Staff is nice but honestly we go to Defy because it's clean there this park is very dirty there are pieces of I don't even know what all over and really I wanted to volunteer to vacuum while my kids were jumping. At Defy they are always vacuuming wiping everything down and it smells clean it doesn't smell clean here and why? We won't come back here we will stay at defy read more

Use their website to save 20% off vs walk in pricing. 1 hr for 2 kids cost $27.18 excluding socks. Need to bring/buy trampoline socks ($3.50/pr here). Decent wide open facility with a number of party rooms. Lotsa kids on a cold, wet Saturday. Glad to see them getting along and making friends quickly. Lotsa bedding machines for snacks and drinks, free cubbies and paid lockers. Even found a few pay for massage chairs for parents to relax in, lol. Employees were friendly and not around the trampolines much. I may be guilty of joining in on the fun without paying or the special socks, lol. Also, didn't have wristbands or a system for timing, so we probably were there longer than the paid hour XP Nothing special here, nothing bad. Just surprised this town doesn't have much for kids to do. read more

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Me and my friends where harassed by the employees. Two little children got in a fight I had no connection with. The employees came up to me and complained about it like I had anything to do with it. Not even five minutes later they would grab me by the wrist and check my stamp mark to see how much longer I had there. Then me and my friends attempted to go in a weather machine we payed our money for, then a bunch of of other parents kids came up to us and tried to yank open the door when we told the kids sorry but no, the employees got mad at that and when we got out of the machine they said I caused a issue. Then we went to a area just to bounce around. The employees came to us and said we where too tall for that area and kicked us out of that area. A couple minutes later we where playing with the foam blocks, a employee came up to me and they held it out to the point where it looked like they would at my face. At that point me and my friends left the place for good the employees where really disrespectful 1 read more

Charlie was so helpful and kind! We had a great experience and so much fun! We would absolutely come back!!

Booked an event with Charlie and he was the most helpful and cooperative person ever. He worked with us and made it all go so smoothly!

There are trampolines and my kids had a lot of fun they like the arcade games staff are really nice

This is my kids favorite place to get energy out, and mine as well. I can see most areas from any bench I choose to watch them from and they do an amazing job keeping up on keeping the place clean. The staff is friendly and kind to kids even when correcting behaviors that are not allowed. And they have great deals on yearly passes to help save money! read more

Get Air Trampoline Park - Trampoline Parks Near Me - Eugene, Oregon

This place is so gross. Get Air used to be pretty clean. We went in today and the floors hadn't been vacuumed, old spills hadn't been mopped up, the place reeked of smelly feet, the foam pits were all full of old, crumbling blocks. There was only 1 staff member and she was over whelmed at the front desk. We used our 1Pass today but if I had to pay $16 I would've turned around and left. read more

Terrible management by Curtis- and can't get ahold of corporate to file complaints. Filthy facility and staff treat customers as they please with no disregard of any penalty because no action has or will be taken. Impossible to get anyone on the phone. Interesting to see which comments "Get Air" decides to respond to on here. read more

I'm surprised by so much negativity in these comments, as I just logged on to leave a positive review. We've now been to one birthday party here and back several times with our OnePass, including this morning for "Toddler Time" for kids 46" and under, which feels like a safe haven for the littlest adventurers. After attending a birthday party at Defy, I have to say I much prefer GetAir, especially if your kiddos are younger. Music isn't so loud and it isn't as crowded. Curtis is super helpful and proactive with the space and cleans between groups. The jump & climb options were perfect for our daughter. It hits the marks for us, and we feel lucky to have this play option so close by! Thank you Get Air! read more

My son had so much fun I had to drag him away! Trampolines abound, even a Dodge ball area and basketball hoops. Really fun way to get energy out for the kiddos, or for a birthday party. I am planning a team building day for some employees at this venue! read more

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We've been a handful of times over the last 5years and every time we end up very sick. Puking, diarrhea can't sleep or eat. Save yourself and avoid this germ infested petri dish. read more

