So, we walked in here to discuss the UBC program. Upon our arrival, we were directed to small…read moreoffice to talk to the "manager." We met with a very young girl who didn't bother to introduce her self or stop chomping on her veggie dinner when we entered. Her first question was, "Have you ever exercised?" I was immediately turned off. What does that mean? I know I'm slightly overweight, but have I ever exercised? In my life? That day? What does that mean? It felt awfully judgemental in the way it was delivered. After clarifying that she was asking if we ever participated in an "exercise program" (again, EVER?), we moved on to discussing the UBC program.
I told her I was emailing someone there by the name Lilia. She said that was her. I was like, ok, so you knew we were coming? She said she never saw any of the emails, never heard of me, and her sister sometimes uses her email address to correspond with potential customers, signing as her. WTF? Why? Bad business, if you ask me.
Now, I must have missed something on their website, because from what I could see from their schedule, UBC was M, W, F. Come to find out, it's every day. Every day. Who has time for that, I wonder? I sure don't. When she saw our confusion and hesitation, rather than encourage us to sign up & give them our money, she went on and on about how we really should be dedicated to making a life change and dedicated to our bodies. But it wasn't encouraging. It was a little judgemental, again. As if we walked in the door for shits & giggles rather than to get in shape. Sorry if we were totally thrown by the idea of having a very rigid, daily workout routine when we have lives to tend to outside the gym.
She then went on and on (still with veggies in mouth), goggling over Shoney Carter and how he is part of their team. The gushing was a bit overwhelming. I have to say, though, he was really the only one in the whole place who seemed remotely friendly. She continued to say she would be teaching some of the mandatory kickboxing courses for the UBC challenge. Um, no.
Overall, we were both completely turned off to this place. I might suggest to the owners (who I believe are this girl's parents) to maybe have someone else deal with potential customers. We were ready to drop a total of $700 right then and there to sign up and possibly more in the future for kickboxing, but now we won't be back.
Remember, remember, remember...first impressions are everything!