Rodney and the team will tell you whatever you need to hear to make the sale, but unfortunately,…read morethey don't seem interested in standing behind what they promise. Before purchasing a used car, I specifically asked that the vehicle be within the lower-state sales-tax range. I was assured that it was. The same day we purchased the car, I got home and saw that they were running a "sales tax paid" promotion on ALL used cars. I called to ask why we didn't receive that promotion and was told our sales tax would only be 3.5%--roughly $315. I was also told the cost to repair a part on the car would be around $500. Based on that information, we moved forward. Unfortunately, we later discovered that what we were told about the vehicle qualifying for the lower sales-tax rate was not true. We are now out substantially more money than what we were told we would be paying. I called and spoke with Rodney on Wednesday. He told me, "We'll make it right. I'll call you tomorrow." He never called. I called Friday morning and asked for Rodney. I gave my name and was put on hold for 14 minutes, only for the call to eventually disconnect. I called back and spoke with Joey, who said Rodney had just gone to lunch and would call me as soon as he returned. Five hours later, there was still no call. I called back using a different name, and suddenly Rodney answered immediately. When I explained the situation and what we had been promised, his response was essentially, "We can agree to disagree." He then said, "It's all under camera in the finance office." I explained that the conversation about what we were being promised happened in his office, where he and Joey/Jody had us agree to and sign the paperwork and credit approval. Rodney then admitted they apparently don't have a camera in that office. What makes this especially disappointing is that Rodney came across as extremely Godly and trustworthy during the two hours we spent with him while purchasing the vehicle. Unfortunately, our experience afterward did not match that impression. I am extremely disappointed--not just because of the additional money we are now out, but because of how this situation was handled when I tried to get answers. **My recommendation: look elsewhere if you want a dealership that will stand behind what its employees tell you before you sign.** I would not want another customer to go through what we did.

Service department is so unprofessional and rude !! Left me sitting for over 3 hours for an oil…read morechange. On my first visit Then next service appointment my vehicle would not release spare tire. They told me it was my fault and needed to pay the mechanic for his time to fix it ! But it has an active recall for that exact problem !! My vehicle is practically brand new !! And under warranty.

Orr Chevrolet has been my choice for Chevy service since they have been in the Fort Smith…read moremarketplace. There is a service representative named Harold Dean, who is a fantastic customer service rep, He is prompt, thorough and professional in his work. A few years ago, I had an older truck that had an engine issue. Harold went out of his way to make sure that I had all of the options possible to make the best decision for moving forward. If you need Chevy or GMC service, I highly recommend Harold at Orr Chevrolet

Heather Snow is the person at Orr that you can genuinely trust. She does what she says she'll do…read more She's an excellent, honest salesperson who will tell you the truth, work hard to make the best deal and support her customers. I recommend her 100%.

They did a great job repairing my truck. Very friendly and reasonably priced. I highly recommend…read morethem.

Josh handled my claim with professionalism and expediency. He handled the insurance paperwork and I…read moregot to leave with a great sense of peace. Thank, Josh!

Had a crate motor installed in my Honda and all the turbo upgrade pipes, intercooler. etc... Fair…read moreprice and quick service. Replies to all my questions via text; they are busy, so it may take an hour or so, but always responds. I plan to have them install "coil-overs" next. Absolutely recommend for the Fort Smith Arkansas Area!

I called to schedule an appointment and the young lady said she would get back with me through text…read moremessages. She text to make sure that I was getting her messages I text her multiple times and never got an answer. They worked with my warranty and she said that they would cover it. I was extremely excited to get my vehicle in. I'm very disappointed.

Was very disappointed with my last couple encounters with them. I've bought multiple sets of tires…read morefrom them just because it was convenient and close, However I will not be going back. My fiancé had a tire bulge on her so I paid for a new tire which is fine. four days later the tires goes bad so I had her take is back. Keep in mind she does not drive much nor down any bad roads. They were talking down to her making her feel ignorant and telling her it was not the tires fault it was hers. My advice, go to discount tire! 60 day exchange policy plus road side assistance

Found myself in a bind with a bulging tire ... they were good to order and get me back on the road…read morewithin 24 hrs.

They changed a timing chain on my sons car and they did a great job. Custom service was really…read moregood. They called to check on the car a couple weeks after the work was completed to see if we had any issues. Overall I had a good experience with Jon's service center.

We are full time RVer's and had an issue with our exhaust flange. We called ahead of time to see if…read moreour regular guy in Fort Smith could see us. He was booked up for over a month. He did suggest Jon's and because we trust him we called Jon's . They not only fixed our issue but corrected an electrical issue we had previously had fixed elsewhere but they took the time to clear it up and had it back to us that evening. We are very grateful for the above and beyond job.