I mean it is okay I probably would take my kid to defy but this place is not off the table My friend and I when we were kids would get sick But whos knows most likely changed read more

So my daughter was supposed to have her 6th birthday here while we were visiting family. Due to COVID she won't be able to have her party there and we don't even live there but I have been flat out refused a refund. I even have a letter from her doctor stating she cannot have a party there and they do not care. The email I got blatantly said that I either use my money there or they get to keep it. I have never felt so disrespected in my life by a business. I've also contacted the BBB and they're going to help me able this from here. read more

My child fell into the foam pit and couldn't get out cause he was in the middle of it and I was screaming for help and the manager said that if he really needed to get out he would be out. And there was a whole pee puddle on one of the trampolines and no one cleaned it up until a kid slipped in it. read more

This is a great place to bring the kiddos. They can get exercise and have fun. Place is very clean and the service is excellent at all levels. read more

The foam pits are completely nasty and a lot of the parents there are rude and stared at me because their kid sucked at dodgeball

Every time we go, there's something negative to be said about the experience. Last time, it was sitting in the toddler area and having some weird fluid drip from the ceiling onto myself and my infant. Lovely. We thought this problem was fixed because the bucket that the water was dripping in the week prior was gone; turns out they've decided to just let the water drip on the carpet and unsuspecting customers. Initially, we were bringing our toddler to the park during regular park hours. She was fine with running around with the other kids in the small 46" and under section of the place. But, as a parent, we were annoyed that kids bigger than the 46" were playing in the toddler section when the toddlers were strictly regulated to theirs. We're fine with rules, just be consistent when enforcing them. We solved this problem by bringing her on toddler Tuesday/Thursday, which we bring her to every week. This week, however, is apparently Spring Break and instead of informing us last week that there would be no toddler Time this week, we showed up to find the park filled with people of all ages. When we brought it up to the front counter, the young man replied, "because it's spring break, we're hoping for the best." Translation: we can make more money by keeping the park open during Spring Break, but we'll at least remove the 46" and under rule since it's supposed to be Toddler Time. It's not enough to make us never come back again, but it's enough of an irritation that I'm sitting here leaving a two-star review. Management: please communicate to your patrons. I love that the big kids are there having fun; if they're at Big Air, they're not out doing things they shouldn't be doing. At the same time, little kids should have their time to run and be free too. Better communication solves that problem for everyone. Edit (in response): We paid $7.99 for the single hour, same as it always is for a child under 46". However, if Get Air removed the Little Air pricing we would stop coming altogether until she was actually old enough to justify the expense. At two, she doesn't use 80% of the establishment; presumably, that's the difference between the 50% cost increase ($7.99 for 46" and under vs. $11.99 for 46" and up). Unfortunately, from what I've seen, neither your website, nor the front of the store, nor your Twitter feed lists a change in schedule for Toddler Time for that week. But you're right, Get Air's website would be a good place for that. I really hope you utilize it next time! Thanks Ashton! read more

Park is sick, but group booking is an absolute nightmare. Wouldn't bother coming here with more than 5 people. Management "tries" but are relatively clueless. It's about all we got in Eugene, but keep in mind before booking. read more

I see lots of safety equipment. Attendants patrolling making sure people are safe. This place does NOT smell funky like other bounce gymnasium type places. This is an inviting atmosphere that makes me wish I had paid to play as well. There are, after all, plenty of adults playing as well. Prices range from $6-$11 per hour, but it is good excercise and fun. Brought the kid and he's off making friends and having a good time. The only real downside here is that they don't have much seating available and there is no food court or snackbar of any kind. They do have a few cans of soda for sale and there is a public waterfountain..... You are not allowed to bring any food or drink. We came here for a birthday party several months ago and they allowed the mom to bring a cake, but she was only allowed to have pizza delivered from one pizza joint of their choosing, sounds fishy, but the lack of food and drinks is a downer, they should look at skateworld's setup. read more

