As a registered nurse with over 20 years in healthcare, I don't write reviews lightly. I've had the…read moreprivilege of working alongside countless providers throughout my career, and I can honestly say that At Your Doorstep Medical has become the standard by which I compare patient centered care. Our entire family has trusted this practice with our healthcare for several years. Between myself, my daughter, and my husband, we've experienced everything from routine primary care to navigating incredibly complex medical conditions. Through every season, we've been met with compassion, respect, and genuine partnership. Cheyenna Kopacz is truly one of the most compassionate, knowledgeable, and thoughtful Family Nurse Practitioners I have ever had the privilege of knowing. She doesn't just listen to your concerns, she listens to you. She takes the time to understand the whole person, explains her clinical reasoning, welcomes questions, and works collaboratively with both her patients and specialists. As a fellow nurse, I deeply appreciate her evidence based approach while never losing sight of the human side of medicine. One of the greatest gifts Cheyenna has given our family is making us feel seen. She has walked alongside us through chronic illness, difficult diagnoses, celebrations, setbacks, and seasons of uncertainty. She has advocated for us, encouraged us, prayed with us, and never made us feel like we were just another patient. That kind of trust is earned, and she has earned ours completely. What makes me even happier is seeing that same philosophy reflected throughout At Your Doorstep Medical. The culture she has created is evident in every interaction. Every member of the team has treated our family with kindness, professionalism, and compassion. It's clear that patient centered care isn't just something they talk about. It's something they genuinely live every day. Because of the trust we've developed with this practice, I would confidently recommend At Your Doorstep Medical to anyone, from families with young children, to adults managing chronic or complex medical conditions, to my own aging parents. There are very few practices I would say that about. Watching At Your Doorstep Medical grow over the past few years has been such a joy because I know the heart behind it. Congratulations on building a practice that truly reflects the kind of healthcare every patient deserves. Thank you, Cheyenna, and the entire At Your Doorstep Medical team, for the compassion, integrity, and unwavering commitment you've shown our family. You have made an incredible difference in our lives, and we are forever grateful to have found you!

I found this company through Facebook ads while searching for help with postpartum hormone…read morestruggles, and initially, everything felt very responsive and promising. Within minutes of reaching out, I received follow-ups via Facebook Messenger and email, and within 24 hours I was on a call with the owner, who made the program sound incredibly supportive and effective. Based on that experience, I signed up. Unfortunately, things quickly fell apart after that. My actual care was handed off to a nurse practitioner who did not seem familiar with my location (Salt Lake City, Utah), despite the company advertising that they work with Utah patients. She recommended lab locations in Arizona, which was confusing and not helpful. She also mentioned she would send referrals for physical therapy and chiropractic care, but only sent one option that didn't even appear when I searched for it online. Scheduling and communication were even more frustrating. My first appointment started 16 minutes late with no notice or communication. For my second appointment, I waited alone in the Zoom room for 21 minutes before leaving. When I followed up, I was told that appointments are based on Arizona time and that they do not adjust for the patient's time zone--which had never been communicated and contradicted how my first appointment was scheduled. The company also promotes 24/7 support through their Spruce app, but that was not my experience. My first message received what felt like a generic, automated response, and subsequent messages took hours to receive replies--often without any real follow-up or resolution. Overall, this was a frustrating and disappointing experience. The initial sales process was highly responsive and persuasive, but the actual care, communication, and follow-through did not meet expectations. I ultimately chose to go back to working with a primary care physician, where--even if appointments take longer to schedule--communication is clear, professional, and reliable. I would not recommend this service based on my experience.

Nurses, especially Jennifer was great. Neill was a great support for my nephew as well as the…read moresocial worker. They were quick to respond and get everything ready for my sister. Mountain View Hospice really made everything easy & were there for my family during a difficult time. Highly recommend them.

There are no words to describe the compassion, dedication, kindness and more that Jaime Ryum has…read moreprovided my sister in-law and the entire family as we navigate a terminal illness in our family. We are forever grateful for her and cannot ever thank her enough!

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.

Choosing Adultcare Assistance Homecare was the best decision for starting my caregiver journey…read more They simplified the process, boosting my confidence. At the Sun City location, Jill made me feel comfortable, and Norma's calm guidance was invaluable. The team's patience and kindness were outstanding.

