An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Nice shop and I highly recommend them. Kept me in the loop. Fast service. Had my car done in two…read moredays!

The do the work right -- and you can't beat their price!…read more Knowledgeable and courteous. One of the few places I've found where they aren't in it for the one time score. The customer still counts!

We were referred to 5th Ave. body shop by local automotive dealer to fix an inadequate repair from…read morea large Chico body shop. 5th Ave. not only did the repair properly we got fantastic hometown service- we didn't get lost in any phone trees when we had a question, We got excellent service at an affordable price..Thank you Bobby!

Amazing people! And they do an amazing job on every car they work on! When you come in it just…read morefeels like home! They have good customer value! Give them a call they will hook you up! Best body paint in Butte county too!!

Pioneer will take care of you! Great communication, professional work. They have always done…read moreamazing work on our vehicles.

I don't usually leave reviews on any place I go to but everyone here was so so sweet and helpful…read moreand had me in and out super quick!

This is a great local business. Tom and Teri are the best. If you need any work this is the spot to…read morego.

Excel is my go to auto body shop! Prices are a little expensive but it is so they worth it! They do…read moreincredible work. Family run business with a great staff. So thankful for them!

We took our 2019 Chrysler Pacifica in to City Body to repair a fender and repaint the front bumper…read more They said bring it in on a Monday b pick it up on Friday. In all fixed looks like new. Really reasonable. Mike took great care of us. Highly advise using City Body Repair for body work

Great customer service greeted at the door totally trust their decision on what's wrong with your…read morecar

I needed more air in my tires and I wasnt sure how to do them so Richard showed me and said that I…read morecould come back anytime for air in my tires or anything else. He even double checked to make sure my tires were okay as I was leaving, I am grateful for his assistance and highly recommend this business!

SUPER GLOSSY BLACK REPAINT F350 4x4! Replaced headlight, tail lights, emblems, broken latches, its…read morea super-sharp looking show truck again! Can't wait until the paint is final buffed out.

They are truly some of the most dishonest people I have ever encountered. They will try to take…read moreadvantage of you and exploit your lack of knowledge. I had never gotten into an accident before, and they took full advantage of that. I went through insurance, insurance didn't want to cover everything, and knockout refused to budge. They already had my car and wouldn't let me take it back without paying over $2,000 in storage fees. In all, I ended up paying knockout about $1,500 out of my own pocket to finally get my car back. It was an awful situation and they felt nothing trying to get as much money out of me as possible. It was a terrible experience and I will warn everyone I possibly can about this place. Stay away.

I was in and out in 45 min. $200 less than going through my insurance for a windshield replacement…read more 10/10 service.

Called first thing in the morning and they got me right in to fix a chip. 20 minutes and the glass…read morelooks good.