I will let my BBB complaint detail why we won't be going back. Owner apologized but we won't be…read moregoing back. BTW the heirloom tomatoes that we were refused the $5 reward were mushy and turning which is why I picked a half rip one. Better prices and service and fresh produce elsewhere. 3-1-26 I received the attached email from Heinen's. A similar offer message also appears on the bottom of receipt #1. "Thank you for being a Tasteful Rewards member. We are thankful you continue to choose Heinen's. Enjoy this reward on us! Free Tomatoes Any bulk or packaged variety. Includes organic when available. Save up to $5 off per household. Must redeem in a single purchase. In-store only. Expires 03/31/26" I chose an heirloom tomato that weighed close to one pound ($4.99 a pound). Completed our shopping and checked out. When the male cashier asked for payment at the final tally I questioned him why the $5 off had not been applied. He said something about if this was organic and why it did not apply. I asked him to double check and showed him our email from Heinen's and rather than calling for a manager or supervisor he pointed to his screen and insisted the heirloom tomato was not covered. So I told him to wait as me and another employee returned back to produce and I picked out some other tomatoes. Returned to the register and found out that this cashier had charged my wife for the remaining produce less the tomato. He had left and closed his register. Reference attached receipt #1. Went to customer service and complained to the male employee. Just got an OK and he turned his back to us. Checked out and paid for the tomatoes. Complained to the female cashier. Nope, no supervisor or manager ether. Have a good day! Reference attached receipt #2. Reviewing receipt #1 shows there is absolutely no record of the heirloom tomato ever being entered on the register. Mind you, that cashier was already asking me for cash or credit card. Would not any revisions on the receipt for errors or omissions have required a manager or supervisor's approval code and would not there have been a record on the receipt, especially since everything had been tallied? Not so here. ========================================= MESSAGE: I appreciate the customer bringing this to our attention. I apologize for the associate not taking the time to better understand the issue as well as being incorrect in not providing the $5.00 off. It seems as if the$5.00 was credited while the customer and another associate were trying to understand about organic tomatoes being included or not. We are capable of doing better and we will try to learn from this customer's experience. Again, I apologize for the confusion and the initial mistake being made. Sincerely, Jeff Heinen ========================================= I have reviewed the response provided by the business regarding complaint ID 24585821, and I find the resolution is satisfactory.  However, we won't be shopping at Heinen's anymore. This is not the first time that we've had issues with the store the other time we had an employee miss counting our groceries and claiming that we couldn't be standing in the 12 items or less lane. I still don't understand how the transaction deleting the heirloom tomato off the receipt did not appear there. That appears to be a major issue with Heinen's, but like I said we're not shopping there anymore.

Heinen's Brecksville offers an elevated shopping experience. Even more so than other local Heinen's…read morelocation in my experience. I stopped in mid-week to grab some of my quirky essentials (bananas, avocados, juice, and Icelandic yogurt). It was my first experience at this location, and I was pleasantly surprised. One of the first things you notice when you walk in is their flower selection with gorgeous in-season flowers. On this visit, they looked especially fresh. The bakery at Heinen's is another highlight. Lots of decadent pastries and tortes with fruit. The store also had new products such as Amabie beverages (with seasonal Sakura)! New My only surprise is that Heinen's did not have a wide assortment of plant-based/vegan cheese that my friend wanted to buy on our visit. They only had three kinds compared to a huge assortment of regular cheese. It was a bummer! The service was cordial, and checkout quick. Few things to consider while visiting this location. Entrance to the plaza is a bit complicated to find, follow your GPS. The store has two entrances, remember where you parked for a quicker visit. More importantly, don't sleep on Heinen's events. I was able to attend chocolate night (with Malley's) while shopping at this location. It was such a sweet treat of nostalgia, chocolate, and history. And yes, this location has Malley's chocolate

Great Everything you need under one roof, good prices, good…read morequality, etc. etc. They always send out coupons in the mail for what you like

I did grocery pick up. I have been in the store before tho and it's clean and had every thing I was…read morelooking for. Anyway I pulled into the designated spot and sent the message via text that I was there. They were out within 5 minutes had my car loaded and I was on my way.

I shop Aldi's in Ohio and Florida. The quality is consistent and prices are great. No matter how…read morelong the line might be, the cashiers are quick and will open another line if necessary. The savings on time and money is substantial! I rarely shop any other grocery stores.