I do not recommend this service (Sun City, AZ location) based on my experience. I used them for…read moreonly 2-3 days before canceling. The operation was disorganized--I communicated with three different people and never had clarity on what was happening. They appear to charge a high hourly fee simply to coordinate W‑2 caregivers, which set an expectation for excellent organization and care that was not met. Communication was poor. I had no insight into what caregivers were actually doing onsite beyond delayed, check‑mark-style reports with minimal detail. I often had to chase the main office for updates. Caregivers were also prohibited from communicating with family members unless my memory‑impaired parents let them use their phone, which is unrealistic. I questioned the caregivers' skill level and felt the business practices were inappropriate for adult home care. Instead of reducing stress while managing care for both parents with memory loss, this service caused more. Billing, however, was immediate: funds were withdrawn directly from our checking account, invoices were not emailed, and I was locked out of the portal shortly after canceling.

Tisha is absolutely amazing and cares about me and my health. I recommend her to everyone needing…read moreextra care.

Tisha has been my Psychiatrist for 5 years now, and I CANNOT RECOMMEND HER ENOUGH. When I first…read morebegan seeing her, I had just attended 2 impatient facilities, and had never struggled with mental health before. Everything was new to me. I had previously had appointments with 7 other psychiatrists who only took 15-30 min to talk with me, and I feel like they didn't actually care, and weren't putting in enough time to get my correct diagnosis. However, Tisha sat down with me for an hour (or more) and really took the time to listen to me, and ask thorough questions. She also took the time to explain (in basic language) what was happening in my brain (and didn't just refer me to online sources like so many others do). She's also not just trying to push pharmaceuticals, and she carefully lays out options and gives patients some autonomy in their own care. Tisha was very clear from the beginning that pharmaceuticals are great, but to really improve, I can't just pop a magic pill. I'd have to make some other lifestyle changes (which she also laid out clearly). I've never met a more THOUGHTFUL and CARING doctor ever. I truly believe she is the gold standard of psychiatric care. I would not be the fully functioning, mentally stable woman I am today without her. Thanks you SO SO SO MUCH Tisha.

Until my mom's passing one week ago, she had lived at AZ Life Assisted Living for 4 years. The high…read morequality of care, exceptional food, and spotless residence was everything I had initially hoped for. Throughout the years I was never disappointed. Every day owners Efie and Igor (and their staff) made it clear that each patient was cared for to the fullest. Should you choose AZ Life, you will not be disappointed. They changed my life by the high quality of care they provided for my mom.

We placed our mom with the caring team at AZ Life Assisted Living last fall. ('24) Mom was almost…read more90 and had fallen and broken bones in her back. The tender loving care began the moment we met Ludmila and her caregivers. The facility is a darling bright and cheery home that is kept meticulously clean. Moms room was private and was great for all her many visitors. We knew it was not going to be too long as mom was failing quickly and the team kept us abreast of any and all changes ... good or bad. The days are filled with activities and all the residents seemed happy. Special food requests were given and they have a tiny dog that would visit the residents a couple times a week. That was a highlight for sure. AZ Life is an Arizona Long Term Care certified facility. We literally visited dozens and nothing compared to Ludmilla's beautiful home. When mom passed there were genuine tears from all the staff. Very kind, gentle people that truly love their residents. XXO The Peck Family

My mother has been supported by the Home Instead team for two years. It's truly made a huge…read moredifference in her life, and mine, knowing a caring assistant is with her a couple hours a day during the week. The staff are friendly and remind mom with her daily medications, help her get dressed if she needs it, accompany her to doctor appointments, and assist with other small tasks of daily life. Office staff keeps me informed when there are staffing changes, and works with me when we need to adjust her schedule.

I recently referred Debbie Gross, of Home Instead - Surprise, to a friend who needed resources for…read morecaring for an elderly parent. Debbie selflessly took the time to meet with my friend, discuss the situation and suggest resources that could help. The assistance of a local resource and trusted care advisor resulted in easing my friend's mind and providing a path forward that will benefit the caregivers, as well as her elderly parent. I highly recommend Debbie and her services.

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.