There are many things to consider about a place like Get Air. The target audience is kids around ages 6-14 or so. When they get much older they pretty much want to hang out in the urgent care-by-way-of-the-skate park. So you take your 6-14 year olds to the trampoline park and you think "this will be relaxing..." and you would be right if you could fall asleep in a night club or at a concert. The music is loud, but it has to be in order to drown out the noise of kids being loud and aping the latest tik tok trend or whatever. Id rather listen to CeCe Peniston sing about finally finding love than to hear my kid or your kid or all the kids yelling "yeet!" as they bounce around. Bring your air pods. This is not the problem. Some parents do a drop and run operation, and invariably their kids misbehave and teach other kids the latest swear words and dance moves they have harvested from being online. Other parents stay to supervise their kids and all sit like hawks on a fence waiting one of the few cushion seats to open up and descend upon it immediately. This is also fine. This is not the problem. So here is what the problem is: your kids, my kids, and someone who is at Target's kids are all bouncing around and working up a sweat. Naturally they should go hit up the drinking fountain, right? NOPE. The drinking fountain has been out of order for something like a year now (as of September 2022). They did at least to their credit position vending machines in front of it so it is completely inaccessible. So all of our kids are a captive audience with a "no outside beverages" policy experiencing a high physical exertion activity and if they want water (as is the custom among kids who don't die of dehydration) their options are to go drink out of the hand washing sink in the bathroom or paying $2.50 or more for a bottle of water from the vending machine. Really nice. A 6-14 year old over the course of 2 hours of moderate to high physical exertion should drink around 2-3 16.9-20 oz bottles of water. So in this case that will cost you an additional $5-7.50 per child. Make sure to add this cost to your estimate of entertainment cost. The staff will tell you that they guess this is all fine because they were told this was fine. Bottom line: the kids will have fun, and wear themselves out, but if you factor in the cost of water it's basically the same cost as Defy, which is something in the order of 3x the size, and has a lot more stuff for the kids to do. I'm pretty sure Defy has at least one water fountain. read more

I've been here in the past and it's been fine. Today on Sunday January 19th I went with my son at 11am to get some energy out, both of us! We drove from delta ponds area and once we got inside there was a sign saying closed for private party.. uhh say what? I was just on the website checking pricing before we came and there was no mention of this event on the home page. It was really frustrating, but thankfully my four year old son was incredibly mature about it and asked if we could go to the science museum instead.. we went back across town and went there where had a great time.. just really annoyed we had to spend so much time driving because of this unprofessional management on display at get air. We will try defy next time.. where we have not visited yet because we liked get air! The manager is really strange too.. my wife doesn't feel comfortable coming here with the kids unless I'm present because manager gives off creepy vibes.. might be time for the owner to get a new manager here! read more

great place for expending your kid's energy. the management went above and beyond to make sure we enjoyed ourselves. i know that i will be telling everyone about get air. if you need to call, make sure you ask to talk to the eugene "get air". the calls go to customer service and they are clueless. that's why the 4 stars not 5. read more

Get Air Trampoline Park - Kids getting Air - Trampoline Parks Near Me - Eugene, Oregon

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My entire family is ill after my Daughter's Birthday Party last weekend. The bathrooms were filthy, out of soap and paper towels, when reported nothing was done. Fantastic way to bring in a kiddos Birthday and a great thank you gift to give everyone. We have requested a refund, loss of work and now Day 2 no school. Reply: Way to dodge responsibility, your restrooms were filthy this weekend and dozens of people are vomiting. The only thing we all had in common was your facility and I don't appreciate you passing the blame on to a "food illness". I seen a child with a bloody nose and a child vomit Saturday, to which something was sprayed yet foam wasn't removed from the pits where this all occurred. read more

We went back to this location and there were just so many NEW restrictions. It made it boring and not fun at all for parents. I guess on certain days they close off a huge portion of the park whether it is empty or not. We prefer to jump and be involved with our son, but with the new rules in place, it didn't happen. We were very disappointed with this visit, especially because we were driving from a further distance. read more

