Ave Lakewood, Ohio 44107 Phone: 216-712-6150 read more

Just noticed I checked in at the wrong location. I've been to this Giant Eagle before and it has always had a weird old smell. I was writing a review for the one on 117th. I much prefer that location over this one read more

I never go out of my way to leave negative feedback on my experience. In my opinion and experience is personal and different for everyone. However, I have shopped at this store for over 10 years and would have to say after today's trip there I will NEVER return. I have had many bad experiences here more than one should have anywhere they are spending their money. I have gone to them with my complaints or ideas only to brushed off as insignificant. I live within walking distance and I wouldn't go there to spend a dollar, I will drive 5 plus miles to get a gallon of milk. The costumer service that is if you are not forced to check yourself out is horrendous. The only check out person there who has a tiny bit of friendliness is Natalie, but sadly she is very slow. The management is gruff and outdated and has no concern for their customers happiness. They never have things in consistently and again at the end of your trip you have to pay some mean spirited person to check you out. read more