Keep in mind throughout this post that I thought I was going to get taken care of since they've been the only ones to touch my Audi and I've paid them roughly about $6k all within the last year and a half to two years for the maintenance they've "done". So I can't imagine how much advantage they take from first timers.
Had a tow truck take my 2013 Audi over to Eurotech so that they could fix the water pump that broke (they "replaced" water pump housing and thermostat assembly a year ago for $1300) since it was leaking coolant bad. Started to dig in to see why it was leaking coolant to begin with and found out the water pump housing was cracked. Got on the phone with Ted yesterday (Nov. 11) and spoke about the issue and emailed him some pictures about what I had discovered. Said he didn't have any time to look at it till Tuesday of the following week ( Nov. 17). No big deal, I asked if I could get it towed there tomorrow (Nov. 12) knowing they wouldn't have time to look at it till the following week. He said it was fine. Come today, (Nov. 12) 10 minutes before the tow truck arrives to their location I get a call saying that they were backing out and weren't going to take responsibility even though the day before they stressed that all their work and parts are under warranty for 2 years because I had already diagnosed the problem myself... Made 0 sense to me. When the tow truck driver gets there the Owner (I believe is who he was) comes out screaming saying "get that piece of shit out of my lot, don't even think about dropping it". Then the tow truck driver was letting him know he had no idea what was going on and he was just dropping it where the customer (I) told him to. Then the owner continues to say "If you drop it here I will call the police and report it abandoned and it's mine". All this happened after they stressed to me the work and parts were covered under warranty for 2 years. Never coming back to this establishment and definitely spreading the word so that no one has to go through this. I would've had 0 issues if they would back their work like they claimed they would. But apparently if you get work done through Eurotech and something goes wrong with parts THEY installed, instead of making it right, they will turn their back on you and make a scene. read more