Get Air Trampoline Park - Trampoline Parks Near Me - Eugene, Oregon

My grandson could not even sleep last night because he was so excited to start summer camp at get air today. Imagin his disappointment that when we arrived at the facility, we were told that there would be no camp that day but he could choose another week. (No, I did not receive a text, email or phone call before taking off work to find out this information.) I asked what the other weeks options where, from the very young lady just doing her job, I was told last week in July or 1st week in August. I stepped aside to figure out what weeks would work while watching my grandson tear up. I had leaned down to tell him it was ok and that we would figure out a week. I wanted for about 15 minutes before I was able to then ask for the last week in July. Nope, that week isn't available, now they are only having it the 1st week of August. But hey, here's your money back. I waited another 8 minutes for her to figure out how to do a refund, all while watching my grandson cry. Once the refund was processed, I addressed the general manager who had been sitting there this whole time but never once offering an apology or acknowledging us. I let him know that this was wrong, they advertised certain weeks (and are still advertising certain weeks) and at no time had we been informed that they could not accommodate what they sold us. I had missed worked; my grandson now had no camp but whatever. I explained that I too was in customer service, and this was wrong, how easy it would have been to apologize and offer for him to jump free that day or give a pass for him to come back. Would it have fixed everything, no, but could it have shown that they cared, yes. At that time all of a sudden, he had passes for my grandson, I told him no, it was the point. I really hope this does not continue to happen to the rest of the kids who have signed up for the camp. Hopefully at least now, they may be given a free pass. read more

This place is amazing! My kids just love it. We have been there at least 4 times since it has opened. The workers are friendly and helpful. I do have to say that the Dodgeball area could be manned a little bit better. The refs need to explain the rules and ask that the little kids leave during a game. If everyone follows the rules it is so much fun. The could have designated times in the Dodgeball area too for just playing around and times to actually play Dodgeball. I love that the place is very clean, and doesn't smell like stinky feet. I hope that they keep up keeping it well cleaned, so it doesn't get stinky. The prices are a little high. I would think that an hour for $5 is more of what Eugene area could afford rather than $11 dollars per hour. It is priced at $9 an hour on the less popular days, but that still is expensive. Over all I love it. I am giving it 4 out of 5 stars. I would have given it 5 stars if it was more inexpensive. read more

Went here for my nieces birthday. They have a bunch of side rooms for birthday parties and the setup works really well. The kids and some adults really had a blast on the trampolines, the side form pits that they could jump into, walk the tight rope, climb the rope ladder, basketball hoops so they could try out their jump shot and the area set up for dodgeball. The bathrooms and overall area was clean. There were chairs setup on the side for parents to watch, also some awesome massage chairs where for a couple bucks you could get a massage while you wait for your kids. There were cubbies for the kids things and they were given special socks to jump that came clean and fresh in the packaging. Afterward the room was set up for the party, the pizza my sister in law had ordered was delivered right to the room and party plates were set up for the kids. She brought her own drinks and a cake but otherwise these guys were on it. Everyone seemed to have a great time and since the weather up in Oregon is often bad, this is a perfect place for a fun indoor party. read more

It was a fun place for everyone who came with us. The only downside is it seems to be very dangerous with all the little kids not staying in the little kids area, and not following the rules. I saw lots of little kids get hurt, because they were not following the rules, and being reckless. Nobody was enforcing the rules. I saw one boy leave with a bloody nose, others leave with other small injurys. I did not see any staff offer aid when someone got hurt. They make you sign a wavier, so if you or your child get hurt there, it is not their fault. It is a bit expensive too. It is $11 an hour, plus $2 for goofy ankle socks with traction on them, that are required. $13 times 100 kids that got there within that hour, that is $1300 they are making enough profit they could make the prices a little more affordable. read more

