In November I bought a car from the online dealer that has the giant vending machine looking buildings. The car had a sagging headliner that was not disclosed in the ad and so the dealer agreed to replace it under warranty. The stipulation was that I had to take it to Gerber Collision & Glass in Freeport and the quote for the repair must be submitted by the end of the initial warranty period (which was end of January). I reached out to Gerber right away in November and the guy said to bring the car in on that Saturday so they could take pictures of the headliner. I showed up Saturday and the lady there had no idea I was coming. She used her cellphone to take the pictures, and this will become one of the excuses they used as to why they haven't sent the quote to the warranty company over the next several months. I would call at least once a week asking for an update (they even called me the headliner guy lol) and they would either say they would call me back (never happened) when so and so was in, they don't have the pictures off the phone yet, etc. After much hemming and hawing from Gerber it was now in the middle of January, and they still had not submitted the quote to the warranty company. I called the warranty company voicing my concern with Gerber and they finally recommended a different body shop in Rockford (we'll call them Capability Collision). Capability got me in right away and handled everything with the warranty company. They kept me in constant communication with texts, emails, and had a weblink that showed the progress of my car while it was being repaired. I should have known better because a year or so prior my wife needed a side mirror replaced on her Durango from a deer strike. It was over 6 months of radio silence from Gerber after my wife filed the claim. Wife finally reached out and Gerber blamed the lack of communication on our insurance company and haven't even ordered the (very common) part yet. Now, I'm not sure who is to blame for the lack of communication. Gerber eventually repaired my wife's mirror, and it was good work. So, I will give them 2-stars on that. read more

Had an accident the beginning of Sept. Called me on day 5 the car was done! Went to get it and had to leave it, as the damages were still noticeable and had an extra uh oh on it. Plenty of runs in the paint and crappy parts put on the car. Some places that shouldve been painted were not. Drove by a few weeks later and the car isnt even there, still have no idea where it was taken. Finally, dec 16th, I get a call the car is done. Go to pick it up and theres damage on the opposite side of the car which tells me either they backed into something or someone hit it. Now it needs to go back, again. Needless to say I'm not impressed nor would I ever recommend them. read more

Gerber Collision & Glass - heres some nice scratches on the opposite side of the car - Body Shops Near Me - Freeport, Illinois

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Gerber Collision has had my dad's car for going on 12+ weeks now and have done a poor job so far. They replaced a side fender with a cheap plastic alternative unlike the original and still have more work to do. No rental car has been offered and they've been difficult to work with. Poor communication and service. read more

I hit a deer in November and it took a couple of months to get it back unfinished and we had to call weekly to see if the parts were in to complete the job. The owner never returned calls and the hood replacement was not installed correctly. We asked for a minor repair and they quoted us $1200 higher then any other place. I would not recommend this company as the work was poor, the communication was poor and the service was poor and unfriendly. read more