So many chances. The quality service that they strive for has gone done in recent visits. Mindy…read moreand V are great! My last few experiences have just been blah with the last visit on 9/21 as my last. While getting a pedicure by Steve, I noticed that V was in the shop(was in back) when I mentioned that I didn't realize she was there the nail tech says, yes she's here... gives here schedule and ask you want her to do you nails? If so I don't care! Go ask her. I mentioned to him that I wasn't sure and was on a tight schedule and he mistook what I was saying and some how thought I said she was crying. I chalked it up as a language barrier and moved on. he proceeded to carry on for a good 10 minutes about why was she crying at work. And whenever I would say I never said that he would continue making these snarky comments. I had to lean into him and tell him I think you have a mistaken what I said because I never said she was crying at work. He then proceeded to say oh OK do you want me to do your nails? At this point I'm ready to go but need my nails done. He does an ok job on the shape, but a week later and my gel nails need to be redone. Paint uneven and faded in certain places. I've read reviews of the new male techs and their in professional tempers, but experienced it first hand. IM DONE! I also don't like this new policy of pressuring you to pay cash. If you don't it's a 3% charge. Moving on!

After patronizing this shop for about 4 years, I hate I have to even write this review. However, I…read morewill because I would not wish any person, especially a woman to be treated this way. Our nail budgets are too high to spend money at a place where you're not valued as a customer. I went on Labor Day and I didn't have an appointment so I waited instead of normally being ushered to my regular folks. I had a pedi which was lovely and then instead of waiting for my normal girl Mindy, I elected to see first available because I'm 5 months pregnant and the nail shop fumes can sometimes be too much, even double masked. I was sat down at the chair of a young looking Asian man. When we got to the nail shape and he asked me what shape. I showed him a picture of a very narrow pointed stiletto nail. From here I will just number how everything went wrong from there. 1. He made an off colored joke and said, "Oh stiletHO" and he laughed. I didn't not laugh. I just repeated what I said, "No, I said stiletTO" and he said he was "just joking" 2. The shape was NOT good. He did later admit that he had not yet perfected his stiletto shape and said he would fix it. After a couple of tries, I just elected to move past the shape because it wasn't getting to where I needed it to be and I wanted to move along. However, due to the shape not being very precise, I had to change my design thoughts because I was going to do some abstract spacing things that I needed a good shape for. 3. I move to just doing a pink ombre hand from dark to light and he handed me colors and was getting visibly frustrated as I struggled to find the right selection of pinks. HOWEVER, he also did nothing to help me along. Infact, he took 2 smoke breaks while I was looking. When I asked him for colors, he could not find them and brought back colors I didn't ask for that didn't fit the right shades of pink I had already chosen. Any person who know pinks, knows that there are some pinky pinks, peachy pinks, white-ish pinks, etc. So, not all pinks go together. He leaves AGAIN, on a break and seems visibly frustrated and this turns me off so I choose 2 colors to simplify things. 4. He returns and without even talking he starts moving all the colors away and tells me what we are about to do....I say, no I'm just doing these two colors and that will make it easy. He says no no no, we will just start with the colors u have and figure out the other later. I say, no thanks to that idea because I don't want to be stuck with something that doesn't look right. I say, lets just do the 2 colors I've chosen before I get annoyed. He pushed back on his little roller chair and says, "ANNOYED, I'm the one who should be annoyed" and I honestly GASP, and say "excuse me?" and he says, "i've been very patient with u today!" and I stand up and say, "you're going to need to stop talking to me crazy" and he says, "well, if you wasn't acting crazy, I wouldn't be talking to you crazy" and I say, "well honestly, I'm the one who has been patient. You couldn't do my shape right, you keep taking smoke breaks, you're not being helpful and now you're telling me u should be annoyed and calling me crazy for expecting good results when I'm paying good money. I continue on, sir, it's literally your job to help the customer leave with good looking nails. He says, "it's not my job to help u find colors" and i'm like, but u work in a nailshop that is definitely part of your job. Most nail techs worth anything see the picture of inspiration and take it from there. and he says, "i'm a guy" and I'm like well, if u feel that way about it. Maybe you shouldn't be working in a nail shop. 5. And to honestly stop from crying I walk out to get air, because that entire scene everybody just watched and NO ONE intervened. Not the owner, KING. Not "my girl" Mindy. and I felt just so verbally assaulted. A customer should NEVER be spoke to this way. 6. When I walk outside, he chases me down and says, you're not leaving, you gonna pay for those services and mind u, I'm lowkey dripping so skipping on paying for services rendered is literally something I'm not even thinking about. But I'm offended none the less. He continues to yell at me saying, I'm gonna clip those nails off and I'm like do it then! because they are wrong anyways! 7. I go back in and THAT is when King finally tries to intervene and tells me to let someone else do it. I say I'm ready to go and after saying that a few times, I pay and I tip the pedi lady, WELL might I add. 8. As I leave I realize, I would like to write a review so I go back in. I ask those working there for the guys name and they ALL tell me to ask King. King also wouldn't give me the name. Ultimately, I do allow them to fix my nails for free. and King offered me a $10 gift card next time I come back. But I won't be back because I felt disrespected, my experience was trivialized and not even giving me the name was a slap in the face. Don't spend your money here.

Kind of a hard location to find (it's upstairs of a building). It accommodates one person at a…read moretime. Eva Renee is very nice and knowledgeable. I loved my facial and the blackhead removal is fantastic! 2 Days later- The skin on my face looks great! Loved it!

Purchased the Groupon in June for a facial prior to my September wedding. Called in early August…read moreand after she called me back much later than she said she would she said ,"it's probably better if I tell you what appts I have available" she then proceeded to say she had NO appointments in August and 2 appointments in September left (in the middle day on weekdays). Keep in mind, this groupon expires in October. When I asked why it was so hard to get an appt she replied with, "when did you buy your groupon? well so did 1,000 other people." Um, if you can't handle the volume of requests you get from advertising on groupon maybe you should stop doing it. Not recommending to friends and family, and canceled my groupon.