manager is mean to residents and loves to boss them around. she changes the rules for the community…read moreat her own will with no rhyme or reason. maintenance isn't horrible. the supervisor could be more knowledgeable in my opinion

Very nice apartment complex. Lived here for two years and loved that is was smaller, held quite a…read morefew events, and maintenance was always quick to respond!

Wish I could give 0 stars! I'm a current resident and it sucks, DON'T MOVE HERE!!! I had a few…read moreproblems when I got here. 1. Everything looked awful when I moved in. The walls were stained with brown spots and it smelled god awful, I felt sick. 2. They don't fix anything. I had a problem with my dish washer and when I asked for it to be fixed, they said it would cost a lot. So I washed my dishes by hand. 3. Bad area. I've heard from another resident of deaths at the apartment complexes and drug use, plus the area is a bit shady. Please don't move here.

A good friend of mine lived in Sonsrena and I considered moving into a neighboring building. She…read moreraved about how it was so cheap for a two bedroom: $575. I went to check it out. Arriving at the leasing office, a middle-aged woman was too apathetic to show me apartment, so she tossed me the key and said, "Bring it back when you're done." I wandered around the property until I found the building in the rear of the lot. It was a bright spring day and the apartment was dark. No direct sunlight coming in through any of the windows. The view out the main window in the living room was about 10 feet away from a hillside embankment. No trees, just dirt and a view of some homeowners' backyards. But wait... it gets better. There was an iron-shaped burn in the middle of the living room carpet. There was also a bag of food left in the refrigerator from a previous tenant. If this was the effort they put into showing an apartment, I couldn't imagine how they treat residents when they need a repair. Needless to say I didn't move here. After a few months, my good friend had a change of heart. Maintenance requests went ignored, the pool was out of commission during the summer, and the parking situation was atrocious. There were not enough spots and upon returning home after 6:00pm, she would have to park on a steep, shady hillside nowhere near her apartment. The parking lot itself was littered with 12-inch deep pot holes. My friend ended up moving at the end of her lease. Sonsrena may have a Fort Thomas address, but it's at the edge of city limits in a low-income area bordering Highland Heights.

This place is a complete nightmare! I just moved in two months ago and the maintenance guy has come…read moreinto my apartment three time without a notice which is required by my lease! No respect for my home or my privacy. You can never get ahold of the manager, and if you can she is rude and unhelpful. I don't feel safe in my own home as a 22 year old girl who has already had strange man walk in on me TWICE laying in my underwear in my own bedroom. There has also been CONSTANT repairs. I have lived here for 8 weeks and the maintenance guy has been inside of my home for at least 3 weeks on that. They left a large fan running in my bathroom after a pipe busting one month after moving in. This raised my electric bill $30. I tried to confront the manager about this and she just ignored me. Whatever you do, do not move here unless you want to be miserable and have your privacy completed violated.

I want to love it here so badly because i just went through hell and highwater to get where i am…read morenow..... but i realized i live under a herd of what sounds like 8 elephants! my neighbors are absolutely insufferable to live near ...their kids are up at 6am banging, running through the house, every. single. day. of the week ! i swear i heard one of them bouncing a BASKETBALL at 8am one morning. everyone in the house walks around with lead shoes because i can hear every single step, witch is mostly just kids running...then when the other neighbors start banging or yelling, an annoyed adult STOMPS into the front room, then STOMPS back into the bedroom and slams the door. i have several videos of the surrounding neighbors going up and banging on their door and yelling at them to watch their damn kids . other neighbors being FED UP and banging on the walls back, because they're simply tired of the constant noise issues . when i say it is constant... all day long from about 6-7am till at least midnight every night, it is absolutely horrendous to have to deal with . i myself have two kids . that is exactly why i put us on the GROUND floor. so i dont terrorize the people under us with insane amounts of noise . but some people truly dont care that their kids are making life hell for everyone surrounding them . i'm not saying i expect them to just sit down 24/7 but Jesus christ. GET UP AND BE A PARENT TO YOUR KIDS INSTEAD OF HIDING IN THE BACK BEDROOM! these same children apparently ruined my back bedroom and bathroom wall (before we moved here but absolutely should've been something that was mentioned to us instead of finding out from other people) because they were pouring cups of water onto the bathroom floor witch cause significant water damage, the entire wall and floor had to be replaced bc a parent is too lazy to get up and watch their kids ? i can only imagine how bad it's going to be once school is out for the summer.... i do like my other neighbors everyone else is quiet people that just want to have a peaceful home like myself and my family want . but some people need to be threatened with fines when the fact you aren't watching your kids is effecting EVERYONE around you? then maybe it's time to work on some things or be made to leave ? and trust me that's the last thing i want for them. but it's genuinely insane to listen to 24/7.

the worst apartment i have ever lived in !! everything is always broken and maintenance/the office…read moreblatantly ignores all phone calls and complaints! there are bugs and mold in all buildings as well !! do not move here