Recently changed their policy; "little kids" now restricted from over half the place because "corporate says parents weren't paying enough attention to little's..." Ok, then charge me half price, right? Half access, lower price? Nope? Manager to talk to on a Sunday afternoon? "Not here, but the change in policy is in our waiver..." Also website seems to show no email option for contact, guess they don't carr about customer service. Will definitely come here way less now as the value is worse, I'm sure they won't care, but we WERE weekly customers...no more. read more

Lately I've been pretty annoyed with get air .. they changed the rules with a height restriction and it's really hard for the kids that are barely an inch away and have to jump with all the toddlers.. we miss the old get air. We pay a lot of money for the kids to have fun there but they can't even use the main jumping area to play. I understand it's for their safety but even when theirs barely any kids there they won't let them jump on the big kid side I'd say it's not worth the money until your kid is over the height restriction. read more

Super fun for both kids & adults!! There's an area for toddlers & smaller kids, which is great. My kids love this place! It's perfect for those cold, rainy Oregon days when the kids (& even the grown-ups) need to cut loose! read more

So happy to have local, indoor activity for Winter Oregon months! This place is very clean. Staff to assist everywhere. kids of all ages are bound to have a blast! It does tend to get crowded sometimes, but physical activity has never been more fun! read more

Get Air Eugene WAS a fantastic place when it was independently owned. Now that it's been sold to a corporate entity and the main floor has prohibited short 6 year olds jumping there due to the new 46" height rule it has no use for my business. They do let toddlers jump on the main trampolines every Tuesday and Thursday between 10 AM and noon except now when it's Christmas vacation so that's totally useless even if it was safe for my six-year-old to jump around helicopter parents and their can't even walk yet children. Way to ruin a great local business. read more

Time to buck up and get new dodgeballs, I know for myself having balls that are beat up and deflated certainly take the fun out of playing. We love this place and have loved to play dodgeball but with out new balls or even balls that are worth playing with it is now disappointing. read more

It ok but it not worth $11.00 per person there is not much to do if you have a kid over 10 they well get bored with in 30 mins you. i think defy if worth the 12.00 dollars there is way more to do read more

The trampolines did not have enough bounce. We brought our grandkids, ages 9 & 12, who have been to other trampoline parks in the Seattle, WA and thought this would match those GREAT companies, but boy were we wrong! Had every intention of the kids playing at least 2 hours, but they barely played for the 1 hour we purchased. read more

It is expensive, but they often run specials and it's cheaper if you go on a week day. My kids love this place and I love that I can just sit back in a comfortable couch and chat (great place for a play date!) or read or whatever while my kids are totally occupied with getting their energy out! The employees are extremely kind. This is probably my favorite indoor kid play place in Eugene. read more

My son loves this place... He has been five times in three weeks. I went the first time and got plowed into by a teenager and sprained my ankle. But what did I expect. Thinking I was eleven again. Bah! Staff was on top of it provided an ice pack immediately. They're also friendly and seem to be excited about working there. The cost is $11 an hour which is kinda pricey, but it becomes a wash when your kiddo comes out totally beat and tired. Good exercise and entertainment for the whole family read more

Get Air Trampoline Park - Trampoline Parks Near Me - Eugene, Oregon

Wow, HORRID. They close for 1/2 hour between 8:30-9:00 and don't say this ANYWHERE on website or on phone. After we drive 25 minutes one-way, that's when we find out. Then they think they're being nice giving us $2 off the $11/hour jump price for a 35-minute jump. It's Friday and we called this morning to check out how things work; said we were coming 7-9pm with 4 girls. They told us to do the waiver, call again in the evening before we drive over to see if too crowded, etc. Called again to tell them we're coming and they said it looks fine. BOTH times they could have told the TRUTH and been forthcoming that we were about to make almost an hour round trip from SE Eugene so the girls and their friends could jump for 35min. INCREDIBLY DISAPPOINTED. WHAT OTHER INFORMATION WILL BE LEFT OFF NEXT TIME. read more