I scheduled a neuter appointment for my kitten and promptly received the surgical consent paperwork. As I reviewed it carefully, I noticed a paragraph stating that vaccinations would be administered during the procedure. Since we are already working with our personal veterinarian on a vaccine schedule, I emailed the clinic to request clarification and to clearly state that I did not consent to any vaccines being given, especially while my kitten would be under anesthesia (which can be very dangerous).
My initial email went unanswered. I sent a second message requesting an urgent response because the appointment date was approaching quickly. I eventually received a phone call, but it was neither helpful nor reassuring. The individual I spoke with was dismissive and informed me that they would not honor my request and that my kitten would receive their vaccines regardless of my wishes. As a pet owner, that was deeply concerning. It sounded like they were just after more money.
Given the lack of communication, the unwillingness to respect my decisions regarding my own pet's care, and the tone of the interaction, I chose to cancel the appointment and make other arrangements. Although I was prepared to keep the appointment if they would accommodate my request, they also declined to refund the $20 deposit.
Based on this experience, I cannot recommend this clinic. Pet owners should feel heard, respected, and confident that their instructions will be followed. Unfortunately, that was not my experience here. read more