The food was absolutely delicious. We actually dined at the bar as all of the tables were taken…read morewith earlier reservations. The waiters behind the bar were attentive and in relatively short period of time we placed our drink, appetizer, and food order at once. We chose the calamari, my wife chose the filet with mashed potatoes and asparagus. All were exceptional. I chose the bone in ribeye smashed red potatoes and Demi-glaze sauce were awesome accompaniments.

This is for the market. Near Bath. I have been wanting to stop here for some time. I talked my wife…read moreinto stopping. We opened the door and a strange odor hit me. Something like fishy and old meat ? I can't quite place it. Maybe it's from their aging meats (intentionally aged). I don't know but almost turned abound. Alas we were welcomed so warmly I had a Seinfeld moment and went right in the store. My wife and I shared a look. She smelled it too. The meats looked fantastic. Store very nice. We respectfully looked around and left. Very friendly staff. Very nice looking meat and seafood. Could not get over the smell. If it's from the aging meat you should get a ventilation solution. Do something! I think the staff probably can't smell it at this point. I have not had similar experiences in other stores that display and age meats. I could not bring myself to buy anything.

Very nice grocery store - clean, friendly staff, and a nice selection of products. We were able to…read morefind everything we needed and some more, as we were curious to see what other options they had.

It's a regular grocery store but the employees make it another place a cashier I really recommend…read moreis some small skinny cashier who wears glasses I think his name is Cameron fart or something like that he was extraordinary nice and said the chocolate milk in the glass jar is the best and boy was he right great place great atmosphere 10 out of 10

(4) ~ very good overall regional chain. It's got some unique, high quality & local products.read more

I've visited plenty of places in beautiful downtown Hudson. Great little grocery store to shop at…read more I'm really picky about my energy drinks and assuming they had my brand I prefer to choose. Instead, Heinens had something new and it was a much better option. Made in Cleveland too! Overall, I enjoy that this store has no self check out lanes personally. Staff here look absolutely happy. Love the fresh food options. Well organized products. Parking lot is an honest Hassel depending on when you show up. Highly recommend checking this place out. 4.5 stars!

A very cute store located by the National Park. They carry items that are made and sourced…read morelocally. They carry things like tea, some food items, oils, jams, etc. They are a little expensive, but the items are organic and are good quality. The cashier was friendly and nice. I will be back.

On a recent visit to Peninsula, we wandered into this local market and I was impressed with the…read moreselection and the friendly vibes. The shop offers a broad mix of healthy whole foods and locally made items, and the prices seemed reasonable. This is a great place to stop for a healthy snack when using the towpath trail. It's a little hard to find, and parking might be challenging on a busy day in Peninsula, but if you're already on the trail, it's a great place to walk to from the Lock 29 parking area.

The best neighborhood grocery store. Love shopping here for local, good quality produce and meat…read more Even though it's small, they have everything you need. They run a lot of great deals and also have a great selection of pre-made food. Alcohol selection is great too. One of the best grocery stores in the area! Staff is super friendly too.

Always have what I need. A great local store with polite and helpful store employees.read more

I came here twice while visiting my parents in Medina. I haven't loved the grocery store options…read moreuntil I found Buehler's. I really only came because I was craving something sweet and ignored my mom's advice that their bakery had nothing good. While I'd never advise ignoring a mother's advice, this time I'm glad I'm did. Sorry, mom! They had an incredible bakery and their overall stick throughout the store was solid. The store itself is clean and spacious and I even came back to snag some stuffed animals for my kids after seeing $50 price tags everywhere else that day. All I know is my parents will certainly be back ;)

Just moved to Medina and tried out 4 grocery stores. This was definitely the best. This was even…read morebetter than my Giant Eagle back in PA at Settlers Ridge. Bakery department food even tastes like it's from a bakery and not store made like most grocery stores these days. Add on all the extras this store has and it's easily the best one in Medina. And that includes the other Buehlers in town.

one employee who went by Sam gave my disrespect and attitude while i was checking out.read more

Peppers!!! THIS is the place! Their weekly specials are the BEST! I shop here every week and enjoy…read moreevery minute of my shopping experience. The deli counters "Big Pounder hogie sub sandwich is to write home about. It's huge with ONE POUND of your choice of deli meat plus fixings! It blows every sub restaurant away! Its inexpensive too. IT'S unreal! Their Frostop brand root beer in my opinion is the best I've ever tasted. And bakery? OMG!!! It's fabulous! Huge selection too. Bagged chips are $1.99 for some brands and you can't find that anywhere, I can't praise Peppers enough, I LOVE, LOVE this store! Their staff are so welcoming and friendly. Always Ample parking. I'm shopping there today! I live 32 miles away and drive here weekly.